Complaints

This profile includes complaints for United Air Temp Air Conditioning & Heating, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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United Air Temp Air Conditioning & Heating, LLC has 5 locations, listed below.

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• 

  United Air Temp Air Conditioning & Heating, LLC

  6900 Hill Park Dr Lorton, VA 22079-1000

  
• 

  United Air Temp Air Conditioning & Heating, LLC

  PO Box 6300 Springfield, VA 22150-6300

  
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  United Air Temp

  531A Pitts School Rd NW Concord, NC 28027

• 

  United Air Temp Air Conditioning & Heating, LLC

  3030 Business Park Dr Ste M Norcross, GA 30071-1400

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  United Air Temp

  8725 Youngerman Ct Ste 202 Jacksonville, FL 32244-6693

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 2-yr old A/C unit ASDDI4H4S48 purchased from & installed by United Air Temp on 2/23/2023 for $14,844.00. 3 months after it was installed our family room was flooded due to a leak. It was eventually fixed by my ************** and United Air did not pay for my co-pay.Then on 3/13/2025, after a routine inspection their Technician **** ******** found & reported that the COOLING & AIR DOES NOT WORK. Job order #****** report marked that issue as URGENT. Supervisor named **** came next day and he confirmed the report of Technician ****. Mr. **** said that he/they will order a part or parts. I haven't heard from them after a week so I called ***************** It is frustrating that I have to call to follow-up on the status. An appointment was set on April 14, 2025, but it was cancelled due to wrong parts delivered according to Mr. ****** voicemail. I called United Air Temp **************** and *********** to request the part or parts to be expedited and to set another appointment. I was told that they can only fix the order when the correct part is delivered. My daughter and I are getting colds and headache due to A/C not working. We open windows to get relief but pollen is getting in and causing allergies too. As of this writing, United Air Temp has not called back to give us status. It is getting hotter each day, particularly in the afternoon. It has been 48 days since the A/C cooling and heat issue has not been resolved - is that how United Air Temp defines 'URGENT'? This DELAY is UNACCEPTABLE. I have expressed to their **************** and to Mr. **** my regret in buying a new A/C from them and expressed my frustration about their worse ***************** If they cannot repair our new A/C, they should replace our 2-years old A/C unit. I WILL NOT RECOMMEND UNITED AIR TEMP to anybody due to malfunctioning A/C unit and worse customer service!! Photos of the water leak and flooding on 2023 can be provided if requested.

  

  Business Response

  Date: 05/02/2025

  We do understand that life without AC is problematic.  Not all issues are within our control ,  we are expediting this as best as we can.  We have waiting for the part (coil).  It has arrived and we are sending a crew out tomorrow (Saturday 5/2/25) to get this resolved.  We appreciate your business and your patience.  

  United Air Temp considers the matter of this complaint as closed.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company replaced our downstairs ** unit in December setting up an ** unit as part of a dual heat system. Since then, our heat went out twice, and now the first time we need the *** the ** is not working. I reached out to the company to have emergency service (it's Sunday) and I have not been able to reach anybody. This is unacceptable service for the unit to fail 3 times in 4 months and for the company not to be reachable. I want an apology, a refund, and out of my contract so I can choose a different company that may actually function properly.

  

  Business Response

  Date: 05/02/2025

  We have been to the customer's house to solve the issue.  Customer seems to be happy and taken care of at this point.  If not , we stand available to discuss and take any appropriate corrective actions as needed.

  United Air Temp considered this matter closed.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled an appointment. When nobody showed up, I called and only then was I informed that they had rescheduled my appointment for a later time. We had taken the morning off w/o pay just to get the scheduled estimate. Once the tech finally came in the afternoon, he said I'd get a written estimate in the email either later that day or the next day. I never received the estimate. I called them to follow up (they never followed up) and was told that they had the wrong email for me. We corrected. Several days later, I called again as I still had not received the estimate. Still no estimate. Rinse and repeat, I called again and still never got an estimate.These people are not coming to your home to provide an estimate. I'm not sure why they come. But please don't let them in your home. They are coming on false pretenses. Either they are totally incompetent or they are looking to case your place or collect personal data by advertising that they give free estimates. I advise everyone to do like I am going to do -- report them to the BBB and never do business with these folks.

  Customer Answer

  Date: 04/02/2025

  You have requested the full name of the complainant. It is ******* **********. Please let me know if you need anything else.

  

  Business Response

  Date: 04/24/2025

  We apologize for any scheduling mishaps.  Estimate was sent to email provided several times.  Phone and text messages not returned from estimator.   The customer can simply call our office and get copies.  

  United Air Temp considers this matter closed.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told them over a month ago I did not want to renew my contract. I was assured then my contract would not be renewed. A week ago they charged my card $399. When I called them I spoke with two people who assured me the charges would be removed and to send an email, which I did. I received no response and the charges cleared on my card for $399. They seem to not want to give me my money back after they fraudulently stole it.

  

  Business Response

  Date: 04/11/2025

  This issue was resolved. A refund in the amount of $399.95 was issued back to the customer's credit card ending 9517 on 03/18/2025. Attached is a copy of the refund receipt. 
  
  Customer signed up for a full-service agreement on 03/06/2024 and opted into the automatic renewal program. The automatic renewal was charged to the credit card ending 9517 on 03/05/2025. Customer sent cancellation request on 03/05/2025. We responded back to the email to confirm cancellation and refund details on 03/10/2025. The refund was issued back to the credit card ending 9517 on 03/18/2025. We have not received any further communication from the customer.
  
  ******************** considers this matter closed

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Air temp was supposed to come and fix my furnace on December 15 *****. They came out and installed a Universal part which did not work. The technician said he would order the correct part, which was a spark ignition part. United Air Temp set up an appointment with me to put the correct part in. The appointment was for December 23rd. They arrived with the exact type of part as before, I let the technician know that was the same part, he agreed, but insisted he could make it work and he "wanted to clear the ticket". I refused to let him put that same type of part in and told him I wanted the correct part. He said he would order the correct part. I contacted American Home Sheild and informed them of what happened they contacted United Air Temp and United Air Temp told them something completely different from what they told me. I was told they didn't receive the part. They told the American Home Shield they received the wrong part. I waited with some calls asking about the part arrival. they only gave me the run around with no definite. An appointment was set for January 7, ***************************************************** After I had my warranty company contact them on that day to be sure they had the part, United Air temp called and left a voice mail on my phone telling me the part went to the wrong branch and once they get it sent to the branch in my region they would give me a call. It is winter time, I have had to use my oven and some space heaters to try to have some warmth in my house. My Gas bill is so high from this. This company is terrible, they constantly lie to the customer. It has been three weeks and some days, and I still don't have a working furnace after dealing with United Air Temp. Their advertisement is very incorrect.

  

  Business Response

  Date: 02/12/2025

  We apologies for any delays in this repair due to parts ordering issues or shipping mishaps.   The customer always has the option to deal directly with their insurance company if they are unhappy with our service.  We were hired by the insurance company. They can also have their insurance company assign their claim to another vendor. Unfortunately, OEM parts are not always in stock on trucks, in warehouses or at local distributors.  The unit has been completely repaired with OEM factory parts as of 1 -21-2025.  As stated in the complaint the customer refused to let us wire up a universal part on 12-23-2024 while waiting for a factory part to come in. This delayed getting heat restored until 1-9-2025.    

   

  United Air Temp considers this complaint and service issue closed.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** ***** Hybrid Hot Water heater from United Air temp in Aug 2023. we have had issues with the water flow since installation (flucuating hot and cold water in the shower, etc) and the fix United applied was to disable the advanced features on the unit (i just leaned this). I heard an alarm from the unit on 12 Sep 24, called United and they told me the labor warranty for the unit is no longer covered (over the 12 mo period) and I should call American Home Shield to get the labor covered for them to come check the unit. I did and the came out to check the unit/alarm. they cleaned it and left. It realarmed the next day and they came back out several times over the next 3 months to replace the circuit board, they rewired the electrical box (though they said later they are not certified to do that) and even sent an electrician to certify the wiring to the unit was the correct 240v (it was). Each time they would leave me with a question on something they needed to look up and then I would never hear back from them until I called them to get an answer or jog their memory to get an answer. Each time they have another thing that has to be checked until on 13 Dec, when they said the unit needs to be replaced as the fix per ** *****. The unit is under the manufacture warranty and they sent me a contract for $1000 in labor to come do the work. When I asked for the information from ** ***** on the warranty (the *** number), they asked why and i told them I am considering having another company complete the work. I was informed by the manager that they would not release the information as they installed the unit and are the only ones authorized to do the replacement. I was up-sold a unit that has not performed to standards since we bought it and have been trying to get this most recent alarm issue resolved for over 3 months and now they are holding me hostage to their demand that I pay another $1000 to resolve this. This is not customer service.

  

  Business Response

  Date: 02/17/2025

  United Air Temp has worked with the manufacture get a full warranty replacement approved. A full equipment replacement under the warranty (no charge to customer) was completed on or about ********.  

   

  United Air Temp considers this matter closed.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about October 15, 2024, American Home Shield dispatched United Air Temp to my residence to check my HVAC. *** determined the heat exchanger required changing.On October 31, 2024, UAT installed the heat exchanger.On October 15 & 22, UAT returned because the newly installed heat exchanger was not working-no heat.I contacted AHS and was informed that *** determined that my flue vac was improperly installed causing AHS to deny additional work.On Nov 26th, I contacted ******* and Son heating and ac to come to my home. After assessing the ***** they determined that the heater exchange had been improperly installed causing.On Nov 27, I emailed the ******* and Son Report to AHS. *** finally agreed to dispatch another contractor for an additional opinion. Agreeing to fix the problem if the diagnosis came back differently or me paying the $100 service fee if the diagnosis resulted the same as UAT.On Dec 5, Extremely Heating was dispatched to my home. After assessing my ***** they also determined that the heater exchange had been improperly ************ this point, AHS contacted *** requesting they return and fix the problem. *** informed *** that they no longer serviced my ******* this point, UAT refuses to resolve the issue and AHS refuses to dispatch another contractor to get my heater working.

  

  Business Response

  Date: 12/30/2024

  We are in the process of taking care of this customer.  Parts' have been ordered and when job is complete and the customer is satisfied with the results we will respond back.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, a service technician was dispatched to my address because of two issues: (1) a basement toilet that would run but never overflowed; and (2) a faulty faucet. A part was ordered for the bathroom faucet that was eventually installed with no issue. The technician replaced parts in the toilet and assumed no issues. A few days later we discovered a massive toilet overflow where water damaged carpet in an area adjacent to the bathroom. We took several pictures of the damage. I immediately contacted United and the technician returned but he did nothing to the toilet but took pictures of the damaged carpet. He said that he would provide his supervisor with the pictures for further action. We rented a water vacuum to soak up the water.The following day after the clean up, we noticed another overflow of water further damaging the carpet. We again took pictures of the new damage after turning the toilet water valve off and removed the toilet cover. Because our major concern the probability of mold, my wife and I had to remove the damaged carpet. I again contacted United and spoke to a supervisor. The supervisor said that he would come to the service address on June 27.The supervisor came by on the 27th. I explained what happened a second time and showed him the new photographs. I also pointed out to the supervisor that the rubber water tube appeared to be too long for the toilet cover to fit properly. The supervisor attempted to adjust the water tube to no avail. He simply replaced the toilet lid and flushed the toilet. There did not appear to be any further water overflow. I asked the supervisor if he wanted copies of my photos but he said he would obtain them from the technician who informed me that he would send them to his supervisor. I asked the supervisor what were the next steps in obtaining a satisfactory solution. He said that he would forward the pictures and his recommendation. The company refused to take liability for the damage.

  

  Business Response

  Date: 11/13/2024

  The complaint here as well, lacks the whole truth and nothing but the truth......

  We don't believe we are liable. Your story, in our opinion, doesn't  line up with what we see as the facts. We understand and respect that you have a different opinion. This is why we have already  turned this claim matter over to our insurance company to determine if they believe we are liable and to what extent if any of your claimed damages we will take responsibility for.   If you don't agree with the findings of our insurance company you are always welcome to open a claim with your home owners insurance company.  They will investigate for themselves and at that point two insurance companies will work it out based on the 3rd party investigations and industry best practices, based on  pooled industry and legal knowledge.  This what insurance companies do when there is an disagreement between customer and contractor.   We will follow our insurance company's recommendations either way.  At this point we have taken what we feel are the appropriate and reasonable steps to resolve this matter. 

  You already know this Mr. ******* they have already reached out to you.  Claim #****** DOL- 6/21/2024 

  United Air Temp considers this matter closed

  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2024, we purchased the ************ Agreement through United Air Temp (Tech name ********* ***** for $399.95. On October 10, 2024, I called United Air Temp to schedule a service appointment for our furnace to be serviced for the winter. I was then told that our service agreement had been cancelled by Regional Manager, ****** *****. We were never told or notified that it was cancelled. I would like a full refund since they cancelled it without notice. When I questioned it when I called, I was not given a reason and that ****** put me on the do not call list, which is just their internal list, and was told that is why I was not hearing from anyone. As of today, 10/21/2024, I still have not heard back from ****** or anyone else in management and I call daily.

  

  Business Response

  Date: 11/12/2024

  Mr. *******-

  You know exactly when and why your agreement was terminated.  Your refund was processed in early September.

  Attached is a copy of the refund receipt. Customer was providing a pro-rated refund in the amount of $366.63 on 09/10/2024. The contract expired on 07/08/2025. I received the request to add to DNS list and refund the contract in August. I only deducted 1 month from the total refund. 

  United Air Temp considers this matter closed.

   

  Customer Answer

  Date: 11/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22453145
  
  I am rejecting this response because:
  

  UAT claims they notified me of when and why my agreement was terminated. That is a lie because it was not until I called in October, right before Columbus/Indigenous Peoples Day to have our furnaced primed for the winter, that I was told by the customer service *** that it was cancelled (by ******) and I was put on their "Do Not Call" list. I was asked by the customer service *** (a male) if I had been notified and I said no. After speaking to, I believe her name is *** who is probably the one responding to this complaint, she said she would have a manager call me to discuss and the reason why I was not hearing back was because I was put on their do not call list. However, every time I would call, and it was daily, I was told it was being escalated to someone above *** and ****** and someone would call me. I did not receive any notification of the cancellation until after ***eated phone calls and the only notice I got was the receipt on 10/14/24. *** for their response to say I know when it was terminated is a lie because I was never told until I inquired. Attached is the email I received date and time stamped. I then ***lied to that email twice because it asked for a signature and I said I expected a full refund because of the poor communication and treatment by ****** and his staff, the wrong wiring of the dampers that they had to send a senior tech out to ***air, and the misinformation I received from ****** about the new air filter system we installed. *** this case is not closed until I receive a FULL REFUND. In the response, it says "I received the request to add to DNS list and refund the contract in August." *** if the order was to REFUND the contract, that is what I am expecting because that is not happened and they lied about informing me. 

  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 01/28/2025

  United Air Temp considers this matter closed.  Our response has been previously submitted.  

  

  Business Response

  Date: 02/17/2025

  This customer was put on the do not call, do not service list and will remain there.  Our agreement was terminated and a refund was delivered per the terms of our agreement.

  Mr. *******, since you continue to attempt to bully us on this social platform, let me clearly state to you, that it will not be tolerated.  I have been asked publish the texts you have sent to us.  Having too much class,  to have the trash from your mouth repeated, I will not.    You should be ashamed of yourself Mr. ******* with all your false claims, the harassments of *** employees,  and all the drama. 

  There will be no more communication with this vulgar individual. Enough of the vulgar text messages full of threats and profanities.

  Mr. *******;  This is your official cease and desist notice to attempting to communicate with us and /or harassing our employees using any means both private and public, stop slandering and besmirching our company's and our employee's good names, and furthermore stop speaking our names in public.   If you continue you will be met with a full legal assault,  both criminal and civil, seeking the fullest remedies allowable by law.  

  United Air Temp considers the matter of this BBB complaint closed.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a complete Hvac system and was told that we would get a certificate for our end of year taxes to prove our energy efficient unit, we have yet to receive this after many phone calls and an email dated July 15th 2024. The contract was signed on July 5th 2024. Also we have yet to recive a permit for the job done at our house.

  

  Business Response

  Date: 02/05/2025

  We have been in touch with and are working with Mr. ******** almost immediately after receiving this complaint.  The certificate has been taken care of and given to customer.  As for the permitting and inspection issue,  we are currently working with the city of Jacksonvilles Building & Permit Department to get this completed.  The office in ******* has endured many issues that have delayed this process.  We are in constant communication with Mr. ******** and will get this taken care of to both his satisfaction and more importantly to our satisfaction to remain compliant with the laws and codes of the local and state jurisdictions.  Mr. ******** is happy with our response.  As for the BBB complaint United Air Temp consider this matter closed.

  Customer Answer

  Date: 02/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22412278
  
  I am rejecting this response because: It has been weeks, if not months, since this complaint had be filed, while they did reach out to me I am yet to receive the permit. Not satisfied. 
  
  
  Regards,
  
  ******* ******** Jr
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/14/2025

  We are doing everything possible to get this permit, unfortunately the local permit department is having difficulties.  I'm more upset and dissatisfied about this situation than anyone else could possibly be. We will see this through to the finish.  We will get this taken care of. 

  

  Business Response

  Date: 03/21/2025

  We have not been able to reach Mr. ********* despite following established path of communication. We need to schedule the inspections on the open permit that was in question as part of this complaint.  *************** would please respond, we'd like to get you completely taken care here.   Thank you

  Customer Answer

  Date: 04/12/2025

  I had United Air Temp install my Hvac unit back in July 8th 2024 and as of yet the Permit has not been done, the city inspector came out on March 27th 2025 and when I check with the city the permit is yet to be granted, this is very frustrating. I want the job completely done with the city of ************, ********

  Customer Answer

  Date: 04/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22412278
  
  I am rejecting this response because:
  I have yet to receive a clear permit from the city of *****************;
  
  Regards,
  
  ******* ******** Jr
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/18/2025

  The permit has been pulled and is in the possession of Mr. ******** and filed with the jurisdiction.  The job is ready to be inspected.  Please return one of the multiple calls from our permits department to get this scheduled ************.  Thank you.

   

  United Air Temp considers the matter of this complaint.