ComplaintsforThe Eye Center
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This place is terrible the doctors are good but the front staff is terrible I just talked to a person called ****** and she had the worst attitude ever she kept on transferring me to the Sterling office to make an appointment knowing that she could help make the appointment terrible customer service they need to replace the whole front staff.Business response
02/03/2022
2/2/2022
Dear Dispute Resolution Team:This is in response to letter dated 1/14/2022
The patient submitting a complaint is no longer part of the practice. Upon research, she was not making an appointment for herself, but a family member. These appointments have been made, not by the Sterling office, but by our Lansdowne office, and rescheduled due to patient's schedule conflict. Subsequently the appointment has been cancelled by the patient. These appointments were made by a different employee than your letter mentions, and not in the Sterling location.
Since our doctors are booked often several weeks or months in advance, it is our policy to transfer calls to the office of patient's choice, especially if the schedule is full, to allow the doctor proper triage to determine if the patient has to be seen on emergency basis. Our staff is following office protocols for accurate triage procedures.
I hope this clarifies any confusion it may have caused.
Should you require additional information, please do not hesitate to contact our office.
Respectfully,
Maria A.
Practice Administrator
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.