Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 3 airlines tickets through the travel agency Flight For All to travel on Christmas Day 12/25/24 and paid $1091.85. Two days before, we checked with ********** the airline who was booked through flight for all. ********** states that they dont have our tickets since they are being put on hold at the travel agency and therefore we wont be allowed to get on the plane unless the travel agency releases them. When we spoke with the travel agency they are trying to blame ********** even though we booked through Flight for All travel agency and we Paid Flight for all. The travel agency states that ********** is who has the tickets on hold which is denied by ********** since we never BOOKED anything directly through them. Flights for All also stated later on the conversation that our flight was being cancelled by ********** and that they could only refund us part of the money $491.25 and we would need to call ********** to try to get the other $600.60 since it was sent to them. ********** states that since they never received any money from us or we booked directly, we need to go through the Flight for All since we made this purchase through them. Two days before our Christmas, we have now no flights and we are not seeing ourselves fighting to get out money back from a Flight for All who lied to us as consumers by twisting, misleading to purchase a flight through their website with fake prices to later cancel. We were also told at one point during our conversation with flight for all to go the airport on travel day and show our ID and see if they let us. Very unsensitive to people travel plans, time and money. This is extremely frustrating and heartbreaking that companies can still operate this way. We also lost money paying for luggage and seats that we are told is not refundable through ***********We are asking for a full refund of $1091.85

  Business Response

  Date: 12/24/2024

  We extend our sincerest apologies for the inconvenience you have experienced.
  
  We wish to clarify our position in this matter. Our goal is to provide the best possible deals in terms of price and flight options, which are agreed upon by our passengers. As a travel agency, our rights and actions are limited compared to the airline, which has full control over cancellations, changes, and status updates, including exceptions they may choose to provide.
  
  Addressing the points mentioned in your complaint:

  
  
  1 Cancellation: The booking was cancelled by the airline, as confirmed by the airline's remarks. We do not cancel bookings as it negatively impacts our business and results in revenue loss. The ripple effect of cancellations affects us in the long term as well.

  
  2 Payment to Airline: It is an industry standard that airline tickets are issued only once the airline receives payment. Passengers can verify this by checking their card statements, where the charge by the airline will be reflected. It is impossible to issue a ticket without the airline receiving payment. Therefore, the airline's claim that the payment was not received is unwarranted.

  
  3 Discrepancy in Airline Stance: If the payment was not received or there was a discrepancy, why was the card charged, tickets issued, and no action taken within the 24-hour free cancellation window? During this period, a refund could have been processed without any issues.

  
  4 Reinstating Flights: The bookings were cancelled close to the travel date. The airline could have reinstated the flights to prevent inconvenience to passengers. However, the airline chose to deny the payment altogether, despite having issued the tickets initially.

  
  5 Refund: We have already refunded the portion of the amount charged by our travel agency and have sent an email confirmation to you. We do not have access to the charges made by the airline for ticket issuance. Only the airline can issue a refund, credit, or changes to flights as they see fit.

  
  Again, we are extremely sorry for this experience and inconvenience.

  
  We have initiated the refund for the portion of the amount we controlled and have communicated this to the passenger. However, as we have not charged any other amount, we are unable to process any further refunds or credits.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  'Bait and Switch' scam. Booked a round trip form ********* to ***** and home. FlightsForAll happily took my credit card information and send me an email conforming $221.92 for flights itinerary #: FFA_3236/32361 Sunday. Monday afternoon FlightsForAll sent me an email that I urgently call. ** ***resentative said UNITED REFUSED THE BOOKING and wanted to change my wife and I on a different Airline at DOUBLE the price with stops/layovers for many hours. I refused and the ** *** just kept talking in circles telling me that over $400 PER PERSON was the price everyone was charging. THIS WAS A LIE. FlightsForAll cancelled my reservation. I rebooked on ************** OPERATED BY *************** for $365.44.I WANT FLIGHTSFORALL to compensate me the $142.33 price difference.

  Business Response

  Date: 10/22/2024

  Dear Dispute Resolution Team,
  
  Thank you for contacting us.
  
  With regards to your email seeking response on complaint, we extend unconditional apology for inconvenience.
  
  We would like to highlight the dynamic nature of airline seat pricing, which depends on many factors like seats availability, class of service, route, date and time of flight etc.
  Also, the airline inventory is open to all hence pricing can be erratic.
  As pricing is dynamic, sometimes its not possible to get the desired price.
  
  Unfortunately, the price dynamism played part in this case.
  
  Again, we are sorry for inconvenience.
  
  Also, in case the desired pricing is not available, the card is not charged, which was the case for passenger
  
  We also communicate the same in the Agency confirmation email sent to passengers.
  We clearly mention
  
  "NOTE : We are handling your reservation and will send you a confirmation email once the booking is confirmed and a ticket has been issued. Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed. In case of fare change, schedule change or change in availability of seats, we will contact you and offer alternate options. You may opt to cancel your booking in case updated or alternate option does not work for you. In case of payment authentication failure, you may receive a call or an email from us within 24 hours for payment verification. In this case your e-tickets will be sent post card verification only."
  
  Just to highlight, quoted text mentions
  
  1) Booking is not confirmed
  2) Purchase is not complete.
  3) Fares are not guaranteed until ticketed ( price dynamism )
  4) Importantly, it mentions that incase the price is not available, we will offer the best alternate feasible which passenger can accept or deny.
  
  We did contact passenger and informed the alternate option without the card being charged.
  Passenger declined. We sent the cancellation email.
  We understand the inconvenience however, we do refute the "Bait and Switch " claim as we informed everything prior and we did not charge the card.
  
  Had we charged the card and issued the e-ticket, any discrepancies in the agreed amount would have been compensated by us. However, as clearly outlined in previous communication, there was no charge and the alternative option was declined. Therefore, we are unable to provide compensation for the difference.
  
  We also want to emphasize that pricing in the airline industry is dynamic. If ticket prices decrease after purchase, airlines do not reimburse passengers. Similarly, if prices increase, airlines do not charge additional fees for the same ticket.
  
  We apologize for any inconvenience caused and hope that we have addressed the concerns raised in the complaint.

  Regards
  
  Support Team
  
  

  Customer Answer

  Date: 10/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:
  
  FlightForAll lies. The fare was NEVER available.  Reference many, many complaints against this business for their bait snd switch tactics.  The business may never admit their business model is just a method to hustle people out of their money but the facts tell a different story.  That I was able to book seats on the same airline within minutes at the same price quoted by reputable businesses while they still had their bait and switch fare STILL UP ON THEIR WEBSITE AFTER THEY TOLD ME THE **** WAS UNAVAILABLE is hard proof of their bait and switch tactics.
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Searched for cheap flights on their website which displayed many options and booked with "flight for all" ....provided credit card etc. Received an email that this now was "pending". The next day received an email that I needed to call in so did and the rep said he couldn't help me because it was "assigned" to another rep. Sent an email inquiry and heard nothing back. Called back in and spoke to rep who stuttered all over working his way up to the message that these flights are not available (even though they still showed open....it is August and they were being booked for May!) and then said he could book the exact same flights but the price would be double. BEWARE this is a BAIT and SWITCH operation! I want my flights scheduled at the price agreed to and that I have in writing.

  Business Response

  Date: 10/04/2023

  Dear Dispute Resolution Team,
  
  Thank you for contacting us.
  
  First of all we apologize for delayed response. With regards to complaint number - ********, we extend unconditional apology for inconvenience to ********************************
  
  The attachment in the complaint shows the booking was pending, which means that it was not confirmed. Also, booking reference email that was sent to her also contains Terms and Conditions which is missing in her screenshot which states
  
  Terms & Conditions
  1. This is non-refundable unless otherwise stated*
  2. All fares are not guaranteed until ticketed*
  
  Point 2 clearly states that fares are not guaranteed until ticketed.
  
  Payment Policy of Booking reference email (missing in the document shared by the passenger) states
  2. Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
  We would like to highlight that card was not charged with regards to the booking.
  
  Airline fares are dynamic in nature. We offer discounted prices, but these deals are limited and can be quickly grabbed by other travel agencies,consolidators, and airlines. Additionally, fares are dynamic and can change based on a variety of factors, such as the airline, route, class of service,number of seats available, and time of booking.
  
  Probably, in this case, the least discounted price that you were originally quoted was no longer available when you tried to book your flight. We offered you the best alternate discounted price that we had available, but offer was declined. We do not accept payment unless you have agreed to the price, and we always give customers the option to accept or reject an offer. If an offer is declined, we cancel the request.
  
  Here are some additional details about the factors that can affect flight prices:
  
  Airline: Different airlines have different pricing strategies. Some airlines may offer lower prices on certain routes or during certain times of the year.
  Route: The cost of flying from one city to another can vary depending on the distance between the cities, the number of layovers, and the time of day.
  Class of service: Economy class tickets are typically the cheapest, while business class and first class tickets are more expensive.
  Number of seats available: If there are fewer seats available on a flight, the price will likely be higher.
  We hope this explanation helps to clarify why the price of your flight may have changed.
  
  We strongly deny the allegation of "bait and switch," as the customer declined the alternate option. Additionally, we cannot process the requested replacement because fares are dynamic and payment has not been charged against the travel plan.
  
  Regards

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The allegation stems from a "Bait and Switch" scam. the company name is "********************" When I used their website to check airfare from Spokane to Tampa the airfare listed showed lots of seats at $323.96 per person (round trip), a total of $771.14 for two R/T tickets. I booked the flights and received an email from the company saying the flights were reserved but my credit card has not been charged yet. The next day I received an email from the company Flightforall.com that stated there was something wrong "Urgent" with my booking and I needed to call them (***** **********************). When I called they he said the seats were booked and the only seats that were available were at a higher price, (double the price). ***** said even though it appears they have seats on their website, they are sold out at that price and if I wanted those flight legs, I needed to pay more. the total cost is now $1,548.82 (double). He requested that I send him an email agreeing to the cost increase OR my flights would be canceled. I did. In my email I stated, " UNDER DURESS OF LOOSING MY FLIGHTS, I AGREE TO THE FLIGHTS". After I went through this process I research the internet and found that this is a very common practice with this company, dozens of customers are complaining about the same bait and switch fraud. This should be looked at for "Bait and Switch violations' Specifically, this fraud is similar to interstate ************** quoting a low price to move peoples household goods, only to extort the customer for more money at the time of delivery. Additionally, this is similar to interstate vehicle transportation companies quoting a price to transport a vehicle from one state to another, and then holding the vehicle until the customer pays more. Mail Fraud and Wife Fraud should be considered.

  Business Response

  Date: 02/22/2023

  Dear Dispute Resolution Team,
  
  Thank you for contacting us.
  
  With regards to your email seeking response on complaint, we extend unconditional apology for inconvenience.
  
  We would like to highlight the dynamic nature of airline seat pricing, which depends on many factors like seats availability, class of service, route, date and time of flight etc.
  Also, the airline inventory is open to all hence pricing can be erratic.
  As pricing is dynamic, sometimes its not possible to get the desired price.
  
  Unfortunately, the price dynamism played part in this case.
  
  Again, we are sorry for inconvenience.
  
  Also, in case the desired pricing is not available, the card is not charged, which was the case for *****************.
  
  We also communicate the same in the Agency confirmation email sent to passengers.
  We clearly mention
  
  "NOTE : We are handling your reservation and will send you a confirmation email once the booking is confirmed and a ticket has been issued. Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed. In case of fare change, schedule change or change in availability of seats, we will contact you and offer alternate options. You may opt to cancel your booking in case updated or alternate option does not work for you. In case of payment authentication failure, you may receive a call or an email from us within 24 hours for payment verification. In this case your e-tickets will be sent post card verification only."
  
  Just to highlight, quoted text mentions
  
  1) Booking is not confirmed
  2) Purchase is not complete.
  3) Fares are not guaranteed until ticketed ( price dynamism )
  4) Importantly, it mentions that incase the price is not available, we will offer the best alternate feasible which passenger can accept or deny.
  
  We did contact ****************** and informed the alternate option without the card being charged.
  He accepted the offer stating Under duress of loosing my flights, I agree to the flights.
  
  We did not process the booking as it was conditional acceptance. We waited for 4 days. ****************** did agree to it, please see the attached Urgent Action Required _ Booking number -*****.pdf document for the same, we processed the booking thereafter. ****************** had 4 days to cancel the booking without the card being charged however he did not. Hence we processed the booking.
  
  We understand the inconvenience however, we do refute the "Bait and Switch " claim as we informed everything prior and we did not charge the card. As per airline policy tickets are nonrefundable after 24 hours of issuance hence refund cannot be initiated. ****************** had 4 days to get the booking cancelled without the card being charged however he opted to go with the booking. Any refund is beyond our preview.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are providing a flight for a price then after you provide them with your credit card information they change the price by 300% and tell you that price was sold out. When you then go and look on their website it still list the first price. They are using the bait and switch on customers.

  Business Response

  Date: 02/22/2023

  Dear Dispute Resolution Team,
  
  Thank you for contacting us.
  
  With regards to your email seeking response on complaint, we extend unconditional apology for inconvenience.
  
  We would like to highlight the dynamic nature of airline seat pricing, which depends on many factors like seats availability, class of service, route, date and time of flight etc.
  Also, the airline inventory is open to all hence pricing can be erratic.
  As pricing is dynamic, sometimes its not possible to get the desired price.
  
  Unfortunately, the price dynamism played part in this case.
  
  Again, we are sorry for inconvenience.
  
  Also, in case the desired pricing is not available, the card is not charged, which was the case for *******************.
  
  We also communicate the same in the Agency confirmation email sent to passengers.
  We clearly mention
  
  "NOTE : We are handling your reservation and will send you a confirmation email once the booking is confirmed and a ticket has been issued. Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed. In case of fare change, schedule change or change in availability of seats, we will contact you and offer alternate options. You may opt to cancel your booking in case updated or alternate option does not work for you. In case of payment authentication failure, you may receive a call or an email from us within 24 hours for payment verification. In this case your e-tickets will be sent post card verification only."
  
  Just to highlight, quoted text mentions
  
  1) Booking is not confirmed
  2) Purchase is not complete.
  3) Fares are not guaranteed until ticketed ( price dynamism )
  4) Importantly, it mentions that incase the price is not available, we will offer the best alternate feasible which passenger can accept or deny.
  
  We did contact ******************** and informed the alternate option without the card being charged.
  He declined. We sent the cancellation email.
  
  We understand the inconvenience however, we do refute the "Bait and Switch " claim as we informed everything prior and we did not charge the card.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight online with flightforall.com on November 28, 2022. The flight was booking number ***** through *****. I received an email confirmation. The fine print stated that they would email the confirmation. I never received the email. I received a call at 2pm a day last week and I returned the call at 9am the next morning. They informed me they canceled my flight because I did not respond to their emails or calls. I received 1 call, no emails, and it was at 2pm with my return call at 9am. They went on to inform me that they could still book my flight for me, as the same flights were available. They told me that ***** Airlines now wanted $1,000 per ticket, but they "could make me a deal and charge me half price at $500 each". While that sounds good, it's bogus, as I originally booked the flights for $232.47 per ticket x 2 tickets, totaling $464.94. They now wanted me to pay more than double that amount for the same flight! I think they made a mistake with their ticket offering and this is the way they tried to get out of it. This is unethical, if not illegal, misleading, and a poor business practice that I'm sure hundreds of people have fallen for. This needs to stop!

  Business Response

  Date: 01/09/2023

  Dear Dispute Resolution Team,
  
  Thank you for contacting us.
  
  With regards to your email seeking response on Complaint ID  ********, we extend unconditional apology for inconvenience.
  
  We would like to highlight the dynamic nature of airline seat pricing, which depends on many factors like seats availability, class of service, route, date and time of flight etc.
  Also, the airline inventory is open to all hence pricing can be erratic.
  As pricing is dynamic, sometimes its not possible to get the desired price.
  
  Unfortunately, the price dynamism played part in this case.
  
  Again, we are sorry for inconvenience.
  
  Also, in case the desired pricing is not available, the card is not charged, which was the case for *******************.
  
  We also communicate the same in the Agency confirmation email sent to passengers.
  We clearly mention
  
  "NOTE: We are handling your reservation and will send you a confirmation email once the booking is confirmed and a ticket has been issued. Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed. In case of fare change, schedule change or change in availability of seats, we will contact you and offer alternate options. You may opt to cancel your booking in case updated or alternate option does not work for you. In case of payment authentication failure, you may receive a call or an email from us within 24 hours for payment verification. In this case your e-tickets will be sent post card verification only."
  
  Just to highlight, quoted text mentions
  
  1) Booking is not confirmed
  2) Purchase is not complete.
  3) Fares are not guaranteed until ticketed ( price dynamism )
  4) Importantly, it mentions that incase the price is not available, we will offer the best alternate feasible which passenger can accept or deny.
  
  We did contact ******************* and informed the alternate option without the card being charged. Also, please see attached emails that we sent to convey that booking is not confirmed. We did follow up for few days knowing that ******************* may not respond instantly. Offer was declined. We sent the cancellation email.
  
  We understand the inconvenience however, we do refute the "Unethical Practice" claim as we informed everything prior and we did not charge the card.
  Also, as offered price was declined by ******************* prior, we can only provide updated price for the travel plan. ******************* can contact us for updated price, however it wont be in lieu of or as compensation to earlier cancelled booking. New offer will be treated as new booking only.
  We will be more than happy to assist.
  
  Regards
  Support Team

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online and booked 2 RT flight tickets with Flightforall airlines (Sacramento to Orlando) for $661.64. Prices were twice that on other sites. After I gave my card # and received confirmation that my reservation was made I get a phone call saying my card has not been charged and the flight that I booked no longer has seats in economy. That I must book my flight in the next section up (like business) for twice as much. When I questioned why would you say this was not available? Their response was the airline has not updated their seats, that it takes 1-2 days for that. When I told them that my flight was booked 2 days prior and upon checking their prices on their site (2 days later) are the still the same (or lower) he kept saying he could still give me the cheapest flight in the next section. I believe this business to be deceptive and providing false advertisement. They show the consumer a price for flights that are not available (even though each say "only 5 left"). The consumer reserves the flight thinking they are done and they call them back and tell them the flight is no longer available and would the person want to upgrade or book another flight on the same plane (which is the actual seat and price that show everywhere else. Please contact me regarding this issue!

  Business Response

  Date: 01/08/2023

  Dear Dispute Resolution Team,
  
  Thank you for contacting us.
  
  With regards to your email seeking response on Complaint ID  ********, we extend unconditional apology for inconvenience.
  
  We would like to highlight the dynamic nature of airline seat pricing, which depends on many factors like seats availability, class of service, route, date and time of flight etc.
  Also, the airline inventory is open to all hence pricing can be erratic.
  As pricing is dynamic, sometimes its not possible to get the desired price.
  
  Unfortunately, the price dynamism played part in this case.
  
  Again, we are sorry for inconvenience.
  
  Also, in case the desired pricing is not available, the card is not charged, which was the case for *****************************.
  
  We also communicate the same in the Agency confirmation email sent to passengers.
  We clearly mention
  
  "NOTE: We are handling your reservation and will send you a confirmation email once the booking is confirmed and a ticket has been issued. Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed. In case of fare change, schedule change or change in availability of seats, we will contact you and offer alternate options. You may opt to cancel your booking in case updated or alternate option does not work for you. In case of payment authentication failure, you may receive a call or an email from us within 24 hours for payment verification. In this case your e-tickets will be sent post card verification only."
  
  Just to highlight, quoted text mentions
  
  1) Booking is not confirmed
  2) Purchase is not complete.
  3) Fares are not guaranteed until ticketed ( price dynamism )
  4) Importantly, it mentions that incase the price is not available, we will offer the best alternate feasible which passenger can accept or deny.
  
  We did contact ***************************** and informed the alternate option without the card being charged.
  Offer was declined. We sent the cancellation email.
  
  We understand the inconvenience however, we do refute the "False Advertising" claim as we informed everything prior and we did not charge the card.
  Also, as offered price was declined by ***************************** prior we can only provide updated price for the travel plan. ***************************** can contact us for updated price, however it wont be in lieu of or as compensation to earlier cancelled booking. New offer will be treated as new booking only.
  We will be more than happy to assist.
  
  Regards
  Support Team

  Customer Answer

  Date: 01/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************

  I understand what you noted, however. If you say your information updates in a day or two than it should reflect that because then it look quite suspect.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the ticket through the website and they said that I need to wait for confirmation in two days there was no confirmation on my tickets when I call the company they said the price is $800 more than on my booking if I want I can agree to pay more or cancel the ticket, I wasted two days ticket went up I lost double , this company is scamming people using click and switch it should be closed out since they are not the legit company they are legit scammers Call: +1-************ Your Itinerary! Agency Confirmation #: ***** Here,s your flight itinerary. please retain this information code to reference your booking. we look forward to seeing you onbord. NOTE : We are handling your reservation and will send you a confirmation email once the booking is confirmed and a ticket has been issued. Please note that your purchase will be completed only when the ticket has been issued. Fares are not guaranteed until ticketed.In case of fare change, schedule change or change in availability of seats, we will contact you and offer alternate options.You may opt to cancel your booking in case updated or alternate option does not work for you.In case of payment authentication failure, you may receive a call or an email from us within 24 hours for payment verification. In this case your e - tickets will be sent post card verification only. Traveler(s) Details Your booking reference number Name: ****** ******* Billing No: ********** Alternate No: ********** Email: ***********@*****.*** ***** Your booking is under progress, Our Associate will reach you shortly. You may also contact at ###-###-#### (Toll Free) Itinerary Details Depart Economy BOS Boston ** Flight# *** Tue, Dec 20 2022 06:50 PM AMS Amsterdam Wed, Dec 21 2022 07:55 AM Economy AMS Amsterdam ** Flight# **** Wed, Dec 21 2022 11:00 AM *** ******* Wed, Dec 21 2022 12:40 PM Return Economy *** ******* ** Flight# **** Sat, Jan 07 2023 01:10 PM AMS Amsterdam Sat, Jan 07 2023 03:05 PM Economy AMS Amsterda

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So iam go on flights for all and iam trying to book a ticketa for two people to go back home and on the main page it says over 200 dollars for both flyers but when I get into chat they tell me those are sold out in which if they are why aren't they took off the agent named *** tells me the website hasn't been update iam like why not he said the airlines haven't given us updates or whatever he said but he said in chat 273 per.person but that's not on the main page he goes on and says he gave me 50% off in which I don't get because I don't see any of this on there main page