ComplaintsforSolartex Sun Gear, Inc.
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Complaint Details
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Initial Complaint
07/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered something and paid for better shipping it states they ship same or next day and they have not shipped yet. They have not communicated with me and they have no way to cancel the order. It is holding money in my account. There phone number will not even take massages because when you call there is no answer and it says the mailbox has not been set up. I do not want them to take my money and I want to cancel this order. I believe it is a scam.Business response
08/20/2021
The order was placed on July 16th and refunded on July 17 per her request( see attached receipt)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.