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Complaint Details
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Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of purchase 7/23/2021 (some of the paperwork has 7/20/2021). Its a 2013 Jetta hybrid. Started having problems on around 4th day. Called them. Meanwhile my mother passed. I had been working on her death being investigated and contacted the dealership again because I was unavailable for over 3 weeks so the car has been stuck at the dealership near me. Over ***** dollars worth of damage after having car 4 days (I did call them on 4th dayand my phone automatically records every conversation). This is the breakdown and yes i do have the text from the dealership over here in my area that told me this and she said to return the car. The problems with the car are: JX1 Frive motor is needed, G85 steering rack, battery, 4 wheel alignment. This is over ****! These problems were obviously there and it also should not have passed the inspection. Its still sitting at the dealership close to me and I have been paying ***** With parts and labor (original text breaks down prices) is over *****!
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Contact Information
11340 Patriot Hwy
Fredericksbrg, VA 22408
Business hours
Today,10:00 AM - 7:30 PM
MMonday | 10:00 AM - 7:30 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 7:00 PM |
SuSunday | 12:00 PM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.