Business ProfileforThe Home Doctor Exterior LLC

I found the business practices (specifically the consultation & estimate) of The Home Doctor (THD) circumspect. They were very aggressive in scheduling and trying to close the deal. They required both my husband and I home to conduct the consultation for attic insulation. The consultant was a salesperson and not trained in installing insulation. He spent some time looking at my attic and then went outside to measure my house with a tape measure. He spent an hour giving us a presentation on THD instead of going over the services we were asking for. He then gave us an estimate good for 1 year (covers the cost for inflation) at $16+K, a 30-day estimate of $14+K, and the today estimate of $13+K. When we said that was more than we expected and more than what I found on a ****** estimator, he said he would call THD to see what he can do for us. He came back and said he was able to 30% off and that he gave up some of his commission because he valued our military service. So now the same day estimate came down to $9+K. We said we wanted to wait to get the other quotes before we made a decision. Then he said, I have $1,000 in my wallet, would that lower the cost enough for you to choose THD? We again said no; we wanted to the other quotes first. He mentioned THD had a price match guarantee but I found the parameters they used were extremely narrow and prohibitive.THD never provided a written quote via email or provided the list of work that would be done. Every other competitor provided a written quote with an explanation of the work to be completed (i.e. install baffles, add blown cellulose to 17", etc.). This leads me to believe (but I don't know), they were only going to add insulation and charge over twice as much than the other competitors!How can they reduce their estimate by over $5,000 if the estimate was not already over inflated? Their practices greatly profited THD (and their sub-contractors) but was not fair to the consumer.