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Business Profile

Religious Organization

American Association of Christian Counselors, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended a "World Conference" in 2023 and LOVED it. I purchased registration for the next "Mega Conference" in Dallas Texas in 2024. At the time of purchase, the refund policy was stated on the order and there was a note that directed you to the customer care team for questions about transfers or cancellations. Unfortunately, we were not able to attend the October conference. I reached out to the care team June 2024 to ask about our options. I was advised via email that we could "transfer the tickets" and were advised that they would need us to call or email them with the name and email address of the new registrant. We were also told in the same mail, "You can also request a store credit that can be used toward a later purchase." No dates or restrictions given. In September, I emailed them to confirm that we would not be able to attend in October and that I would like to apply the credit to another future conference. I was then told that I was only able to gift my tickets to someone else due to my request being within 90 days of the conference. Then I was told that "the policy changed last month" and they no longer provide store credits. This policy change was not communicated on their website or via email. I complained about the change not being disclosed and they gave me a courtesy credit of $565 to attend the 2025 World Conference or 2026 National Conference. In April of this year, I reached out to them to say that I thought I might be able to attend 2025WC but asked where the 2026NC would be and when. In April, I was emailed back with info on the 2026NC and 2027WC in FL. I emailed them back in June saying we would like to apply our credit to the 2027WC in FL. I was emailed back on 6/25/25 that the policy has changed once again and they do not offer transfers or refunds. I emailed back on 6/27/25 that this was unacceptable and that they were not honoring what they agreed to. No response back from them.

    Business Response

    Date: 07/23/2025

    TelMs. *******,I hope this message finds you well.Your recent inquiry to our Member Services department was brought
    to my attention, and I want to personally assist you to ensure everything is
    handled smoothly.After reviewing the email communication, it appears you were
    simply requesting to apply your $565 store credit from National 2024 toward a
    future conference. Please confirm if that is correct. If so, I want to assure
    you that this is absolutely possible and we will be happy to accommodate that
    request.It seems there was some confusion on our part—our team was under
    the impression that you had registered for the 2025 World Conference and were
    requesting a refund. I sincerely apologize for the misunderstanding and any
    inconvenience it may have caused.We value your continued involvement with AACC and would be more
    than happy to transfer your credit toward a future event of your choosing.
    Please let us know how you'd like to proceed, and we’ll make the necessary
    arrangements right away.Thank you for your patience and understanding.Mathew 7:12 "So in everything, do to others what you would
    have them do for you"Lori SheppardDirector of Customer Success & Community EngagementAmerican Association of Christian Counselors ~ Light
    University Extraordinary Women ~ Ignite Men's Ministry*** ***** ****** ******* ********  Office hours: Monday - Friday 8:30am to 6:30pm
    ETl us why here...

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29 I registered for the 2024 "Mega National" Christian Counseling Conference
    American Association of Christian Counselors.
    Event Date and Time Thursday, Oct 10, 2024 8:30 AM - Saturday, Oct 12, 2024 5:00 PM EDT
    Event Location ******* ***** **** * ******** ******* ******* ** ******  paid $566 using my **** ****** ****. I called them today, July 1, 2024, to cancel my registration and requested a refund and was advised that I needed to email them, so I placed the same request via email advising them that I am not able to attend due to a health issue. They responded today stating that they do not have a refund policy and that they can apply this to store credit. The event is three months away, and no services have been rendered.

    Business Response

    Date: 07/02/2024

     Customer was refunded and a response (copied below) was given to customer.   ***** ******** – I apologize for any
    additional stress or inconvenience we may have caused regarding your refund
    request.  While our policy does state we do not provide refunds, due to
    your medical condition we are providing a refund as a courtesy.  The
    refund has been processed and should show back on the card used within 3-5
    business days.*** ****** Customer SupportAmerican Association of Christian Counselors ~ Light
    University E-Women ~Office hours: Monday - Friday 8:30am to 6:30pm ETFrom: **** ********* ********, HONORS BPA, MDIV,
    BCC *********************** Sent: Monday, July 1, 2024 11:13 AMTo: Contact Member Services ********************************Subject: Fwd: Order Confirmation for 2024 "Mega National"
    Christian Counseling ConferenceCaution: EXTERNAL EMAIL: Do not click any links or open
    attachments unless you know the sender and trust the content. When in doubt,
    contact your IT Department Good morning, Unfortunately, I need to cancel  this registration
    due to a medical condition.I called your 800-number and was advised that I needed to
    email this request.Please assist me with this matter as soon as possible.Warm regards,ell us why here...

    Customer Answer

    Date: 07/02/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ********* ********

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I (******* *******) was advised by my Dr not to go to the conference or go out anywhere else due to a contagious virus that I had. He gave me a note,. If it is necessary I can fax it to you. The location I went to was urgent care on ****** ** ** *****. If you have any further questions you can call me *** *** **** or email me at ***********************
    Please get in touch with me ASAP please

    Business Response

    Date: 11/03/2023

    I was able to locate **** ******** registration within
    EWomen’s Brushfire. After double checking with ****, I refunded the $84 back to
    ****** credit card and emailed her.This should be cleared up.Let us know
    if we can assist you further. We are available Monday - Friday, 8:30am - 6:30pm
    EST.In His
    Service!******* ******Director of
    Customer SupportAACC /
    Light UniversityEwomen /
    Ignite

    Customer Answer

    Date: 11/14/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Yes, I received it. Thank you very much

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $249.00 for membership which includes listing my profile on the Christian Care Connect site. I have called and spoken with ******, ****, and *****. I have emailed ***** ********.

    My prolfile was listed on the site during 2021. I have been given instructions to edit my profile, but whenerver I attempt to create/edit the profile, I receive an error message.

    Business Response

    Date: 09/13/2022

    After reviewing the case we found that she had not yet reached out to get her free one year CCC membership
    added to her account. If someone does not have an active membership then they
    cannot adjust their profile, which causes the red error. This has been resolved
    and her subscription has been activated. She has been contacted via email with
    this information and has been given a direct phone number to get assistance
    with any future CCC issues. Thank you,****** ****** Executive
    Assistant to the President Senior
    Director of Customer Support American
    Association of Christian Counselors

    Customer Answer

    Date: 09/15/2022

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I have completed the profile as requested by ***** *****. However, I am still waiting for my profile to appear on the Care Connect website.

    Regards,

    ******* ******

    Business Response

    Date: 09/27/2022

    Her profile went active on Friday September 16, 2022.

    Customer Answer

    Date: 09/27/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* ******

American Association of Christian Counselors, Inc. is NOT a BBB Accredited Business.

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