Reviews

This profile includes reviews for ViaPath Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ViaPath Technologies has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ViaPath Technologies

  3120 Fairview Park Dr Ste 300 Falls Church, VA 22042-4570

• 

  Global Tel-Link Corporation

  107 Saint Francis St STE 3200 Mobile, AL 36602

• 

  Global Tel Link

  162 Bomar Blvd Nashville, TN 37209

• 

  Global Tel* Link Corporation

  7259 nw 12th st Miami, FL 33126

• 

  TouchPay Holdings, LLC

  10005 Technology Blvd W Ste 130 Dallas, TX 75220

Review Details

• Review fromCheryl G

  Date: 09/07/2022

  1 star
  This company is suppose to provide services to inmates such as telephone, streaming music, movies, games. My son has had trouble with his music (which he pays $20 a month for, Pandora or Spotify would be much cheaper) and hasn't been able to enjoy it much. For the past week there is no music at all, nothing will load. This is at South Dakota State Penitentiary. I called them previously and the guy just kept telling me to have him plug his tablet into the kiosk. This is not an option for the inmates at the South Dakota Prison. The "customer service agent" didn't care at all. Just kept repeating himself. The tablets the inmates use don't work all the time - not sure who provides those. But if the streaming isn't working then stop taking the inmates money. This company preys on the poor, taking funds and not providing a service. On top of that, there is no customer service. When you call they treat you like you are some kind of dirt beneath their feet. If I could give them negative stars, they would get -10 at the very least. Do better.

• Review fromGregory R

  Date: 08/22/2022

  1 star
  deposited 40.00 this morning, was charged 4.00, my son was credited 4.00, not 40.00. I am on hold for the last 1/2 hr. so here is the review, overpriced, finally got through, they want my credit card # again, why, what to rip me off again?????

• Review fromIndia B

  Date: 08/21/2022

  1 star
  There was a class action law suite never saw a penny from them. Their system has been down for 7 days they charge the inmates $ a month to listen to streaming music which has not worked in a week. This happened all the time they said it's on the institution. How could that be? I am paying GTL directly for their streaming services. They refuse to answer my trouble ticket to change my last name which was changed over a year ago so I cannot put money on my husband's account. I want a refund. I spend so much money with them and they could care less that they can't access what they are paying for. I have been dealing with them for almost 10 years and it never gets any better. Now they are changing everything over to them and this is the customer service we are going to get. To request a new phone tablet when everyone in the prison can't access it. Nice try! I am needed a refund for the music and I am needing my name changed on my account. I should not have to wait over a year to get my name changed when it was legally done. I don't want to hear about the pandemic. IT'S OVER!!!!!! Treat people better and you would have employees answer the phone and fix the problem that is on them.