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Complaint Details
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Initial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I first filed a complaint about this same issue on 7/25/2016, ID #********. This all came about because during the actual buying of my 2016 Kia ******* while signing on a laptop computer for each line item (never did see the full contract until after everything was signed), I saw that the maintenance agreement (part of the extended warranty I was purchasing), was going to charge me a $100 deductible for this extended warranty, each time I might need service. I was in the office with ***********************, and I quickly told him that I am not buying the car. It was late and I was very tired and felt that I'd already caught him in a lie on another part of the contract, and said "I'm not signing". He called in *************************** and both told me that they would give me free oil changes plus another $500 off the price of the car. I still said no; I wanted to go home. They increased the incentive to $1,000 and I agreed. The three of us signed a piece of paper agreeing to these changes. And I never got a copy of that paper. This was listed as a "rebate" on the contract. Only to find out the following day when going over the contract to see that I was charged for the oil changes anyway, in the amount of $689.00. Clearly this amount was financed by me, as it shows on my original contract. Therefore, I still have not been reimbursed for these charges, as promised by ***** who said it would come off the "end price" of the car, which he said could be done. As I have made 66 full payments, this was not the case. This is why I dropped the first complaint, because *************************** told me they would refund this $689.00. Copies are attached. This was a very dishonest transaction from the beginning.
Business response
07/25/2022
The Managers on duty at that time discounted the car to cover the price of the Maintenance Plan. In the original Purchase agreement, the customer agreed to a $28,161 sale price after rebates plus tax, title, tags, and processing fee. When the customer refused to take delivery after agreeing to those numbers the managers on duty then offered to through in the Maintenance Plan. They did this by discounted the sale price of the vehicle to $27,491.15 after rebates plus tax, title, tags, and processing fee. That is a difference of $669.85. The cost of the Maintenance plan was $689.00. They did inadvertently short her $19.15. We are sending a check to the customer for $19.15 to make up for that difference.
The Maintenance Plan was never cancelled and the customer continued to use the Maintenance plan for her oil changes. She last used it in July 2022.
Thanks
***********************
Managers why here...Initial Complaint
08/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Thursday, August 11, 2021, I got my first carwash since the purchase of my Kia Rio. The representative asked me if I took off the small part of the antenna. I told him no, I thought that was the way that the antenna was suppose to look. He told me no, there is a piece missing. I contacted Colonial Kia, which the representative ask who was my salesman. I told her that there was a black gentleman who showed me the cars but when I told him that I was paying cash, he got up from the desk. Small things like an antenna no one pays attention to in viewing cars. I contacted Colonial Kia several times and left voicemail messages for ***** and Billy. I also sent an email message on August 19, 2021. As of today I have not heard from anyone in regards to the antenna. I don't know why I have not been contacted. I hope that this is not a racial issue. Since Colonial Kia don't want to give me that part of the antenna which is missing. Then I want a refund of the part that is missing.Business response
08/31/2021
We are sorry that a replacement antenna was mishandled so badly. Our manager reached out and arranged to have a replacement brought to Mrs. *****. It has been delivered and installed at this point.
Sincerely,
** *****
Customer response
09/01/2021
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
***** *****
**** was very kind and helpful and sent my antenna out to me by one of his representatives speedily. Although I was scolded by the representatives which was unprofessional and rude to me. Also, messages that I left for ***** and ***** which I was told that they did not receive. Through it all I am thankful for what ***** did and thank you!Initial Complaint
07/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Friday July 16th Car through no fault of mine was impacted driving, I dropped the car at the dealership but nobody will address my car until July 29th. I cannot do anything and am out until someone diagnoses my vehicle then and only then can I start to get back on track. Now I feel like I was sold a bad car and cannot get anyone to help get this straight soonerBusiness response
07/21/2021
We apologize for the unfortunate situation of your soul breaking down. We will make every effort to repair your vehicle in a timely manner. While your vehicle is in the shop we will provide you with a loaner vehicle.
Thank you.
*** ****
Service Director
Colonial Kia
Customer response
07/21/2021
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
****** *******
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.