ComplaintsforSouthern Dodge Ram of Greenbrier

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were referred to Southern Chrysler Dodge and Ram service department for our **** ***** ******* by Caviler Ford where we purchased the vehicle. Since July of 2022 the Durango has been in their service department for 82 days and repairs now total over $***** It was there July 19th-August 4th for 16 days $******* total for major mechanical breakdown. Then back Oct. 4th-27th for same issue but they did additional repairs totaling $******* Then it was back in their shop for the same not starting issue from Nov. 7th-17th where they could not recreate the non-starting issue so told us to come back and get it. It then went back into their shop on Nov. 19th for the same non-starting issue and they had it for 33 days. On December 28th we were told it was ready and the bill this time was $****! We tried to open a claim with Dodge/Chrysler Corporate and were told that all warranty's expired after 3 year and 36,000 miles so they can not offer any assistance. We believe there was a lot of work done that didn't need to be done as they were guessing and trying to trying to resolve the issue. We also believe that the car was a lemon to begin with and should have never been sold. There are known issues with this engine, hence they stopped using it in 2017, yet Dodge/Chrysler will not admit fault nor fix anything.

  Business response

  12/30/2022

  **** **** Fixed Operatio*s Director reached out to the customer o* this co*cer*. Customer is co*cer*ed that they have had 3 major repairs to the vehicle a*d have *ot owed very lo*g. They Purchased vehicle from Cavalier Ford. The vehicle came to us with the vehicle had a check e*gi*e light We repaired that o* RO* ******** We fou*d the vehicle to have a misfire a*d we replace the lifters a*d rockers for cyli*der #2 as well as lifter valve sole*oid. This was i* August

  It left a*d came back approx. 4000 miles later for a *o start. We fou*d o* RO# ******* that the stop start battery was bad as well as blow* fuse that co*trols the alter*ator. This was i* October

  Came back i* 400 miles later for a *o Start agai* which we could *ot duplicate. Customer fi*ally came i* a*d with them prese*t we were able to duplicate ********** a*d fou*d that the fuel pups we*t bad.

  This is were we curre*tly are with the Vehicle. Customer authorized the repairs car is fixed.

  ******** ** ******* **** **** ***** **** ** ******** ******** ** ***** ***** ***** ** ******** **** **** ******* ** ******* **** *** *********** ** * ******** **** **** *** ********* **** **** **** ** * **** **** ******* **** **** * ******** ** ******* ************** ******** ********* ** **** ******* ********* ** **** *** ******* ** ***** *** ** *** ******** ** **** *** **** *** ******* ******* **** **** *********** ***** *******

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• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  December of 29, **** I went to Greenbrier Dodge to get a diagnostic test on my vehicle. At that I was given a list of things that needed to be repaired. I agreed to the repairs and was later called and informed that the vehicle was ready for pick up. Upon arriving to pick up the vehicle and paying a invoice of over ****** something dollars, I noticed that the check engine light was still on, which was my primary concern when I brought the vehicle in. At that time I was told by the service rep. "Oh... we found some additional items that needed to be fixed and its going to cost you an additional ****** dollars. My vehicle has been back to this establishment several times. 2/18/21, 03/6/21, 12/28/21, and finally on 5/18/22. I am still having the same issues with the vehicle that I had in the beginning. As of today I have paid over ****** in repairs and I have still having the same issues.

  Business response

  08/12/2022

  Business Response /* (1000, 11, 2022/06/17) */ Just Spoke to Mr. ****** and he and I are meeting Wednesday 22nd at 3:00 o'clock to talk about his concerns Business Response /* (4000, 14, 2022/06/23) */ Met with Mr. ****** and we came to an agreement that I am going to refund him for the intake gasket repair that he had to have done by another mechanic. Mr ****** will provide me with the reciept. I am also getting him a set of jumper cables Customer is happy Consumer Response /* (2000, 16, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did meet with Mr. ***** and he agreed to refund me for repairs completed by another mechanic. The invoice in the amount of ****** is being submitted for reimbursement. He also agreed to replace a pair of jumping cables that were missing from the vehicle during service. Mr. **** was very pleasant and reassured me that he would handle any concerns that I had. I do have his cell phone and email address in the event that I have any future issues. Overall, I am satisfied with the outcome of the situation.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sold my lease to this dealership. The dealership gave me a quote that was higher than my pay off quote to my leasing agency. I've yet to be paid the difference and it's been over a month. The entire transaction was sloppy and communication since has been sub par since as I've continued to follow up on my payment. The dealership still has yet to pay me the difference when I signed the paperwork 4/21/22. The sales manager, Levi, keeps telling me that accounting is waiting on the title from the leasing agency. He had made no attempt to communicate with me otherwise even though I've followed up weekly.

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/06/10) */ We have reached out to the customer, Jessica ****** because her funds have not been released due to our company policy of not sending checks to the customer until we have the customer's title released from the bank showing all liens paid and clear. The bank lost Ms. ******'s Florida title and had to apply for a duplicate. Good news is we received the duplicate title today and contact Ms. ****** that her check is ready. We are just waiting on a call back from her to see if she would like to pick up her check or have us mail it!

• Initial Complaint

  09/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a truck on July 4th. I have had several temporary license plates issued to me until my proper *** plates were to get to me. It is now September 20th, still no word on plates. I've been issued two traffic citations due to the lack of license plates/expired temporary plates. Every time I reach out I'm told to wait a little longer. They charged me a fee for them to handle my *** plates and registration. Not only did they take these fees from me to register my vehicle I now have to lose money for court dates and possible fines.

  Business response

  11/04/2021

  Business Response /* (1000, 8, 2021/10/01) */ My name is Jeff Owens and I'm President of the Southern Auto Group. I received the *** letter on *********** ****** and called him myself to assist in his license plates. Mr. ****** said that he had called Southern a number of times and that he was being given the run around concerning his tags. I said that the sales agent had written on the paperwork that the tags would be transfered. Mr. ****** said that the tags had remained with the vehicle that was being traded when he purchased the 2020 Ram **** from Southern. I explained that we needed to get him new tags and that is when Mr. ****** said that he had already taken care of the tags. I apologize for the poor communication by my staff in not listening and correcting a pretty easy situation. I told Mr. ****** to send me his receipt for the tags and I would reimburse him for his trouble. I also gave Mr. ****** my name and number and asked him to personally call me when he needed any service and I would walk him through the process. Southern Auto Group appreciates Mr. ****** business and wants to make it right for him in the future. If you have anymore questions or need anymore info regarding this situation people call me at (XXX) XXX-XXXX. Sincerely **** ***** President Southern Auto Group **** S Military Highway Chesapeake, VA XXXXX Work: (XXX) XXX-XXXX Cell: (XXX) XXX-XXXX ******@drivingsouthern.com

• Initial Complaint

  07/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son took his Dodge ******* the dealership on February 18th, due to the car's failure to start and the repair lights flashing. They deemed the issue was either the ignition or the *** System. The car remained in their custody for weeks & my attempts to obtain information about its status went unanswered until the middle of March when their personnel finally advised the PCM was the issue and needed to be fixed. I paid over ****** They said the car was fixed and ready for pickup. When we arrived on March 31 the car would not start! I was upset and complained of the subpar communication. . The service manager assured me they would fix the issue and I could get the car the next day. We took it When my son came back from college it did not start. We took it back. They put in a new battery. We picked it up and as soon as we got home it didn't start! They told me someone would call me. No one has called since May! They also have yet to respond to letter from lawyer requesting info.

  Business response

  11/04/2021

  Business Response /* (1000, 14, 2021/09/10) */ Our General Manager, *** *******, left a message for ******* ****** to call him. *** has not received a phone call yet. ***'s cell phone is (XXX) XXX-XXXX. He needs more information from the customer, so this case can be resolved. Thank you!

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