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          Find a Location

          Smith & Keene, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Smith & Keene, Inc.

              833 Live Oak Dr Chesapeake, VA 23320-2601

              BBB Accredited Business

            • Smith & Keene, Inc.

              1 Elmhust St. Newport News, VA 23603

              BBB Accredited Business

            • Smith & Keene, Inc.

              5600 Brickell Rd Norfolk, VA 23502-3525

              BBB Accredited Business

            Business ProfileSmith & Keene, Inc.

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            Contact Information

            833 Live Oak Dr

            Chesapeake, VA 23320-2601

            Get Directions
            Visit Website
            (757) 420-1231

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.45/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1979

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Smith & Keene, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Smith & Keene, Inc.

                833 Live Oak Dr Chesapeake, VA 23320-2601

                BBB Accredited Business

              • Smith & Keene, Inc.

                1 Elmhust St. Newport News, VA 23603

                BBB Accredited Business

              • Smith & Keene, Inc.

                5600 Brickell Rd Norfolk, VA 23502-3525

                BBB Accredited Business
              Location of This Business
              833 Live Oak Dr, Chesapeake, VA 23320-2601
              BBB File Opened:
              1/1/1972
              Years in Business:
              77
              Business Started:
              1/1/1947
              Business Incorporated:
              1/1/1947
              Accredited Since:
              12/1/1979
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2701005782 for this business, issued by Department of Professional & Occupational Regulations (DPOR). The expiration date of this license is 2/28/2026.

              These agencies may include:

              Department of Professional & Occupational Regulations (DPOR)

              9960 Mayland Dr STE 400

              Richmond VA 23233

              (804) 367-8511

              http://www.dpor.virginia.gov

              BBB records show a license number of 00786855 for this business, issued by State Corporation Commission - Virginia

              These agencies may include:

              State Corporation Commission - Virginia

              Tyler Building, 1300 E. Main St.

              Richmond VA 23219

              (804) 371-9967

              https://www.scc.virginia.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • Smith & Keene Electric
              Business Management
              • Mr. Gary Smith, President
              • Mr. Larry Miller, Retail Sales Manager
              • Mr. Rusty Tracy, CFO
              • Mr. Emmett Keene, Owner
              Contact Information

              Principal

              • Mr. Gary Smith, President

              Customer Contact

              • Mr. Gary Smith, President
              • Mr. Larry Miller, Retail Sales Manager
              • Mr. Rusty Tracy, CFO
              • Mr. Emmett Keene, Owner
              Additional Contact Information

              Fax Numbers

              • (757) 420-5340
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/04/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We purchased our home September 17, 2021 through ******* ********* ***** and they used Smith & Keene for the HVAC, plumbing, and gas line installation of our home. We discovered a leak in our attic and took a video of the leak in motion when it was raining. Rain water is getting in the furnace vent duct that exits the roof every time it rains and traveling down the inside of the pipe coming out at the elbow joint which then leaks on our attic floors, but also the water is making it's way into the furnace. The furnace is rusting. The builder's roofer came out and confirmed that the roofing is free of defects or damage and that the problem is the furnace vent duct. The roofer also confirmed that he could see inside the vent duct from outside on the roof and that there is visible rust inside the duct and signs of water marks/staining. When the tech for Smith & Keene came out to inspect, he said that he can only look at it from inside the home and that he does not get on roofs and he had no good solution and the company has done absolutely nothing else to stop this issue from happening. We are still under warranty. We are left with a roof vent duct leaking, which is destroying our home and our furnace. Also, there is a huge area where the furnace was not sealed correctly, so we have been paying to air condition and heat our attic with this not sealed properly. Please help us get this company to fix the defective roof furnace duct.
              Read More
              Read 1 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Zrx4erb2

              02/23/2022

              After buying a new, plug-in electric car, we decided to install a new 240v outlet near the garage to speed up charging the batteries. We contacted Smith and Keene and was told an estimate for this job was **** The electrician, who was very good, worked up an estimate for the job and then informed me that the "total" estimate cost was actually ***** In addition to the original **** Smith and Keene charged **** for the electrician's man-hours. Although we are proceeding with the work, the original stated cost of the estimate was misleading at best. The additional charge was not mentioned until the end of the electrician's evaluation.

              Smith & Keene, Inc. Response

              02/25/2022

              I'm sorry, but I believe there is a misunderstanding. We weren't staying the job could be done for **** Our fee to come out and give an estimate is **** The estimate is then determined by the electrician. If there was any confusion in our explanation at the time I apologize.
              Read 10 More Customer Reviews

              Local BBB

              BBB of Greater Hampton Roads

              More Info on Local BBB

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