Business ProfileforExterior Source of Tidewater

I was expecting to get my front door installed within 3 months of contact with this company. I spoke with Shane who said I should get a call soon to schedule a time for installation. This was on March 30, 2022. Finally after FIVE months(June 30) with no word on when I would get my door installed, I finally called the company only to be told that someone would call me the next day(July 1). On Friday, I spoke to a representative that told me that my sales man would call me back to give a status on what was going on with the door being installed. At that time I told the representative that I no longer wanted the door and that it had been 5 months since I heard from them and I had to reach out to THEM. I told them to cancel my order and refund my deposit ************ and that this type of service is unacceptable. The next day, Saturday, July 2, they call me and tell me that my door had JUST come in and they wanted to schedule a time to install it. I told them once again, CANCEL my order, but they insist that they must install the door. At this point, I told them do not harass me anymore about the door and to cancel my order. I just want my money back and for these folks to go away. If this can not be handled in a civilized manner, then I am willing to go to small claims court in order to get my money back. This is not the way you conduct business. Although I signed a contract with them to be able to cancel my order within 7 days if I wanted, I feel this contract is null and void due to no contact, nor work has been done with said contract within 5 months of signing said contract. AND it seems very shady that the door FINALLY appears after I had to reach out to the company to find out the status of my order. Prior to me calling this company, I had no contact with them at all!