Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Fence Pro to install my vinyl privacy fence. There is a section of the fence that I don't believe was done professionally. I have contacted the company 3 times through email (so I can have a paper trail) only to keep getting, I am waiting on ****'s response. I believe that at this point **** is ignoring me.I was told when I was seeking estimates that Customers biggest complaint with FencePro is there lack of response after they install your fence if you contact them. I thought this was probably a sales pitch to try to get me to go with that particular company, but I guess he was telling the truth. Enclosed are pictures of the part of the fence I am not satisfied with and want fixed.
Business response
11/29/2022
Contact Name and Title: ****hew ********-Owner
Contact Phone: 757-***-****
Contact Email: ****@fenceprova.com
We have been in contact with the customer and have visited the property to try and resolve the issue. The customer was not home during the visit so a business card was left a few weeks ago and just late last week we received a call back from the customer. We were able to speak with the customer today and let her know that we stand behind our workmanship and would replace the one small damaged area that we were not aware of and gave her the cost to add fillers under her gate and one small section that had gaps due to the grade of her property. I believe from the conversation with the customer that the issue has been resolved.Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Beth ******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.