ComplaintsforGreen Pest Services

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After many visits you have not eliminated the one pest problem we have. The salesperson I spoke with when signing up said I can cancel anytime without penalty. The salesperson I spoke with when signing up said it was a quarterly subscription of $49, but you are charging me $49 monthly.The last service did not show up yet, I received an email saying they did. Nobody entered my home on 11/23 so this is a lie. I called to cancel on 11/28 and was told someone would call me back within five days, nobody did so I just called again. The agent I spoke to was bullying me when trying to cancel the service contract.

  Business response

  05/12/2023

  To whom it may concern,
  
  We received the complaint from Ms. ***** ********* regarding her dissatisfaction with our services and
  requesting a refund. Ms. ********* signed her service agreement with us on 5/31/2022. We serviced
  the interior and exterior for her initial service on 6/02/2022. The contract that Ms. ********* signed
  was for quarterly services with billing of $49.00 per month as stated in the contract. The terms of the
  agreement stated that cancellation of the agreement prior to completing the one-year term would
  result in an early cancellation fee of $150.00. Ms. ********* received all services that were scheduled
  prior to her request to cancel on 11/28/2022. Ms. ********* made another call to our office on
  12/06/2022 and spoke with a representative who explained the terms of her agreement and closed out
  her account as she requested.
  
  In conclusion, Ms. ********* signed a service agreement agreeing to pay $49.00 per month and $150.00
  if services were terminated early. There was no communication from Ms. ********* regarding
  dissatisfaction with our service. We closed her account and waived the cancellation fee. In addition, we
  waived all invoices after 9/02/2022, therefore no refunds would be due. We would like to consider this
  matter closed.
  
  
  Kind regards,
  ****** ******

  Green Pest Services

  Customer response

  05/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: ************ runs deceptive business practices by describing the payment schedule as "quarterly" but actually charging "monthly".  This practice should be stopped immediately and all contracts with customers so be amended to reflect this, and given the option to exit without penalty.  I am prepared to escalated this further with consumer protection agencies in all jurisdictions.  
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  06/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired Green Pest Services on 11/19/2021 to care for a mice problem inside my home. They came the first day, moved appliances from my kitchen, and did a good job placing traps. I mentioned to the representatives that my issue was inside my home; however, after paying them $475.00, they insisted that the problem was outside and never again did anything to check my kitchen. Last month, they had scheduled an appointment to come back. However, they never showed up for the work. I've been telling them that the problem is not outside but inside my home. I got a call from a representative today, and they are charging me $150 for a contract cancellation fee. My contract mentioned that at any time, if I were not happy with the service, they would refund the last service fee of $125. I am not satisfied with their service; I am asking them to refund me the final payment of $125. and I will not pay a cancellation fee of $150.

  Business response

  02/13/2023

  February 2, 2023 
  

  To whom it may concern,  
  

  We received the complaint from *** ***** ******** regarding his dissatisfaction with our services and  requesting a refund of $125 for the last quarterly service charge and to waive the early cancellation fee  of $150. *** ******** entered into an agreement with us on 11/19/2021. We serviced the interior and exterior on 11/19/2021. We contacted the customer on 11/22/2021 to check on the activity and go over  the terms of his service. He said that everything was fine on the interior of his home and we reminded  him of the warranty and to call us if anything changes. We serviced the interior of the customers home  again on 12/13/2021. For the next 3 months we did not receive any communication from *** ********  informing us of continued activity. We returned for his next service on 03/04/2022 and serviced the  exterior of the home as we were contracted to do. On 06/01/2022 *** ******** contacted our office to  cancel his services due to not having any issues. He stated that his HOA takes care of the exterior service  and the interior issues were resolved with the first treatment.  
  

  *** ******** did not fulfill the terms of his agreement. He never made us aware of any dissatisfaction with the service or ongoing issues, therefore, the money back guarantee would not apply. He told us  upon cancellation that his issues were resolved and that he no longer needed the service which is why  the cancellation fee was applied and charged. 
  

  In conclusion, there has been no communication from *** ******** for the duration of the services. Per  the terms of our agreement, *** ******** paid for the services that were rendered as well as the early  cancellation fee that applied due to non-completion of his contracted services. No refunds would be  due. We would like to consider this matter closed. 

  Kind regards,  
  Alyssa R*****  
  Green Pest Services  
  ###-###-#### 

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Door to door salesperson signed us up for services without us realizing we were signing a one year contract nor he informing us of that. We thought we would try them out. We asked them not to treat certain areas outside where we are growing vegetables but they show up when we are not home and treat those areas anyway. Contacted company to cancel services and was informed that there was a $150 cancellation fee. Company policies are unethical and unresponsible and they sign you up for 1 year contracts without making it clear that that is what they are doing.

  Business response

  09/08/2022

  September 6th, 2022 
  

  To whom it may concern, 
  

  We received the complaint from *** ******* regarding our company policies. *** ******* was solicited by a door-to-door representative on 6/14/2021 and signed up for services that same day. I understand how sales reps can leave out information when making a sale, therefore, leaving *** ******* unaware he signed a service agreement for one year of service. However, during our initial service with *** ******* on 6/15/2021, we went over the key terms and conditions of our service to ensure *** ******* was aware of the services he signed up for. This document is called a new customer checklist and *** ******* signed this as well, letting us know he read the short 7 bullet page. In addition, we made a call to *** ******* on 6/16/2021 to welcome him as a customer and again go over his service and see if he had any questions.

  At that time, *** ******* said that everything went well and he did not have any questions. 
  

  We were contacted by *** ******* on 4/20/2022 and he requested to cancel services because he was cutting down on costs at that time. We let him know that there was one final treatment per the service agreement and if cancelled prior to completing that final treatment there would be an early cancellation fee. He was very upset with that, refused to pay and threatened to go on social media and write about us. We did not apply any cancellation fee to *** *******'s account. 
  

  In conclusion, we have cancelled *** *******'s account per his request. We do not owe *** ******* a refund as we never charged him a cancellation fee. In addition, he made claims that we treated areas outside of his home that he asked us not to. This information has never been brought to our attention by the customer. We would like to consider this matter closed. 
  

  Kind regards, 
  

  Alyssa R***** 
  Green Pest Services 

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In March 2021, I discovered a swarm of termites coming out of the wall in my bedroom--an emergency--and called Green Pest to treat the termites.They did not demonstrate competence for treating the termites either inside or outside of the house. It took several visits for them to inspect the entire house and treat the termites inside the walls. For example, they put bait stations outside the house and then told me that my contractor could tear out the damaged wall and make the repairs. My contractor started opening the wall only to find tens of thousands of live termites that he and his crew then had to bag and remove without spreading them further around the house. Green Pest came out and sprayed the wall cavities in that room but omitted to treat anywhere else in the house. It took a call to the supervisor to get someone to inspect the attic and treat the rest of the interior.Dissatisfied with Green Pest, I recently called ************** and asked them for help with other pest problems. They inspected Green Pest's work and said that the bait stations are only for monitoring termites--not to treat them. So the "service" that Green Pest charged me $2,424.00 for doesn't even treat for termites!Adding insult to injury, ************** came out today, 15 Mar 22, and said that the bait stations, which they ordinarily could have used to monitor termite activity, were installed by Green Pest too close to the foundation, so they have to be removed.And I will still have to pay ************** $1,500 to actually TREAT the termites rather than just watch them munch on my house.

  Business response

  09/07/2022

  September 6th, 2022 
  To whom it may concern, 
  We received the complaint from *** ******* regarding her termite issue that she had contracted our  company to resolve. Although we had provided several follow up services treating the interior of her  home and wall voids for termites, *** ******* had to contact another company to further treat her  termite issue. After carefully looking over her account, we have decided to refund *** ******* for the  cost that she paid to our company for the termite services. 
  We have already contacted *** ******* to discuss our solution and the best way to get a refund sent to  her. We would like to consider this matter closed. 
  Kind regards, 
  Alyssa R***** 
  Green Pest Services
  
  

  Customer response

  09/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  10/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A technician came to provide a services this morning. He came to the home visibly intoxicated and pulled out my stove to check to see if there were any concerns. He disconnected the stove by pulling it out too far. When I cautioned him, he became irrate and then walked out of the home and told me to call the company. I called the company for three hours and they refused to fix the disconnected stove that the technician caused. Alyssa also indicated that she called the technician and he appeared to be sober on the telephone. The company does not have customer service and has no means of speaking with technicians directly. They schedule appointments and do not show and their treatment does not work. I have two properties with them for over a year and their treatment does not work.

  Business response

  02/10/2022

  February 4, 2022 
  
  To whom it may concern,  

  We received the complaint from *** ****** regarding the issues she had with her service technician and  the disconnection of her stove. When I originally spoke with *** ******, she let me know that the  technician appeared intoxicated when he arrived at her home. I alerted the general manager who  immediately contacted the technician to find out whether she was correct. His conversation with the  technician went well and no signs of intoxication were noticed during the phone call. We have GPS monitors in all trucks which monitor speed, cornering and acceleration. No unsafe driving was noticed in the reports. However, due to the fact that this was not the first time she mentioned this, we decided  that this was not a good fit and we contacted *** ****** to let her know her accounts would be closed  out. We had attempted to contact her multiple times to schedule a service manager to go out and fix  her stove, however, her voicemail box was full so we were unable to leave voicemails or schedule that  service. 

  *** ****** also mentioned in her complaint that we schedule appointments and do not show. I looked  over her account and did not see any appointments that were missed other than an appointment that  *** ****** was not present for during her scheduled time. We take missed appointments very seriously  and always ensure our customers are compensated for lost time resulting from that.  
  

  In conclusion, we have made multiple attempts to resolve the issue and fix her stove but have not been  successful in contacting her. We would like to consider this matter closed. 
  

  Kind regards,  
  

  Alyssa R*****  
  Green Pest Services  

• Initial Complaint

  05/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Green Pest Services to spray my kitchen because we had a roach problem. When the technician came , I asked if I can cancel service at any and the technician said yes. I asked the technician again to make sure I could cancel service anytime if I am not satisfied and the technician again said yes. The tech also gave me his cell phone number and told me to call him anytime if the roach problem persists. I tried to call the tech numerous times after my first appointment and the tech never returned my call. So I called the Green Pest Office at ************ and the receptionist said that they could schedule another appointment to spray the kitchen again (April 2021). However, no technician showed up on the second appointment and no one called to say the tech wasn't coming or was running late. When I tried to close my account today- May 27,2021 I was told I can't because it is a 1 year contract and I have to pay a cancellation fee. I am unsatisfied with their customer service .

  Business response

  07/30/2021

  July 26, 2021 
  

  To whom it may concern, 
  

  We received the complaint from ******* **** requesting to close out his account and have the early  cancellation fee waived. *** **** started with our company and had his initial service performed on  April 10th, 2021. Since he was not prepared for a cockroach treatment, we scheduled a follow up service  for April 17th, 2021, which was performed as requested. He later contacted our company to schedule  another re-service for roaches since he was still seeing activity. After going back and forth to find the  best date that worked for him, we scheduled the service for April 30th from 3-5 pm. Due to a system  error, the appointment did not appear on the technician's route for the 30th. *** **** called and spoke  with our answering service later that evening to inform us of the missed appointment. We reached out  to *** **** the very next morning in an effort to apologize for the error and reschedule the  appointment. Understandably, he did not want to reschedule the appointment. Due to the error on our  part, we closed out the account per his request and waived the cancellation fee. 
  

  In conclusion, we have cancelled *** ****’s account as he requested and waived our cancellation fee due to the system error. We took full responsibility for the missed appointment. We would like to  consider this matter closed. 
  

  Kind regards, 
  

  Alyssa R.
  Green Pest Services 

  Customer response

  07/30/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****
  

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