ComplaintsforAir Benders LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear BBB, this is a case that definitely deserves some attention. It covers a business being bought over by another company, the original business owner still being a part owner and yet failing to abide by a contract. In July 2019 the AC System was installed by Airbenders. The quote is attached with the labor warranty mentioned in the last two pages I believe. I have also attached the **** Extended Warranty certificates. It was chosen because they offered a 10 year parts and labor warranty on the system. We specifically chose this because of the warranty. The system's indoor motor broke on March 17th 2022. I called Airbenders who are still listed on ****'s website. The technician diagnosed it as a broken motor and mentioned that he had to present me with a few options to fix the thing. Then he presented on an iPad four options ranging from $1900-$4500 with the lowest option being the work was guaranteed for 30 days. The documents I have provided show the warranty. Upon calling the business they said that AirBenders had been bought out by *** and they "did not buy their liabilities" *******, who is mentioned in one of the attachments is the "part owner" and claimed that I was threatening her instead of solving the issue. My question to her, to which she felt threatened by was if you buy a business don't you have an obligation to do due diligence on their liabilities? She referred me to a **** authorized dealer in Sterling VA which turned out to be a non starter as well. So as I write this. Its still 48F I have no heat. No AC so to speak because the motor is blown according to the tech that came from Airbenders/***. No solution to a mess that was created by this business "being bought over by another company" and the part owner of the new business being the same person who is on the correspondence since the day of the install.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.