ComplaintsforSleep Cheap
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Complaint Details
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Initial Complaint
04/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased mattress and box spring set had delivered ( day late ) within 11 months it collapsed and felt like i was sleeping on a pallet I called asked them to come assess the set, I presented original receipt, as they were looking at mattress there was the presence of a 5/8 burn mark. This supposod automatically voided the warranty. like a burn mark makes the inside collapse totallyBusiness response
05/01/2022
We did sell the $239 set to the complainant. It was made by ********* Bedding. The ********* Bedding Co warrant the product for 1 full year & an additional 4 years prorated. The breakdown on the set they purchased is $100 for the foundation & $139 for the mattress. We handle the warranty claims for the factory. They have a strict policy (as does every factory we represent) that stains void the warranty. The customer mentioned the cigarette burn but failed to mention the mattress is unsanitary with yellow stains covering a large portion of the mattress. If the customer will reach out to ********* Bedding & they agree to allow the $83.40 allowance, we will be glad to handle the refund to the customer. The phone # for the Company is ###-###-####.Thank You!Gene Kistner, OwnerSleep Cheap Mattress Outlet******** **###-###-####
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.