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Business Profile

Boutiques

Blush & Bashful Boutique

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Blush & Bashful Boutique's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 15, 2023 I ordered some shoes via ********** ********* story. I paid via ******* on $76.00. To her *******. ******** *********** 12/16/2023 @7:34 am. As of 01.06.24 @ 8:29 am I had not received my order. On 02.01.24 @ 7:04 am she said she would send me a tracking # but only sent some other form with no tracking #. I have kept inquiring about my shoes and never got a solid answer or expected delivery date. Her cash app would not take any requests for a refund like she suggested. Its now 4 months out and I have no refund or product and she never reaches out to me.

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** DO NOT BUY FROM THIS SHOP / INDIVIDUAL - YOU WILL GET SCAMMED AND NEVER GET YOUR MONEY BACK OR THE ITEMS YOU PAID FOR!!!!! ** Like many others I purchased 2 purses from Blush & Bashful Boutique, aka from Courtney Cumbee, for their "Black Friday Sale," which came to $540. I paid half up front and then half a week later and she told me it would be a 2 week turn around for shipping. As you can guess 2 weeks turned into now 4 months later and no bags or refund. She ended up sending me a tracking number a month later but that turned out to be bogus. I went back and forth with her about my refund for MONTHS and every time it was a poor excuse as to why I wasn't receiving my refund or why it wasn't going through. She has 0 remorse for her actions and SCAMS. I am still actively trying to get my refund from her but will no longer go through her, I will be filing a police report and hope going forward people read up on buyers and do their research before purchasing. Had I known she was on the BBB website and has already scammed MULITPLE people I would not have bought from her.

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased bags on 06/23/2022 and paid $429. I never received the bags from Blush and Bashful. I was in contact with the owner, Courtney, and her customer service team for a refund consistently from July to now. Refunds were reported to be sent several times via email/text, but no refund was actually issued. Courtney reports issues with business card and not being able to add app to issue refund. I have been more than gracious, patient and kind towards Courtney and her team as a new business and mom, but over 7 months for a refund is taking customer patience for granted

    • Initial Complaint

      Date:01/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do no purchase ANYTHING from this Business. Along with the others that have already filed complaints. I was scammed by Courtney Cumbee. She is a genius at lying. On December 20 I sent money for a purchase of an authentic LV Bum bag, She sent me a screenshot of a prepaid tracking number for **** . Apparently I was supposed to get the package before christmas. Well christmas comes and goes , shocking NO a package I contact Courtney . She claims the label was damaged but assured me it was tracking. Days go by nothing . Then tells me she has a new tracking number BUT magically is missing the last number. After going back and forth and lie and after lie I tell her j want my money back. She assures me she will re fund me. OH wait she doesn’t have ***** or ******, after 2 weeks of texts lies phone calls into ***** and ****** and so much more, still no money. I told her I wanted a cashiers check over nighted. Claims **** can’t over night and also won’t send me a photo of the physical check . But ends up apparently at *** to over night it. This is now January 19…. Sends me the photo of the pre made *** label . Says she dropped it off for over night shipping. Guess what! She didn’t. Never even stepped foot into the *** I spoke to the co owner and have all of this in writing as well as survalence footage of her NEVET stepping foot Into the store. She is a terrible person. I have filed police reports with ********** police, fraud with my bank and In process of filing consumer fraud with the Attorney General Of VA. As of Jan 22 I still do not have my money OR original package.

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shirt from Blush & Bashful on 8/29/22 for a total of $49.13 and I never received my order. I contacted the business owner on multiple occasions via messenger and was told on 10/24 that I would receive a refund and a replacement shirt. I never received either so I followed up on November 13, 15, and 16 and provided my email, my receipt, and my order number. On 11/25 I was asked to contact the support team via email and I did as directed and again provided my order receipt. On 11/28 I was told that my package had the incorrect address on it and asked if I wanted another shirt or a refund. I requested a refund again. On 12/2 and 12/6 I received emails stating that refunds were being processed on those dates but I have yet to receive any refund and now I’m getting no response to follow-up requests.

    • Initial Complaint

      Date:11/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two bags from the seller in May. I was given the run around after reaching out several times about a shipping confirmation. I never received. I asked for the seller to call me multiple times to resolve the issue. I have since been in contact with the seller and still have received zero straight answers in regards to a refund or replacement items.

    • Initial Complaint

      Date:10/18/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a purse and purchased from ********** boutique on May 3, 2022. I was never sent any other information regarding the transaction after the payment. I have reached out numerous times since May requesting to either get a refund or be sent another product and ******** will respond and then never follow through. I have previously bought from the boutique with no issues. I am still requesting a full refund. Included are the screenshots and proof of purchase.

    • Initial Complaint

      Date:10/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not buy from coco wardrobe I have been going back and forth trying to get my money back for 10 months lesson learned just warning others that’s she is a scammer steals money and never mails items!

    • Initial Complaint

      Date:10/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since May 2022 I have spent $493 with this company. One of the products was a mothers day gift for my mother we never received. I kept getting excuses and run around. Owner was going to meet my mother locally and never did. There are 2 makeup cases and clothing and a purse I was supposed to get. 1 month ago she said she shipped the products and sent a bogus tracking thing it wasn't from UPS it was generic with no name or address on it or how to track. I just found out there are several with this same issue. She keeps making excuses and refuses to refund me. I don't have this kind of money to just throw away. This business needs to be shut down and everyone of us waiting g needs refunds. This is 6 months later and no product or refund. I also have all the messages and lies this woman has told me for 6 months. Thank you for your time.

    Blush & Bashful Boutique is NOT a BBB Accredited Business.

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