ComplaintsforClay Corner Inn

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a suite with this business 1` year ago for graduation ceremonies being held on May 9th. I paid 1/2 for the booking ($440) and then the remaining balance of $621.76 on Jan 3rd 2024. This business had complaints of the owner over booking and then resulting in reservations being canceled last minute. I kept in touch with the owner, confirming over and over again. As of 4 days ago, I called to check in again after another family shared that their reservations were canceled. Unfortunately, the owner did confirm we no longer had reservations due to his lease expiring in April. He said no other reservations would be honored. This ceremony is for ******** ****, there are NO available hotels in the vicinity at this time. He shared the name of a manager for another hotel, we booked there for $600 more, in a less convenient location and in a smaller room. Today I learned that another family who made reservations received a message that their reservations were confirmed. There are multiple complaints about this establishment and about this owner, Joshua Rosenberry. Now we are in a position where we cannot invite original family members because we don't have the room for them to stay. (We originally had a suite with the Clay Corner Inn).

  Business response

  05/03/2024

  We have already sent this consumer a refund. We gave her the refund before she filed the complaint.

• Initial Complaint

  10/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Clay Corner Inn (CCI) advertised room availability for ** Fall Football weekends. I booked a queen room for 2 nights using a special access provided by the owner/operator of the Inn, Joshua Roseberry. A confirmation email was rec'd from CCI verifying the booking and total cost of $873.70 for 1 room for 9/8 - 9/10. In August, Mr. Roseberry agreed to change the date of my reservation to 11/17-19 for the same total cost of 873.70. Mr. Roseberry stated that my deposit would be placed toward the new dates and my confirmation number would remain the same. On 10/16, I notified CCI and Mr. Rosebery via email that I was cancelling the 11/17-19 reservation and requested a full refund. This cancellation and refund request are in accordance to the CCI policies. The 3 email communications sent to CCI, Joshua Roseberry and ********************** on or about 10/16 and 10/19 were unanswered. 3 new emails/1 text were sent to these parties approx 9 days later. ***** *******/ CPA **** **** *** responded via email on 10/24 that he would follow through with my reimbursement and requested documentation. Further email attempts to reach Mr ******* to provide documentation have gone unanswered. CCI charged my credit card twice: $500 (2/1/23) and $878 (3/13/23), which over charged my credit card $504.30. I am requesting a full refund of $1358. CCI has not responded, provided a refund, nor informed us when to expect the refund. We have been unable to contact any authorized person to handle our refund and have not heard back from Mr. *******/CPA, Clay Corner Inn, Mr. Roseberry, Further, I am unable to authenticate Mr. ******* existance & CPA credentials. We are concerned this is not an isolated incident nor good business practice, and would like to file a formal complaint against the Clay Corner Inn, Mr. Joshua Roseberry for mishandling this situation. We'd like to have this on file in the event that our bank is unable to hold the business responsible for the due refund.

  Business response

  11/02/2023

  We are so very sorry for this troubling situation you have had to handle. We did overbook on two dates this fall and had one date in the spring. Three dates total in 5 years of operation at this location. It isn't a good situation for anyone but unfortunately hotels do occassinoally have overbooking situations. The underlying cause of the situation this fall has been fixed and won't happen in the future. On the refund delay we have been out of the office with a very sick infant in a hosptial PICU for weeks, as a parent it felt like years. We did step back from the company to be there for our little girl and had staff cover as best they could. We did find that our CPA had not been actinig in our best interest and moving funds without our knowledge. He has since been terminated and being handled legally. My wife has since taken over all accountting for the company and everyone has been refunded. I know that all of these checks have been mailed. I am sure by this point you have received it, if not you will any day. We have tracking on each refund that has been mailed and that has been also emailed to you.Again we are very sorry you had to deal with this and if you ever choose to allow us an opportunity to make up for it, your next stay can certainly be made free. We stand behind our Inn and this situation is very much isolated.****** ********* * ************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The Clay Corner Inn offered rooms available for a football weekend on September 29th through October 1st 2023 in **********, **. We reserved this weekend and where contacted by the owner Joshua Roseberg that if we paid via ***** in advance, he could offer a discount. We paid the stay in full on September 7th. Four days before arrival, we have been informed by the owner via e-mail that the reservation system had a glitch and thus our reservation could not be honored. He offered a full refund for our booking as well as covering any additional costs. After several rather unpleasant calls with Mr. Roseberg to initiate the reimbursement, we were referred to his accountant ***** ******** (CPA). At almost 7 weeks now, there is always an issue or excuse as to why this reimbursement can not happen. We are permanently assured that we are at the top of the list / the next to be refunded. The ** ****** ******** page was a light with activity as many parents seem to be left in the same situation as us (regularly or even at graduation). Having said this, we do not feel that this is good business practice, and would like to file a formal complaint against the Clay Corner Inn and Mr. Joshua Roesberg for mishandling this situation.

  Business response

  11/02/2023

  We are so very sorry for this troubling situation you have had to handle. We did overbook on two dates this fall and had one date in the spring. Three dates total in 5 years of operation at this location. It isn't a good situation for anyone but unfortunately hotels do occassinoally have overbooking situations. The underlying cause of the situation this fall has been fixed and won't happen in the future. On the refund delay we have been out of the office **** * **** **** ****** ** * ******** **** *** ****** ** * ****** ** **** **** *****. We did step back from the company to be there for our little girl and had staff cover as best they could. We did find that our CPA had not been actinig in our best interest and moving funds without our knowledge. He has since been terminated and being handled legally. My wife has since taken over all accountting for the company and everyone has been refunded. I know that all of these checks have been mailed. I am sure by this point you have received it, if not you will any day. We have tracking on each refund that has been mailed and that has been also emailed to you.Again we are very sorry you had to deal with this and if you ever choose to allow us an opportunity to make up for it, your next stay can certainly be made free. We stand behind our Inn and this situation is very much isolated.Joshua Roseberry - ************************

  Customer response

  11/13/2023

  Dear ****We have received the check and consider this matter resolved.Best,******

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The Clay Corner Inn advertised rooms available for a football weekend at ******** **** in **********, VA. On or about June 9 the owner/operator of the Inn Joshua Roseberry via email booked a King Suite for our family for 2 nights Sep 29-30. We paid in full via ***** to the business account ************** on our about June 11th to guarantee our room. On or about Tuesday Sep 26th the same owner/operator notified us via email that he overbooked his Inn for the weekend. He could not honor our stay. He offered a full refund for our booking as well as covering any additional costs. He has not yet provided the refund, nor has be been able to tell us when to expect the refund. We have filed a complaint with our Bank, **** *******, whose Debit card was attached to the ***** account used for the initial payment to Clay Corner Inn. Our bank has issued us a temporary credit as they also investigate. However, we do not feel that this is good business practice, and would like to file a formal complaint against the Clay Corner Inn and Mr. Joshua Roesberry for mishandling this situation. We'd also like to have this on file in the event that our bank is unable to hold the business responsible for the due refund.

  Business response

  10/03/2023

  Ms. ******** has been issued a refund in full for the amount she paid and it was returned by the same method in which she paid, that being *****. This was done on 9/29 three days after notifcation the Inn was overbooked. We sincerely apologize that we had an overbooking and never want to cause that kind of incovenience to anyone. We fully understand why Ms. ******** is upset and she has the right to be. It should also be known that the family has suffered a great personal loss with a death in the family and further details do not need shared in this formal setting but merely mentioned as it absolutely played a roll in some of the delay and mistakes. Nothing was intentional and we as a business are very sorry again that this happened and any delay in refunding Ms. ********. We wish her family all the best moving forward.

  Customer response

  10/03/2023

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has already occurred and is more than satisfactory to me.  Please consider this complaint resolved. We wish the Clay Corner Inn well.  Regards, ***** ********

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hotel owner had me ***** them $500, then 3 weeks later sent out a generic email saying their hotel was overbooked and I did not have a reservation any longer. I have been requesting money back since August 15, I have contacted him several times, with no timeline on receiving my money back. Only condescending and hotile reactions from the owner saying I don’t how business’s are run, and refunds take a long time to process in the hotel business. I am concerned that this was a scam all along, allowed me and several others to book rooms knowing it was full, then he tells us to ***** him $500 to “get a deal,” essentially using this clientele base as a interest free loan for his business. I should’ve known this was a scam when a structured hotel business is asking for $500 ***** up front.

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