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Find a Location

M and B Auto Group has 1 locations, listed below.

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    Business ProfileforM and B Auto Group

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10115 Clarkes Rd, Bealeton, VA 22712-6906
    BBB File Opened:
    5/30/2018

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On June 23, 2023 $1000 was paid as a deposit for the financed purchase of a 2012 freightliner sprinter 250 van with ******* miles. *** vehicle was initially test driven a few miles by me but needed to be further mechanically inspected before purchase was finalized. This dealership is over 100 miles away from where I live and I was to return in a couple weeks to bring the remainder of the down payment and do a more thorough professional inspection of the vehicle and finalize the purchase. I procured the remainder of the down payment in the form of a cashiers check from my bank for the amount of $6500 (a total of $7500 total down payment) and contacted the business to arrange an adequate mechanical inspection and finalize the purchase. *** business would not permit me to perform an adequate mechanical inspection stating they didn't want to put mileage on their vehicles and stated that they thought a 2 to 3 mile test drive should have been sufficient. I also received a letter from them about this time stating "Notice of adverse action" saying that I was "denied credit or offered credit on terms different from what I had originally applied for". In early August I sent a certified letter officially requesting a refund to the original payment method (Debit Card ****) if possible or by other means. That letter was delivered August 11, 2023 and I have heard absolutely nothing back from them. I have successfully filed a charge back case 12-04-2023 through my debit card issuer but it has not been processed yet. *** remedy I am seeking is immediate refund of the $1000 that I paid towards a vehicle that they would not allow me to professionally adequately mechanically inspect and "did not want to sell me" according to the email I received Mon, Jul 10, 2023 from the operations manager at M and B Auto Group. If I do receive a full immediate refund I will cancel the chargeback and BBB claim and agree to not leave negative reviews in any forum.
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    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert P

    5 stars

    04/07/2024

    *** was fantastic. Her patience and integrity was professional and warm. I would not have brought the car if it wasn't for her.

    Local BBB

    BBB Serving Central Virginia

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