2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Solomon M
1 star08/18/2022
A PEPCO representative hung up the phone on me 8/18/2022 at approx. 12pm – 12:10pm My call was to seek assistance regarding my account. On my Pepco’s electric bill, I saw two charges. One for Pepco’s New charge and the second one was for “New STRMMD Supply Charge”. I have been Pepco’s customer for long time. I get my electric service from Pepco, Pepco send me a bill for their service, and I send them a payment. I did not sign up with any third party for electric or “Supply” service. Also, payments in Pepco’s bill should be related to Pepco’s service only! If Pepco are collecting payments for a third party, they should notify me before they inserted it in their monthly bill. I called to clarify this and to find who is the third-party company, for how long have they been collected payment from me through Pecos bill and more questions related to this. I talked to a female individual first and asked her to speak to her manager, and a person claim as manager couldn’t answer my questions instead, he hung up on me and never called back. Very unprofessional. I still want Pepco to give me answer about: who is the third party they are helping collecting payments from my account and why are collecting payments as Pepco bill without notifying me?Customer Response
08/18/2022
A PEPCO representative hung up the phone on me 8/18/2022 at approx. 12pm – 12:10pm My call was to seek assistance regarding my account. On my Pepco’s electric bill, I saw two charges. One for Pepco’s New charge and the second one was for “New STRMMD Supply Charge”. I have been Pepco’s customer for long time. I get my electric service from Pepco, Pepco send me a bill for their service, and I send them a payment. I did not sign up with any third party for electric or “Supply” service. Also, payments in Pepco’s bill should be related to Pepco’s service only! If Pepco are collecting payments for a third party, they should notify me before they inserted it in their monthly bill. I called to clarify this and to find who is the third-party company, for how long have they been collected payment from me through Pecos bill and more questions related to this. I talked to a female individual first and asked her to speak to her manager, and a person claim as manager couldn’t answer my questions instead, he hung up on me and never called back. Very unprofessional. I still want Pepco to give me answer about: who is the third party they are helping collecting payments from my account and why are collecting payments as Pepco bill without notifying me?Review from Dylan G
1 star05/05/2022
They will spam your phone. They have outsourced to a call center which uses an auto dialer to call you several times until you answer about non-essential notices, such as optional upgrades to light bulbs and thermostats. You will not be removed from their call list unless you accept the offer so they will start calling you again if you answer and then decline. They do not respect the do not call list and will tell you that it is account related and thus does not apply. Overall feels abusive.
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