We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trade Exchange

E*TRADE Financial Holdings LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trade Exchange.

Complaints

This profile includes complaints for E*TRADE Financial Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

E*TRADE Financial Holdings LLC has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 496 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT USE ETRADE for investment opportunities. This is a fraudulent bank that provides no services besides banking misuse! I will not recommend anyone banking, investing or taking advice from a ******* institution. They are thefts on stealing people's identities and funds. I am filing charges with the ************************ for identity theft. I DO NOT RECOMMEND such harsh financial institutions. This is a RACIST A** FINANCIAL INSTITUTION....

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2025 I called ETRADE and requested to close my account, Also I initiated the transfer of all the funds from this account the SAME day. In June 2025 I found that my account is still opened but with negative balance because ETRADE posted a fee for something I do not understand, for realtime quotes or something related to minimum balance the account suppose to maintain. This did not tell me. This fee was posted a week later from my call about closure of account. Any attempt to remove this fee and to close the account did not work. **** claimed I did not request the closer in February. This is NOT about money but about abusing a customer who have no other options but to sue the company.

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against ETRADE (Case #********) for unjustified delays and misinformation in releasing funds to my sisters and me, the rightful beneficiaries of my deceased uncles brokerage account. I initially called on May 22 and was told 35 business days to review. After multiple calls and false reassurances, I was finally told on June 13 that it was still under review, and that ETRADEs legal team is now seeking outside counsel. The delay is due to a misunderstanding: I, as Power of Attorney, changed the beneficiaries on behalf of my uncle while he was medically incapacitateda right explicitly granted in the *** document. This delay is preventing rightful inheritance distribution, and I am requesting regulatory assistance to compel E*TRADE to resolve this immediately.

      Business Response

      Date: 07/18/2025

      Attached you will find our companys response to the complaint submitted by ******* ****. 

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have $1400 in a account with them. I want to close my account and withdraw my money. I contacted them on 6/3/2025 and was told that i need to copy my drivers license and sign my name on a piece of paper verifing my account. I did and sent it to them via my computer. Was told to wait 3 days and contact them. I called on 6/10/2025 to see when I was getting my money. I think his name was **** told me that I need to send a copy of my social security card. I gave them a copy of my drivers license and told him my social number. I don't understand what is happening. but I refuse to give them a copy of my social card. i asked to talk to a manager but was told he wasn't there. I gave them all the information they should need> I also gave them my account number. I'm very frustrated! The other problem is that we moved and I lost the information to this.

    • Initial Complaint

      Date:05/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an employee of **********, and I use ETRADE's services to manage my RSUs (restricted stock units), which establishes the business relationship between ETRADE and me.The issue I am experiencing is related to my tax residency status. I am currently under an F-1 OPT ***** which qualifies me as a non-resident alien for U.S. tax purposes. Therefore, my tax reporting form should be a W-8BEN, and certain taxes (such as backup withholding) should not apply. However, despite repeated attempts over many months, E*TRADE has failed to update my tax status appropriately.Since last year, I have made numerous attemptsliterally thousands of callsto resolve this issue. Each time I contacted ETRADE, I was told that my submitted documents were insufficient. However, the truth is that ETRADE representatives never thoroughly reviewed the full set of materials I uploaded to their system. For example, I went through significant effort to obtain and upload a valid English version utility bill showing my foreign home address dated within the past 3 months, yet they repeatedly delayed my case.Each time I called, I was told to wait an additional three business days for a response, but that response never came. This issue has been pending for many months ****** a result of E*TRADEs inaction and delay:1) I was incorrectly charged backup withholding tax due to the improper tax classification.2) I have been unable to sell my RSU shares at good time (when AAPL is high) because of the unresolved tax status.3) My 2024 tax return was significantly disrupted due to this ongoing issue.I am requesting BBBs assistance in urging E*TRADE to properly review my submitted documentation, correct my tax status to reflect a W-8BEN form, and resolve the financial and tax-related consequences caused by their delays and negligence. And most importantly, return the backup withholding funds that were wrongly withheld from my account due to their error.

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had $2 in **** stock, I was charged a $28 reorganization fee for. I never agreed to this, and need my funds to be corrected

      Business Response

      Date: 06/16/2025

      Attn BBB Dispute Resolution,

      Please review the enclosed document.

      Thank You,

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Etrade *************************** closed my savings account at the begging of April for no good reason and have stolen my money. I have uploaded multiple letters of instruction and spoke to representatives multiple times and no one has called me back yet on when I am going to receive my $2159 to the bank account information I have sent them.

      Customer Answer

      Date: 06/19/2025

      They recently corresponded with me via the ***** Thank you for your assistance. 

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Etrade by *************************** suddenly closed my account with money in it $11,474 in total on 14th of march 2025. but they don't give me option to transfer my money out because I can't login anymore nor anything. I called to verify everything they claimed due to unusual activities and I have called several time with no outcomes and I provided my selfie and ID and all they requested from me. still they don't let me get my money out.. I'll be very happy if you can help me or get back to me I may kill myself if I get no help. I have had this experience with some financial institution but they give a chance for customer to send their money out easily.

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opened an account in December when I moved to **. As my disabled immobile mothers caregiver and POA she was having issues with her debit card so sent me a wire to pay her storage unit in *******. The wire wasnt disputed but almost immediately locked my account down . E*trade of course,Wanted me to upload my ID and Social Security card. I did that every month for four months and when I would call back, the documents were expired and I had to re-upload. My mother is an early onset dementia so she can remember her Social Security number on good days, but ****** wanted me to get my mother on the phone at the hospital on a three-way call with the bank to let them know that the wire was authorized. It was a $200 wire. After begging them and begging them to just unlock my. Account and just let me withdraw the last $25. They are now asking me for medical documents on my mother. They want a dementia diagnosis they want power of attorneys over $25 and a wire that was never disputed so Im just letting everybody know before you open an account with this bank, Other than one person has spoken with the customer service is terrible, the employees are rude, one even accuse me of trying to defraud them. I know that money is tight for everybody right now for that reason I would not suggest putting it in this institution because I just had to eat $25 because I wouldnt make my sick mother get a three-way call with them

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Certainly! Here's a more polished and professional version of your message while keeping the tone sincere and clear:---**Subject:** Assistance Request Regarding Transferred E/*TRADE Account Hello,I hope you can assist me. I previously held an E/*TRADE account that contained stock from **** and ******, valued at approximately /$25,000. This account has been active for about 20 years and was originally set up through a former employer. I had been planning to use these funds to help pay off my sons student loans.Recently, I received a statement indicating that the account had been transferred to escheatment due to inactivity. I was told that because I had not logged in for some time, the account was deemed abandoned, and the funds were sent to the statethis reportedly occurred in February.Since then, Ive been checking the ********** website daily to see if the funds have been received, but nothing has appeared. On May 13th, I attended a community event at the local library where representatives from the ***************** were assisting individuals with locating unclaimed property. When they looked into my case, they confirmed that no funds had been received under my name.Ive attempted to follow up with E*TRADE multiple times and have yet to receive a response. I even emailed some executives requesting confirmation or proof of where my funds were sent. E*TRADE claims they mailed me a notice, but it was returned to them. I never received this letter, and I find it puzzling since I have lived at the same address for the past five years and have regularly received monthly statements without ******** this point, I am at a loss for what to do next. Any guidance or support you can offer would be sincerely appreciated.Thank you for your time and attention.

      Business Response

      Date: 06/02/2025

      Attn: BBB,

      Please review the enclosed document.

      Thank You,

    E*TRADE Financial Holdings LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.