ComplaintsforMcGann's Well Drilling, Inc.
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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 9, 2022, I received a bill for $14,670 for the drilling of a well (receipt #******), which was eventually determined to require abandonment due to excessive mud. On July 19, 2022, a payment of $14,760 was made to ******** Well Drilling via check #****. There was a verbal agreement that the overpayment would be applied to the sealing of the well, which the company agreed to complete once payment for materials to complete that portion of the project was received.Following >5 attempts to contact by both phone call and text over the span of a month's time, with no response, we are seeking ******************* for the remainder of the project that the company had previously committed to complete. Due to failure of the company to respond to my attempts to get in contact with them, I am seeking support in receiving a refund of the overpayment.Business response
05/01/2023
Since this is our first complaint, I did not know the format, and attached the information above.
You can contact me by email at ****************** or by phone at **************.
***** can never hear his phone and does not check his emails since he is working **** until dark these days.
Customer response
05/01/2023
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While the following is the concise reasoning for not being satisfied with the resolution, I have also attached a response to the offer/response made by the business in reference to complaint ID ********:I am NOT asking for the company to complete the remainder of the project NOR am I asking for the company to complete for $90 a job quoted for $2000+. Instead, I AM asking for McGanns Well Drilling to refund the $90 in overpayment so that we can all move this entire project behind **.
Regards,
*********************, Ph.D.
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Contact Information
1032 Crawfords View Rd.
Afton, VA 22920
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.