6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Renee S
1 star05/07/2023
Dont ever deal with them through ************* No one knows wtf is going on ********** tells you one thing for delivery and install and backyard says another and then doesnt call or show up twice!!! For a $2800 shed I should think I would get stellar service and both parties involved with this process would have a clue!!!!!!Never useReview from Stuart C
1 star05/03/2023
Absolutely one of the worst companies I have ever dealt with. It would take an hour to list all the issues with install complications. ****** has been Zero help. Cant wait for them to come tear it down and haul away and give me my money back. Im sure they will s**** that up somehow as well.
Backyard Storage Solutions, LLC Response
05/05/2023
We apologize for any mishaps this location has caused and I have escalated this to the top Regional Managers to resolve with this customer today. I will update the progress as it happens.Review from lacy d
1 star05/01/2023
Awful; Bought a playset from ****** and the 3rd party installer is Yardline. I purchased and was booked onout 4 weeks for installation. On the day of installation and with confirmation a week prior they cancel day of at 7:30 advising of weather- IT WAS BRIGHT AND SUNNY ALL DAY. This was a Thursday so they make me wait till Monday of the next week. On Monday 5/1/23 I emailed them at 12pm b/c no one has arrived, they cancel again by email. No call nothing. I contacted corporate who told me they can't do anything-corporate contacted the local office to see if they could come out on a Saturday-THE ***** OFFICE tells corporate they don't do Saturdays?! Who tells their boss what they do? ****** is doing next to nothing about the issue as well. If you buy from ****** make sure you know who the installer is; Yardline is a total scam.Backyard Storage Solutions, LLC Response
05/05/2023
My local branch has installed on 5/2 and confirmed with customer that the install is complete and satisfactory on 5/3. i have my ****** rep calling the customer to confirm all is good with installation. Thank youReview from Debbie A
1 star09/03/2022
As with everyone else I have had very bad customer service. Doors are warped and can hardly open or shut. I've had other 3rd party merchandise bought from ******* This will be the last time. It's bad for ******'s good name, and definitely bad for the company Yard line. What a joke. Who ever ***** is needs to fired. ****, hung up on me when I was trying to get some answers. Never again.Review from Adilson P.
1 star10/20/2021
Avoid the headache . He never completed the job. Manager and assistant are very rudeReview from Barbara V
1 star08/13/2021
Everything that could go wrong went wrong that's all I'm saying it's a very bad and cheap product
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