Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was on 6/2/25. I paid $6,000 on a completely false business model I was told. The business committed to giving me 100% financing on hard money loans to fix and flip houses. But to actually get enough money to even get the houses at a little discount this business was not even close and not even possible. So this business is absolutely useless for my situation. Still having to come out of pocket and paying 6k an and a monthly membership. Not what I was told on my call with them. Completely flash advertising completely false. They do not need to advertise that cause its impossible to get 100% financing. Along with all of these without even using the resources they gave me I had some unforeseen circumstances come about in my personal life with my grandmother becoming deathly sick and not able to even do this anymore because I dont have the time with having to take care of my grandmother. I wrote them an email and I got a heartless response not wanting to help at all I just want a refund thats it I have not used anything, and I havent even gotten on a welcome call to talk to anyone with all the amount of money Ive paid no one has reached out its a complete scam. They advertise 100% financing on fix and flips but its not true at all. I just want a refund no trouble.

  

  Business Response

  Date: 09/16/2025

  Dear Mr. ******************* you for taking the time to share your experience. We want to start by acknowledging how difficult this situation must beespecially in light of your personal circumstances. Caring for a loved one is a heavy burden, and we sincerely hope your grandmother is finding comfort and strength during this time.

  We understand your frustration and disappointment. Entering the world of real estate investingespecially with the hope of 100% financingcan feel overwhelming when life throws unexpected obstacles your way or when the reality of deal structures doesnt match your early expectations.

  Wed like to clarify a few key points to help bridge the gap between what was presented and what you experienced:
  - Our 100% financing model is based on strict underwriting criteria and is designed to fully fund qualified deals that meet specific thresholds, such as being under 74% of the After Repair Value (ARV). This was thoroughly explained during both your associate and director calls, and is also outlined in the Enrollment and Renewal Agreements you reviewed and signed.
  - Throughout our conversations and ******************* we discussed that while our funding can cover purchase, rehab, interest, and closing costs, the feasibility of achieving 100% financing depends on the numbers and quality of the deal itself. You expressed strong enthusiasm and confidence in moving forwardeven noting you were fired up about your project during one of your calls.
  - Regarding the lack of outreach: Our team did communicate with you via text, email, and multiple phone callsincluding helping you set up your kickoff call and sending login credentials for your account and proof of funds. It appears you were actively engaged in preparing for a deal as recently as early August.
  

  We genuinely regret that your experience fell short of your expectations and that you are now unable to continue due to personal reasons. While our terms are clear that all fees are non-refundable once access to the platform and proprietary materials is delivered, wed still like to help however we can.

  If your situation changes in the future, wed be glad to revisit your account and help guide you toward your next opportunitywhether that means revisiting financing options or helping you locate a property that aligns more closely with your goals and current resources.

  Additionally, as a gesture of goodwill, we are happy to arrange a temporary pause in your membership so that when the time is right, you can return and fully benefit from the tools, training, and funding access you invested in. Our Client Relations Team will be reaching out to you directly to review this option and ensure you have clarity on how to restart when youre ready.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2025 I purchased a $3995 membership with the Investors Edge. Despite all negative reviews I decided to join . I found my first home and submitted an offer on it . As I am a realtor I ran comparables for the home estimating $380,000 Value . This home was a 3/2 but would become a 4/2 as my research indicated that 4/2 would sell faster in the area . Confident about this home I proceeded with the purchase. Fast forward to the Appraisal that They handpick but you pay for which is questionable. The Hired Appraiser only used very low priced 3 bedroom comparables even though the home would be 4 a bedroom.I explained to **** *** **** (Loan Advisor) that the Appraisal was inaccurate and another should be ordered . I was then told by **** *** **** to contact the Appraiser, upon cal***g the Appraiser rudely told me that he cannot talk to me because I am the borrower . He seemed full of anxiety and guilty of something. He screamed he cannot talk to me . I let **** *** know this and all she said was I thought he would talk to you. The Appraisal that was ordered was definitely coerced to do lower priced homes. I’m sure This company changed their Name due to all of the complaints they’ve received. I should have known better . Every review they respond with concocted up reasons of why the customers deal didn’t go through. They make their money through the memberships ! The guide***es put in place are for you to fail . I have messages to prove I adhered to all of them and they breached the contract! BE AWARE! The Investors Edge have schemed the right one !

  

  Business Response

  Date: 07/08/2025

  Dear Ms. *****,

  Thank you for taking the time to share your experience. We understand how much time, emotion, and effort you’ve invested in this process, and we want to start by acknowledging that. Your feedback—especially when it’s difficult to give—is a clear sign of how much this matters to you. That is something we respect deeply.

  We also understand that, right now, it feels like promises were broken and opportunities were lost. Our aim in this response is not to defend or diminish, but to clarify, honor your perspective, and reaffirm our continued commitment to helping you succeed going forward and our confidence in you and our system. We value your experience and your passion and look forward to working together.

  Regarding Your Concerns of Misleading Information:
  You mentioned fee***g that something Scott said early on later changed. While we don’t have a record of the specific change referenced, we want to acknowledge how disorienting and frustrating that can feel.

  We do our best to provide every member with clear, consistent guidance, and we’ve built a comprehensive and detailed disclosure process for this very reason. These include several documents and acknowledgments you reviewed and initialed that you understood during onboarding, out***ing exactly how our comps, evaluation, appraisal, and funding decisions are made. You can find the disclosures on your signed agreement here *********************************************************************************************** 

  Still, if there was anything unclear or if your expectations weren’t fully aligned with what we later delivered, we take that seriously—and we’re open to reviewing that with you and changing our process to make it better.

  Regarding the Appraisal and Use of Comparables:
  We understand this was one of the most frustrating parts of your experience. You submitted a property with an intended fourth bedroom, and you believed this renovation would raise the home’s market value. That’s a valid strategy many investors pursue, and we see why you were surprised and upset that the appraiser only used 3-bedroom comps.

  To clarify: the appraiser used 3-bedroom comps not because your strategy was flawed, but because there were no 4-bedroom properties sold or listed in the area. Even the four comps you provided were all 3-bedroom homes.

  Also, two of the comps you submitted were ALSO included in the appraiser’s final analysis. The appraiser then selected others that were closer to the subject property or located in more similar areas that they thought were more comparable. This is consistent with standard appraisal methodology, which prioritizes proximity and market alignment over highest outlier value.

  We do not—and cannot—tell the appraiser which comps to use or how to value a property. Our only involvement is to assign a licensed appraiser and provide the property address and scope of the proposed rehab. That’s it. We don’t influence their methods, and we certainly don’t benefit from a low valuation. Quite the opposite: we earn our profit when a deal is funded and more profit when we fund more. We are financially aligned with your success.

  Here are all the comps on a map and below to make it easy to review and compare:
  ***********************************************************************************

  Subject Property
  24 Binnacle Rd, Placida, FL 33946*indicates comps used by both you and the appraiserYour Comps
  97 Brig Cir E ($430K) - [0.76 miles away | 3 bdrm]  - Listed (Listed for 90+ days)
  94 Brig Cir E ($400K) - [0.73 miles away | 3 bdrm]  - Sold (in a more desirable area)
  *88 Brig Cir S ($320K) - [0.64 miles away | 3 bdrm]  - Sold
  *10153 Gasparilla Rd ($339K) - [0.86 miles away | 3 bdrm]  - Listed (Listed for 70+ days with a price reduction )

  Appraiser's Comps (Including Price Adjustments for square foot, room count, and location)
  53 Coxswain Cir ($289K) - [0.45 miles away | 3 bdrm] - Sold
  25 Sabot Ct ($310K) - [0.56 miles away | 3 bdrm]  - Sold
  *88 Brig Cir S ($317K) - [0.71 miles away | 3 bdrm]  - Sold
  *10153 Gasparilla Rd ($347K) - [0.86 miles away | 3 bdrm]  - Listed

  We are open to ordering another appraisal. If we get multiple appraisals that are within 10% of each other then we'll use the average of the two. If there are not two appraisal that are within 10% of each other then this typically indicates a high-risk and volatile market and we use the lowest appraisal because that provides the safest situation for a borrower. We don't want them to get into a situation where they can't payoff their loan by sel***g the property. It's not good for anyone.

  Regarding the Appraiser's Communication:
  You noted that the appraiser refused to speak with you and that this felt dismissive or unprofessional. We understand how unsett***g that must have felt. Some appraisers are comfortable speaking with borrowers, and others are not—especially if they feel it may present a conflict of interest or breach of independence. These are independent third-party appraisers and we have no control, visibility, or accountability how they handle their communications, but we regret that this left you fee***g disregarded. Nobody should be treated rudely.

  Regarding the Breach of Contract Claim:
  Your concern seems to stem from a belief that we ignored valid comps and violated our funding criteria. However, as stated in the disclosure you initialed, our funding process begins with your comps but concludes with the independent appraiser’s evaluation. Your comps allowed us to proceed to the appraisal stage—which is a key milestone. But the final funding decision depends on the appraised value.

  The disclosure in the agreement that you initialed next to states:
  “MUST HAVE VALID COMPS TO RECEIVE FUNDING. I understand that to verify the after repair value of the property The Investor’s Edge must be able to find at least two recently sold (within last 12-months) and two actively listed comparable properties (comps) of same property type within one mile and within ±15% of square footage and within ±1 bed/baths and within ±20-years year built and the comp values must be within ± 10% of the estimated ARV of the subject property.”

  Another disclosure you initialed next to also states:
  “LOAN PROCESS INCLUDES DESKTOP EVALUATION, CONTRACTOR WALK-THROUGH, ON-SITE EVALUATION, & ***E-ITEM BID. I understand that before a loan offer with the final details of funding, including final loan amount and required cash-to-close, The Investor’s Edge must complete the following: 1) a Desktop Property Evaluation, 2) a Virtual Walk-through with you and a contractor, 3) an On-Site evaluation with one or two independent local evaluators or appraisers, 4) a detailed rehab scope and ***e-item rehab bid from licensed and insured contractor.”

  You met the initial comp criteria, and that’s why we moved forward. The appraiser, however, determined a final value based on slightly different criteria, and unfortunately, the deal was not profitable based on that final value—not because of anything you did wrong—and it would be irresponsible and dishonest of us to get you into a deal where we have strong evidence to suggest you would lose money and not be able to pay back your loan.

  Regarding the Allegation of Fraud or Ponzi Scheme:
  We want to respond to this as clearly as possible. We fully understand that when something feels unfair or disappointing, it can trigger deep questions about trust. But respectfully, the suggestion that our company does not fund deals or is operating unethically is simply not accurate and we have mountains of evidence and thousands of satisfied customers that suggest otherwise.

  We fund deals for investors across the country every month. We can provide verified settlement statements and funded loan data to demonstrate this. In fact, our pricing model is structured to make the majority of our profit from lending—not from memberships. The pricing for our system is orders of magnitude cheaper than other competitors that cost $30K-$50K. We allow our members to join our system for a small fraction of that because we essentially break even on the membership side and invest heavily in support, software, and training, tools, resources, and funding sources, trusting that our members will succeed and bring us fundable deals because that is where the vast majority of our profit comes from.

  Regarding the Name Change from DoHardMoney to The Investor's Edge:
  Yes, we rebranded from our old name. We did this not to hide, but because we've been around for over 20 years and have changed a lot. We feel like our new name better reflects the comprehensive nature of what we offer today. In fact, we still advertise under our old brand name and direct traffic to our new one. That’s hardly the behavior of a company trying to disappear and disassociate with their old identity. We’ve been in business a long time and are proud of our track record and history, even as we continually evolve to serve investors better.

  Looking Ahead:
  Dajah, we know you’ve worked hard. You found a property, submitted it properly, and engaged with the process. That’s no small thing. It means you have the grit and determination that successful investors are made of.

  And while this particular deal didn’t go through, that doesn’t mean the journey is over—or that success is out of reach. Our systems, tools, and support remain available to you. We would truly welcome the opportunity to partner with you to find a new off-market property that with low-competition and high-margin that qualifies for 100% financing... and know we can help you make that happen because that's what we do every day and every month and we see people finding success.

  We remain confident that, with continued partnership, we can achieve something great together. We’re still here, still ready, and still rooting for your success.

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 09/18/24. Company is called ************* Edge. Seen it online, thought it would be a good opportunity since I was interested in doing real estate, turns out it wasnt worth it. On the program, every property that I went to go do research, I looked though thousands of properties, all was already fixed up and sold. I had asked this company to help find my first property to work on and they havent done anything. I had been on Investors Edge for 5 months and havent made not $1 back of what I had paid for. Im frustrated because I spent almost $4000 for no reason and I couldve putted it elsewhere. I would just like my money back and I will not have any regrets for doing this. This company is not worth it at all. And if they wont give my money back, I will just have my attorney involved.

  

  Business Response

  Date: 01/16/2025

  Dear Mr. ****************** you for bringing your concerns to our attention. We take all customer feedback seriously and appreciate the opportunity to address your experience with The Investor's Edge.We understand your frustration with not having completed a deal yet. Real estate investing requires persistence and time, especially when seeking properties that meet our strict funding criteria to protect both our members and our company.

  Our records show that since your enrollment on September 16, 2024, you have been actively using our platform:
  -You've completed three essential training courses
  -Made 56 member area logins and 145 software logins
  -Performed 162 property analyses
  -Generated 11 proof of funds letters
  -Submitted one funding request
  

  We've also provided substantial support through:
  -16 phone calls totaling over 2 hours
  -43 text messages
  -5 emails
  

  While we understand your desire for a refund, our agreement clearly outlines our refund policy and the nature of our services. We do not guarantee specific income or results, as success in real estate investing depends on many factors including market conditions, individual effort, and persistent follow-through. Our role is to provide the tools, training, and potential funding support for qualified deals.We're still committed to your success and would like to work with you to overcome the challenges you're facing. Our records show you've analyzed many properties ,but haven't submitted offers, which is a crucial step in the process.

  We suggest scheduling a strategy call with one of our customer success representatives to:
  -Review your property selection criteria
  -Discuss specific markets where our members are currently finding success
  -Develop an action plan for making offers on potential deals
  

  Please note that our team successfully funds deals for members every month, and we believe you can achieve similar results with continued effort and proper application of our system.If you'd like to schedule this strategy session or discuss your concerns further, please contact our support team at ************************************************ or start a live chat with us in your members area.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a full refund of my initial payment from Investors Edge due to not completing any of my funding requests, lack of transparency in the processes and inability for upper management to address my concerns.I submitted multiple property funding requests, two of which I was told werent within their funding guidelines; I adjusted and was assured I met all necessary requirements, however, the lender **** promptly denied my application without providing an explanation, despite the fact that the property was within the criteria. The same property was bought, renovated and resold on the market for a higher price. Im a licensed real estate agent in ** and a native (I have access to the *** there are homes that are sold off-market and only seen by realtors with a Realist search). Actions of similar nature found in this forum is a pattern and is unprofessional and undermines trust in Investors Edges (formerly DoHard Money) services.Moreover, I was not adequately informed about the high record of miscellaneous fees associated with closing. Under TILA (Truth in Lending Act) which governs lending practices throughout the U.S.A. there is a requirement to disclose any and all associated fees which did not occur until after.Furthermore, after submitting complaints and asking for a refund, I discovered my phone number was set to go straight to voicemail at their company. My council called on a separate line and was instantly directed to someone, which indicates that my number was deliberately set to be blocked from the companys line. Attempts to reach my team were in vain, although this is an initial requirement. Which raises serious concerns about whether or not they actually fund any deal, it seems more like a pyramid scam where you pay in and promises are made a never met. I want my money back or my deal funded.

  

  Business Response

  Date: 11/18/2024

  Im sorry to hear that youve been unable to find a deal that has met the qualifications for receiving funding.  We are consistently funding other clients deals and wed be more than happy to review the elements of a successful flip and what is working for other clients. Any questions about whether or not were funding deals can easily be resolved by doing a search of public records for ************* Edge.  Public records will show that we are clearly the lender, holding mortgages and deeds against multiple properties. This isnt possible unless were actively funding properties.

  Our records indicate that one of the properties you are referring to had limited comparable properties in order to establish an accurate after repair value. Keeping in mind that because our lending programs offer up to 100% Financing, where effectively were taking on the majority of, if not all, of the financial risk we have to thoroughly vet the property. There are risk thresholds that all lending institutions factor in when determining the feasibility of an investment. The fact that someone else bought the property, fixed it up and resold it at a higher value, in and of itself is not sufficient data to demonstrate that its a deal we shouldve funded.

  Regarding the fees associated with closing a loan. Our Advanced Deal Analysis Software is complete and comprehensive in breaking down all expenses associated with funding a deal. Those costs are made available to any client previous to submitting a loan application. As a side note, The Truth In Lending Act youre making reference to is a residential lending law enacted to protect the interest of a borrower getting a residential loan. As our loans are commercial loans designed to allow an investor to rehab and resell the property (not occupy) we do not follow residential lending guidelines. That being said, we do not hide or withhold any of the expenses associated with funding a deal. Including third party fees such as title costs, taxes and insurance.

  Ive reviewed our systems and confirmed that your calls are not being blocked. We stand ready to fulfill. The conclusion of your complaint indicates that you would like your deal funded. We would love to continue to work with you in finding a workable deal that we can fund.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid roughly $6,000 to partner with ************* Edge with the promise that there was a refund if you upload 10 properties in their portal (qualify property details, make offer). I qualified 10+ properties and made offers on each, winning none of them because the offers made were not attractive to the buyer. ************* Edge wants you to make an offer with 15 days Due Dilligence and closing, meaning you can back out of the offer at any time and the seller gets no money. So of course the seller isnt accepting any of these offers. To qualify for the refund, you have to win ten contracts. I even went above and beyond their guidelines and offered 3 says DD, got aggressive and offered more than what the edge system would suggest I offer by $20k and still didnt win any contracts. After you buy and get access to their software, you realize with all their fees, you have to buy properties at <50% of ARV or total cost has to be <65% of arv, which is impossible to find; Im even a realtor and willing to work with wholesalers and I cant find a deal that would work with this company. The promise of a refund if you give it an honest shot turned to unrealistic achievement through their guidance. Ive had 3 points of contract, and everyone there is nice but they say the same find bankruptcies and make offers with 15 days DD but dont understand the market, havent used the system itself, and may not be qualified to guide investors. Id love a refund or a property as Im still willing to try the program if anyone can actually help me reach my goal that was promised to me.

  

  Business Response

  Date: 08/16/2024

  Hey *****,
  Its unfortunate youve chosen to dispute since we had a meeting scheduled to show you how to find off-market properties with sellers who are motivated and wont blink at due diligence or contingencies typically if youre looking at on-market / MLS properties with bidding wars on them, contingencies wont go as far, but our whole system involves finding off-market properties with sellers that dont have problems with due diligence periods.

  We regularly have real estate investors turning properties at 74% of ARV (not 50% of ARV as you claim) and wed love to show you how you can also do this, but you did not attend scheduled call we had with you to explain this. Wed still love to help you, so please reschedule those calls and attend them so we can show you how you can make money in real estate. We would love to work together with you to show you how we can can help you find and fund properties, but you need to be willing to work with us! Please return our phone calls, texts and attend meetings we schedule with you. We will continue to do our best to reach you!

  We will not be issuing a refund. We stand ready to serve and help you find your next real estate deal.

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22119049
  
  I am rejecting this response because: The 74% of ARV that you lead people with includes your fees, meaning the total cost of the home, plus renovation, plus your fees must equal 74%. Total cost must be closer to 65% of ARV in order to work. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frankly furious with my experience with Investors Edge. Fell victim to their deceptive practices, believing their promises of comprehensive support and access to funding, only to be left high and dry after paying a hefty fee of $8k in 2days. Their sales tactics are nothing short of predatory. ****** painted a rosy picture of how their software and services would revolutionize my business funding prospects. Once I handed over my money, their responsiveness plummeted to 0. It seems all they cared about was closing the deal.The software introduction by ****** was a rushed, half-hearted affair. Instead of the promised personalized guidance, I was left to navigate a labyrinth of instructional videos, which barely scratched the surface of how to effectively use their overpriced software. It was clear they had no intention of holding my hand through the process, despite what was promised during the sales pitch.Moreover, their commitment to securing funding for my business was nonexistent. The criteria for eligibility were conveniently glossed over until after the sale was finalized. This lack of transparency is not just deceitful but downright unethical. They prey on inexperienced individuals like myself who are desperate for financial support to realize their business dreams.What infuriates me the most is the blatant disregard for customer satisfaction once payment is made. Its like they flip a switch and suddenly vanish into thin air. Requests for assistance are met with silence, and attempts to clarify the terms of the agreement lead to more frustration and confusion.I am now left feeling deceived, cheated, and utterly taken advantage of. My business aspirations have been severely set back, all because I trusted Investors Edge to deliver on their promises. If youre considering their services, I implore you to proceed with extreme caution. Read every word of their contract, ask every tough question, and be prepared for disappointment if you decide to proceed.

  

  Business Response

  Date: 07/22/2024

  ***************** had signed up with us on July 11th, 2024. We had a full customer onboarding video call with her on July 12th. We had one (1) missed call from this customer on July 13th. Customer drafted this review on Saturday, July 13th, without letting us know of any complaints or giving us any ability to address her concerns, while our offices were closed. We spoke to this customer again on Monday, July 15th, several times. She agreed to retract this review on that same day, Monday, July 15th. It is unfortunate that this review was posted automatically by the BBB system since we have on record, in writing, that the customer wishes to NOT post this review, and not disparage our company on any social media platform or public forum, with a file date of July 15th, 2024. This review was posted in error as this customer has already been FULLY refunded and her complaints have been satisfactorily resolved.

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This broker is a scam if only I had read about them before going into trade with them. ?? they keep telling me to deposit more of my funds.. After I read about them and concluded and decided to reach out to ***************** after I read so many reviews on how She has helped a lot of victims. Well, I am glad ***************** was able to help me recover my money. You can get in touch with HER on their company mail Email: harperjamesplatform @ g mail com

  

  Business Response

  Date: 04/08/2024

  We are not a broker. We dont provide trading services. ***************** has never been a customer of ours. The disputed amount is for $50,000, but the highest package we sell is $8,000. This complaint should not be for our company. This complaint is invalid and should be removed.

• Initial Complaint

  Date:03/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's lack of transparency regarding fund disbursement procedures is concerning. Furthermore, the company unilaterally dictates all necessary repairs without considering my expertise or opinions, and imposes fees for evaluations and appraisals in addition to other charges. Additionally, despite being promised 100% financing at the outset of our business relationship, subsequent research has revealed this claim to be nearly impossible to fulfill.

  

  Business Response

  Date: 03/27/2024

  We consistently discuss disbursement of rehab funds with our clients. Its a key aspect of the overall rehab process. Specifically we hold the necessary funds to complete the rehab project in escrow. Disburse 10% of the total in advance to start the project and then pay the General Contractor directly upon 100% completion of any given line item.

  Actually we dont unilaterally dictate all necessary repairs without considering your expertise or opinion. We absolutely take the borrower's opinion into consideration when establishing a scope of work and the pricing associated with the scope. That being said, we absolutely are committed to ensuring the work is done correctly and there are no cutting corners. Theres rarely a situation where the borrower wants to do more to the property. Its generally situations where the borrower is trying to cut costs and were requiring the work be done without cutting corners.

  Every property has to be evaluated and appraised before we fund the deal. This is standard with any lender. We do have subscription programs that will either waive these fees entirely or heavily discount them. Yes there are hard costs associated with getting a deal vetted before funding.

  We do not promise 100% financing. We offer loan programs where you can qualify for up to 100% Financing. The key point being that we offer UP TO 100% Financing, that does not mean that we guarantee 100% financing on every deal that we fund. We are very clear on this point in our initial discussion with clients. We lend up to 74% of the projected After Repair Value of the property. If the purchase, rehab and closing costs including interest and points fit within that 74% then you will not need to bring any cash to close which is 100% financing. If those combined total exceeds 74% then you will need to bring cash to close.

  We fund several loans a year at 100% financing. Built within our system are tools and resources designed to assist clients find off market properties, market to motivated sellers and be more effective in getting properties under contract at a significant discount. I can assure you that these deals are out there and they are available. Your inability to find a good deal does not mean that others arent getting 100% financing. Wed be happy to continue to work with you and help you find better opportunities, but we have fulfilled on our end and will not be issuing a refund.

  
  

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21455326
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

      I find the assertion 'We absolutely take the borrower's opinion into consideration when establishing a scope of work and the pricing associated with the scope' quite intriguing. It suggests that the company values collaboration, yet my recent experiences hint otherwise. While it's acknowledged that not all repairs are dictated, it's apparent that the company exerts significant influence, albeit allowing trivial choices like paint colors.

   

  What struck me is your mention of the borrower's attempts to cut corners in a personal reply. Additionally, the statement 'Your inability to find a good deal does not mean that others arent getting 100% financing' seems to underscore my perceived inadequacy, reflecting a concerning mindset within the company.

   

  Here's a personal encounter: During a house evaluation, I was advised to replace functioning items such as an HVAC system. Despite validation from a home inspector and contractors, I was told replacement was necessary without a three-year guarantee from an HVAC company. Disagreeing, I was labeled with the derogatory term 'slum lord.' This was my first experience with the company.

   

  Following the evaluation, I received a list of repairs needed to fund my loan. If I'm not to receive a refund or contract cancellation, I must accept being scammed. Moving forward, I'll be better informed and cautious in my dealings.

  

  Business Response

  Date: 04/04/2024

  I apologize that my statement referencing other clients' success in receiving 100% Financing underscores your perceived inadequacy. Its a statement of fact, other clients have received funding where we have funded 100% of the purchase, rehab, closing costs, points and interest. Your initial response implied that because your deal didnt qualify for 100% Financing that the foregone conclusion is that it doesnt happen when in fact it does. Im truly sorry that you feel that other clients' success reflects poorly on you. I want to convey to others who review this situation that your experience is not indicative of others' experience.

  I will reiterate what I explained previously, we absolutely are committed to ensuring the work is done correctly and completely. If an HVAC system while functioning appears to be on the downside of its life, its reasonable to expect some type of assurance and verification that the system is going to continue to operate and that the necessary funds are in place to address this. Its apparent that the point of friction was us expecting a bid for a full rehab of the property and you wanting to minimize the amount of work required in order to have the property fully rehabbed..

  We will not be issuing a refund, but we are willing to cancel your contract with us.

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  If they are willing to cancel with no further charges or payments, that is satisfactory.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like most of these complaints I paid 3k for a membership, the company was called so hard money at the time. I gave them a property to fund and like most of those complaints they found reasons why they couldnt fund it. Another hard money company picked up the project. I circled back a year later and my subscription is expired, im out of 3k, they have changed their name, *** called numerous times and I cant get in touch with anyone. *** texted and called the team I worked with in the past and they have completely ghosted me. I hope we can all get together to file a lawsuit because its a scam. They stall you out until your membership is up. All the stories are literally the same. I will be reaching out to a lawyer to get a refund. Investors edge do hard money is fraudulent

  

  Business Response

  Date: 03/25/2024

  Im sorry to hear that your deal wasnt funded. Each property before being funded goes through a thorough vetting process. As a lender that offers up to 100% Financing where well cover the purchase, the rehab and closing costs including interest payments its important for us to follow a systematic process for weighing and considering all risk factors associated with funding a property.

  To your point, when a deal is not funded by us its because there are reasons related to the condition/location of the property or the borrower that are concerning which results in the deal not being funded. That being said, we are actively funding deals and it doesnt take much research to determine that we are actively funding real estate and have several successful clients. Any implication that we intentionally kill a good deal would be a poorly drawn conclusion.

  Im also sorry to hear that youve had a difficult time contacting us. We are available via phone, chat or email. If youre not connecting with someone immediately via phone I would encourage you to contact us via chat or email. Our customer support email address is ****************************.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Investor's Edge on July 19th, 2023 and was told they provided hard money loans that would allow me to flip homes. After five different properties I tried to get Investor's Edge to finance without success. I even had my real estate agent speak directly to them to ask them why there was a delay in providing financing. Investor's Edge never provided financing and delayed the process over and over. After speaking with an attorney it is clear that Investor's Edge made many fraudulent misrepresentations. I would have never worked with an organization that has not been able to finance any deals. Fortunately I found another business to finance two properties that Investor's Edge could not. They clearly are selling a club not financing.

  

  Business Response

  Date: 12/08/2023

  This member has requested a refund. In our contract we have the link to our renewal agreement. 
  **************************************************   
  In section 0.6 it specifically states “All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.”
  I have attached the signed contract showing that the member ag**** to these terms.
  The member signed the agreement on 7/22/2023.
  

  In addressing this member's complaint, this is what happened.
  We have funded hundreds of deals. Any suggestion or claim that we don’t fund real estate investments is patently false. Our records indicate that ****** brought us two properties that had evaluations ordered. We can see that he used our software to evaluate several other properties; however those properties were never moved forward.
  Your last property was a very unique one, which made establishing an after repair value challenging. The property was an old farmhouse in the middle of a newer subdivision with an acre of land. We tried very hard to get that one to the finish line. We had suggested an appraisal on that one, but by the time it got to that point, the seller would not extend any more,(is what ****** told us)... It’s odd that he would’ve obtained funding if as he had stated the seller would not extend. It was just a matter of numbers and the property being a unicorn. We also never received a fair market bid from a licensed General Contractor which contributed to the delay in the process. The contractor was told that he had a BUDGET and to not go over. Our review of the property and the scope of work suggested a rehab budget higher than the arbitrary budget that you had established. We did not receive a viable bid, there were no good comparable properties in the area in part because the property was very different from surrounding homes. We did everything on our part. There will be no refund.
  

  
  

  Customer Answer

  Date: 12/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 5 real estate professionals I have worked with for years on many deals have told me this company isn't interested in funding deals. They spoke directly to Investor's Edge and they could not get a reasonable answer to why Investor's Edge kept dragging their feet to funding any deals. Each of these licensed real estate professionals told me this company is a scam and is only interested in selling memberships and getting monthly charges. They are totally unrealistic with their software program and make it impossible to get a deal funded thru them.
  
  
  
  Sincerely,
  
  
  
  ****** ****