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Find a Location

Valley Plumbing & Drain Cleaning, Inc. has 1 locations, listed below.

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    Business ProfileforValley Plumbing & Drain Cleaning, Inc.

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/6/2019

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Residential plumbing services.

    Business Details

    Location of This Business
    5698 W Dannon Way Ste 11, West Jordan, UT 84081-5676
    BBB File Opened:
    11/5/2019
    Years in Business:
    13
    Business Started:
    4/7/2011
    Business Incorporated:
    4/7/2011
    Accredited Since:
    11/6/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Valley Plumbing and Drain Cleaning, Inc
    • Valley Plumbing and Drain Cleaning
    Related Businesses
    Business Management
    • Mr. Lawrence Snow
    • Mr. Chad Westover, Marketing Director
    • Mr. Robby Snow, Owner
    Contact Information

    Principal

    • Mr. Lawrence Snow

    Customer Contact

    • Mr. Chad Westover, Marketing Director
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/28/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We had previously done business with Towers Plumbing to replace a garbage disposal and called them again for a new one. They arrived on 09/26/23 in a truck labeled Valley Plumbing. The technician told me Valley purchased Towers 5 years prior. They quoted us a price of $700 which was $400 more than 5 years ago but he indicated there had been a large increase in costs. After installation I was told to make the check payable to Valley Plumbing and the technician would email me an invoice. I received the invoice, headed Tower Plumbing at the top, which only showed an aggregate amount of $705.50. I called Valley/Tower Plumbing and requested an itemized billing, i.e. the cost of the garbage disposal, if there were any other parts and if so the cost, how much was charged for labor, and what the amount of tax was. I was told their invoices only show the aggregate amount. I again requested an itemized invoice. She said she would contact the technician. I have heard nothing. As a consumer I believe it is reasonable, and perhaps required, that I know specifically what I am paying for and what each charge is. I am concerned as to why they refuse to itemize each of their charges.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jon H

    5 stars

    03/16/2024

    Very kind and courteous technicians. Pricing is fair. Standards are high and valley killed it. Thank you

    Local BBB

    BBB Mountain West

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