ComplaintsforNational Benefit Services, LLC
Employee Benefit Plan
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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As of today, 12/04/23 I have asked for a separation of services with a prior balance of $700 and a current balance of $1,691 making a total of $2,391. I never received the form to complete after making the request. When I called back, the rude customer service individual acted as if I had done something wrong to her. This company is a rip-off. When I asked about ending this, the supervisor (Paige) informed me that I couldn't just end it. She informed me that I would have to submit documentation of a major life change to end them taking my money. She said that since this is tax free money, THEY have to make sure it is being used for medical concerns only. When I asked who would be responsible for the issues with the IRS if it is not (me or them) she quickly said "well you." I then replied, "since I would be responsible, let me deal with that and give me my money." I don't know why this company has not been looked at and shut down. She told me that if I went to the store and purchase OTC medicine, I could submit a reimbursement for that. RIDICULOUS! Request a reimbursement of my own money?????Initial Complaint
03/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In January 2022, I opened an FSA account with an annual contribution of $2850, which came out to be $118.75 per pay period. On April 20, 2022, I put in a claim of $2,750 for a surgical procedure. I was laid off on June 17, 2022. On July 15, 2022, my company put the last deposit into my FSA account, at which point I had contributed $1425.00 in total. On July 15th, I had a balance of $4.53 in the FSA account so there was no further action to take. I continued to receive notices from FSA Store for end of year purchases, so as the year end approached, I logged into my account and discovered a balance of $2,022.43. I knew this balance was incorrect because I had only contributed $1425. I then saw that on August 16, 2022, a credit of $2,017.90 from the April surgery was credited to my FSA account. I therefore tried to make a purchase on my account, but the card was declined. That’s when I reached out to NBS customer service and told them my balance was incorrect and that my card was not working. They informed me that my balance was correct, and that my card was deactivated upon my termination date and that I had to submit any claims by July 30, 2022, and therefore my funds were forfeited. As you will see from the correspondence attached, NBS continued to say the balance was correct and there was nothing they could do. I think you will see that based on the timeline and information they gave me there was absolutely no way I could have ever accessed these funds. I was locked out of my account on Dec. 30, 2022, but previously had downloaded the attached file showing my running balance. I think you will see that the correct balance should be $597.43. I am therefore requesting a refund for that amount.Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
National Benefits Services moved my $22,000 HSA account, upon me separating from my employer, with no notice, no ability to access my funds, and the only way I knew about the move was due to me checking my account balance and seeing a $0.00 balance. After calling them, they provided me a set of instructions to access the account that also failed due to me already being registered with NBS. Essentially, it won't let me create a second account, which should be inherent due to the nature of my account moving. There is also no transaction history in my open account for moving funds. How is that not fradulent? Request prompt response and resolution to ticket ****** that was opened with NBS. NBS also needs to changed their internal processes and reach out to their customers before moving their well earned, and saved, money.Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
NBS is 3rd party administrator to my 401K plan. On 8-18-22 I submitted a form for disbursement of funds and my benefits/insurance company immediately signed off and sent to NBS for final signatures and funds. It is now 10-17-22 and I still don’t have a dime! Myself and my benefits/insurance company have contacted them COUNTLESS times now. They can’t get their story straight. Sometimes I “don’t exist in their system”. Sometimes they are “waiting on a final signature”. Sometimes the “email address that my insurance company sent it to is no longer active”. My insurance/benefits company has 3 different numbers for them and they have difficulty getting through to them. The one time that I actually got through to someone the person was so rude right from the get go (and no, I wasn’t rude as one might think, I believe in hearing everyone’s side). The rep literally gave one word answers! I was flabbergasted…I couldn’t hold a conversation because of the responses I was (or actually wasn’t!) getting. So here I am, 60 days later without MY money. About a week and a half ago my benefits company suggested I file the disbursement form again, so I did. Funds should have been received today, the 7th business day and nothing. Here we go again. My insurance company spoke with them again and guess what? They are waiting on a final signature!! My insurance company is going to get their investigative team involved at this point because NBS is not moving forward. Someone needs to hold this company accountable!! I’ll be looking into anything else I might be able to do to get them to stop holding my money hostage. Side note - because of extreme market fluctuations, my account balance is almost $2k less than when I started this process!! I feel robbed. Had they deposited my money in the 5-7 business days that they were supposed to my balance would look a lot different! And I see from other reviews and complaints that they like to argue. Go figure, the only time they aren’t silent!Initial Complaint
04/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 04/05/2022, I used my FSA account Master card to pay the co-pays during a dental visit where I had a root canal. The card is issued by National Benefits Services, LLC (NBS),which administers my employer FSA account. The cost put on the card was $374.00. The card swipe was at a Dental Office would should be sufficient for NBS since dental services are medical in nature. NBS sent me an email the next day stating that they needed documentation from the place of purchase including an Explanation of procedure done, Date of Service, and amount paid. I provided NBS with the dental invoice with all of those things. Again NBS said the documentation I provided was insufficient. I provided another receipt and still the same response. I have now provided 3 receipts one even showing that the card swipe was at a dental office. What did they think I purchased a pound of ground beef! NBS in controlling my hard earned money and stopping me from using it due to their untrained call center and claims reps. One call center person even told me that the Claims Department didn't have a phone!Initial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am so sick and tired of those untrained approvers for FSA claims over at NBS. I submitted a receipt for an eye exam and prescription glasses for my daughter and me. We both received the same service on the same day. I submitted both receipts, and only one was approved. The people over at NBS are terribly untrained and are trying to get people to reveal personal and protected information. For months they gave me a hard time with the receipts Kaiser issues right before the next level recept taht discloses ALL the personal information of the patient. It took my reaching out to the IRS that FINALLY made this company train their people and accept a receipt that states "Visit" to a doctor at a Kaiser facility as an "Office visit". What else would I do there? Take a doctor out to lunch for a whooping $10 copay? And now they give me a hard time about one receipt but accept the other? This company is terrible!
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.