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      Country
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          Find a Location

          Massage Chair Relief has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Massage Chair Relief

              2232 W 5400 S Taylorsville, UT 84129-1744

              BBB Accredited Business
            • Massage Chair Relief

              2248 W 5400 S Taylorsville, UT 84129-1744

              BBB Accredited Business

            Business ProfileforMassage Chair Relief

            Massage Supplies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/8/2006

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Massage Chair Relief is an online and offline retailer of robotic massage chairs.

            Products & Services

            We are an authorized dealer for massage chair brands such as Inada, Human Touch, Osaki, Infinite Therapeutics, Cozzia, Panasonic, Luraco, and Omega.

            Business Details

            This is a multi-location business.

            Find a Location

            Massage Chair Relief has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Massage Chair Relief

                2232 W 5400 S Taylorsville, UT 84129-1744

                BBB Accredited Business
              • Massage Chair Relief

                2248 W 5400 S Taylorsville, UT 84129-1744

                BBB Accredited Business
              BBB File Opened:
              5/1/2005
              Years in Business:
              18
              Business Started:
              5/1/2005
              Business Started Locally:
              5/1/2005
              Accredited Since:
              11/8/2006
              Business Management
              • Dr. Alan Weidner, President
              Contact Information

              Principal

              • Dr. Alan Weidner, President

              Customer Contact

              • Dr. Alan Weidner, President
              Additional Contact Information

              Fax Numbers

              • (801) 996-8241
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2021

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              Purchased on 6/24/21 and 2 months & 26 days later, asked for a return because they have an unconditional return policy of 90 days. However, when I requested a return & pick-up, they changed it to say it's 90 days as long as it's shipped (by them or their courier) back to their UT store within 90 days. This is a bait & switch as they then shipped it to their AZ store (takes longer & costs more) and made me pay for packing materials even though this was a white glove delivery (they take the materials). Plus it's 90 days from when the customer receives the item and that wasn't on 6/24/21, but a week or so later. So, When I asked for a return, there was almost two weeks to get it back to UT, but he put pressure on me to accept his offer of a 15% fee & other fees to mail it to *******. The chair came from the Daiwa headquarters in WA State, about two hours from my house. I made friends with the drivers and they said they could have it back in a week, which is plenty of time to meet the bait & switch policy anyways. But he is trying to make me pay for shipping to AZ as this benefits his company. I & other customers in ******* & AZ are being taken advantage of by this company. They need to have a customary-practice return policy. They say 90 days no questions asked, but it's really 60 days and hope it gets delivered back to Utah - that is not a specific timeframe as they promise. When I contacted Mr. *********************** he said to talk to his attorneys. He is clever & shrewd and a financial danger to the folks in these three States. I am due a full refund and this company needs to clear up its policies in all the States where it is selling these chairs.
              Read More

              Customer Reviews

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