Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  60 Day Credit Repair scammed me of $927. They enrolled me on a $1800 commitment plan and promised “personalized services” to improve your credit. They claim to have a 60 day turnaround time and promise a 100 point credit score increase guaranteed. Non of the criteria was met (not even close) I was paying them for 7 months and they didn’t do anything to improve my credit. When I called to get a refund, the person just said: “sorry it didn’t workout for you.” Complete waste of time and money.

  Business Response

  Date: 07/22/2025

  This customer has been on an absolute terror this morning about our company. This customer did not see good results after the first round of disputes and we tried to exit him from our program, he REFUSED and INSISTED we keep working with him. He did not good good results on the 2nd round and now thinks he should get a full refund. We tried to make the guy happy and this is where it got us. We will not be issuing any type of refund.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  60 day credit repair scam company they don't tell you nothing about how much it's going to cost you they sit there and lie to you and then whenever you get a bill it shows a thousand plus dollars on there which is not right for them to mislead anybody and when you try to cancel you cannot it's hard very hard to cancel it's impossible

  Business Response

  Date: 07/11/2025

  Client is only 30 days into our 90 day warranty. He is up 52 points out of the 100 points he agreed to. If we do not achieve 100 points by 90 days customer will be exited of companies contract and balance. 

• Initial Complaint

  Date:06/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with 60 day credit repair.... To help repair my credit and it turned out they made my position worse. The creditors we disputed.
  Sent accounts to collections and one creditor filing a lawsuit against me. I contacted them several times to cancel and they told me at the last minute they could not. I found out they put a account on my credit report and originally did not know they was going to do that.
  I had to enroll now in a debt consolidation for the legal protection incase I get another summons. I hired them to help repair, not distory my credit I have 3 Collection letters that have not been added but I am sure they will be soon.

  Business Response

  Date: 06/30/2025

  Customer is up 149 points and just had another round of disputes mailed out 21 days ago. If we hurt them so bad why would they want another round done on their behalf? below are transcripts of voicemails following up on 2nd rounds along with results from first rounds. Looking through the notes it looks like some type of financial hardship is the issue. We are willing to work out a resolution on the balance and are open to a proposal. 
  
  ***** ***** — 21 days ago
  
  Transcript
  Hi, *****, this is *** ******. We talked a little while ago. Just wondering when the second round of letters is going to be going out. I want to see more movement on my credit. So if you please get back to me either through email or phone, that would be great. Thanks.
  
  ***** ***** — 14 days ago
  
  Transcript
  Hi, ******, this is *** ******. I am calling in reference to the letters that were supposed to be sent out last week. I have not got any email with any tracking numbers of those letters. You please give me a call back at *********** greatly appreciate it. Thank you. So much and have a wonderful day.
  
  ***** ***** — about 1 month ago
  
  Experian changed from 534 to 584 -UP 50
  Equifax changed from 533 to 600 -UP 67
  TransUnion changed from 539 to 571 -UP 32
  +149 points overall so far
  Accounts Removed:
  1-LVNV FUNDING LLC **************** Open 01/01/2024 $1,620.00 (Experian)
  2-WFBNA CARD **************** Derogatory 05/01/2021 $1,817.00
  TOTAL DEBT REMOVED SO FAR=$3,437.00 (Experian)
  4/24 Inquiries removed
  +2 Hard Inquiries
  Increased Balances:
  TBOM/MILSTNE **************** 10/13/2024 $78-$206/$300
  SYNCB/AMAZON (AU) **************** **************** $382-$547/$1,600
  CB INDIGO **************** 03/12/2024 $286.00
  Other Changes:
  CLIMB ************ Derogatory 03/28/2023 $3,456.00 ($0 balance now)
  DENEFITSLL KMRJHQ12**** 02/01/2025 $1,854.00
  

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: 23535039
  
  
  
  I am rejecting this response because: only reason I left those vm is because I was told they was going to be sent out and never got tracking number.  Lvnv funding is still on my report and the denbenifits is a account your company added to my report. Which I was not aware you was going to do when I originally talked to your company. Only reason I said wanted to see more improvement is because there was only one account removed. And when I called like I said at the last minute I was convinced to do a second round. Against my better judgement.  Because of this program I got a summons to court that was not my fault. When I called lvnv funding the is other day, one that sent me the summons they told me the reason they did that was because of the dispute letter I apparently sent. So now I have to pay 735.00 when if contacted normally I could have made a arrangement. If I knew that before the second round went out I would have never agreed to it.  As for balance increases I had a family emergency that I had to use me credit card for. I still want this account canceled. Because all you have done for me is made me get a summons, all these collection letters I am getting. This has not helped me at all. Just because the collections have not hit my credit yet does not mean they won't.   If your people actually answered there emails I might have been able to cancel things when I wanted but I did not get a response until last minute. And it was a call I am beyond stressed overwhelmed and mentally exhausted, the perons I talk to took advantage of that and convinced me to send out another round.  I would have never done this if I know this would have happened. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 07/01/2025

  The 2nd round of disputes was optional. However the balance owed to us for the first round was not optional was we hit our 100 point warranty in the first round. You can still make payment arrangements when you are served with a judgment. The "summons" is if the debt is not yours you can go and state your case, if it is yours there is no case to state. Circling back to our previous end note, what payment solution are you proposing for the work we did? You agreed to pay $1800 for 100 points in 90 days or less, we fulfilled that promise. You have fallen on hard times, what are you suggesting?

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23535039, and find that this resolution is satisfactory to me. If I can not cancel then can you lower the amount of the monthly payment? They would not allow me to make payment arrangements they wanted the lump sum. Contact me through email if you can lower the monthly cost that would be acceptable. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for the credit repair I was told if they did hit certain criteria within ********************************************************************************* the contract for an entire year. I should not be forced to try to pay to a service that I no longer want as I feel as though it was just an opportunity to get money out of me. I stated that I can not afford it, and the young lady ***** ****** and with authority pretty much stated that I have to remain in the contract and pay it off even if I am not happy with the results that have happened thus far. This is predatory. This will put me further in debit and no one is listening to my request. I called at 60 days and was told I had to wait to the 90 day.

  Business Response

  Date: 05/15/2025

  Client signed 6 contracts and went through a recorded registration. Our sign up process is very transparent. Client received results in full and has to pay for them. I will have the operations manager reach out today to try and find common ground as it is not fair to provide services and not be compensated to ***** was agreed upon at the start but we are willing to try and work it out. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that. my credit score would be increased by 100 points. I was misled the 100 point is aggregate with each credit bureau they did not make it clear that the 100 points was not 100 points for each credit bureau. So 3 credit bureaus went up a little over 30 points and they continued. billing me.. They did not describe this to me clearly, it was not full disclosure.. I've been in business most of my life and what I got from this company. was really deceitful and unprofessional I would never recommend anybody to deal with them. and I'm in the finance business. I ran into some problems. I thought they could help me. They are more of a problem then. I could have ever imagined. I wish I lived in **** because I would love to visit their office and sit with the CEO and have a man to man conversation with him because. they really are not a reputable company.. Again, I would highly recommend anybody that has had any conversations with them to run. There are many companies that do a much better job a much more open and full disclosure.. The 100 points is very misleading because they. allow you to think that it is for all three credit bureaus. 100 points each. If you deal with them good luck. You're better off going to a casino and playing blackjack. Needless to say, I am greatly disappointed and have received zero help from them.

  Business Response

  Date: 04/12/2025

  Below is the summary of accounts removed along with the negatives that were added in the process. We would have hit our warranty but client increased balances on revolving accounts which hindered score increases. We are happy to continue servicing client at no additional expense to what they already owe us. 

   

  ********* ****  2 months ago
  
  90
  Experian changed from 523 to 540, up 17 points
  Equifax changed from 529 to 542, up 13 points
  TransUnion changed from 529 to 593, up 64 points
  Total point increase= 94
  Accounts Removed:
  1-SYNCB/PPC **************** Closed 11/1/2021 $562
  2-SYNCB/CARECR **************** Closed 11/1/2019 $1,610
  TOTAL DEBT REMOVED $2,172.00
  +1 New Inquiry
  Increased Balances:
  JPMCB CARD $6,651 to $7,332 (99% used) $7,400 LIMIT

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company said that they would only charge me $39 for each month.. now I see they are charging me over 1 hundred dollars every month, so not only is that they lied to get me to say ok..but also they said I would be able to cancel within the first 30 days..and now their saying I can't cancel some contract...this company is a scam and cash grab...which needs to be investigated..

  Business Response

  Date: 04/08/2025

  Unfortunately nothing the customer has stated is even slightly true.We have 5 signed contracts and a recorded registration they went through to on board with us to prove those facts. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i signed up all i agreed to was to pay $7 for credit monitoring software. We never spoke about how much it would cost to fix it. They said it would be based on how much they fixed my credit report. They sent me some contract saying i signed it which i never did. I searched my email a million times and never received the link to fill it out. They did nothing to improve my credit anyway. The. They doctored a recording of me when i agreed to keeping the credit monitoring thing open for 3 months. They took my responses and put them on an agreement about me paying a crazy amount of money. Which i would never do. Im on fixed income, because i am a disabled veteran. And in no way could i ever could afford it.

  Business Response

  Date: 04/07/2025

  Client has acknowledged he went through a recorded registration and signed contracts "five of them" to be more specific. He also has paid 60DAY a total of $0. He has been instructed to give us an updated copy of a credit report, if he wants to get that to us and prove that we have done nothing we will release him of any and all obligations to 60DAY. If client refuses this just proves further that we have completed our job and the contract will be enforced in full. 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company 60day credit repair to fix my credit and after 40 days I call the numbers available to call to cancel my subscription and as soon as they answer they play a transfer game to a number that doesnt answer they charged my credit card predatorily I went into the hospital and my credit card balance was at a 0 balence when I got out of the hospital 3 months later they this company had max out my credit card with charges!!! Something needs to to be done

  Business Response

  Date: 03/22/2025

  Below is clients summary. We surpassed our 100 point warranty with flying colors. We are more than happy to continue providing services. 

   

  ****** ***  9 months ago
  
  Below is your 60 day credit update. If you have any questions call ************.
  Experian changed from 533 to 627-UP 94
  Equifax changed from 519 to 598-UP 79
  TransUnion changed from 509 to 580-UP 71
  +244 points overall so far
  Accounts ************************* (Original Creditor: ORTHONEBRASKA CLINICS) 1365**** Derogatory 06/01/2023 $1,331.00
  2-PROF ****** (Original Creditor: NEBRASKA ORTHOPAEDIC HOSPITA) 1365**** Derogatory 06/01/2023 $13,446.00
  3-PROF ****** (Original Creditor: NEBRASKA ORTHOPAEDIC HOSPITA) 1365**** Derogatory 06/01/2023 $1,642.00
  4-LMMINC (Original Creditor: 07 SWIFT TRANSP ************) 7070** Derogatory 07/01/2022 $8,509.00
  5-FSTPROGRESS **************** Derogatory 07/01/2020 $422.00
  6-RADIUSGLOBAL (Original Creditor: 11 *** COMMUNICATIONS) 4620**** Derogatory 09/01/2023 $1,481.00
  7-********* (Original Creditor: FREMONT ER SVCS ********) 15ZC** Derogatory 02/26/2019 $604.00
  TOTAL DEBT REMOVED SO FAR= $25,954.00
  Increased Balances:
  FST PREMIER $303-$342/$300 (30 day)
  JPMCB CARD (AU) $5,139-$5,353/$5,000
  OPENSKY CBNK $215-$371/$380 (30 day)
  CAPITAL ONE $158-$171/$300
  Other changes:
  CAPITAL ONE ******** 02/09/2024 $158/$300 now reporting account
  90 day follow up set for: 07/15/2024

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23100110
  
  I am rejecting this response because: I have been trying to cancel since June every time I call they put me on hold, or they transfer me to number that does not pickup  i have to many health issues right now to be able to deal with this forceful sales tactic. I stand firm on   i don't wish to do business with this company because of their breach of contract  and unethical practices
  
  Sincerely,
  
  ***** Willis  

  Business Response

  Date: 03/28/2025

  Our services were rendered in full. Customer has not paid for services. We financed them to make them more affordable. We did everything we said we would do and then some. Customer needs to pay for services they received. 

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 60 Credit Repair to repair my credit and there was no change within the timeframe given by them. Now they want me to settle for 1500 or face litigation through the court. There was nothing done to my credit file at all.

  Business Response

  Date: 01/21/2025

  Below is the last message from customer before they cut off access to their credit monitoring. We are happy to continue work at no additnal charge but they owe the remainder balance. If they wish to pay in a lump sum we can settle at 50%

   

  60
  Experian changed from 524 to 549-UP 25
  Equifax changed from 532 to 540-UP 8
  TransUnion changed from 532 to 554-UP 22
  +55 points overall so far
  Accounts Removed:3
  1-MIDLAND CRED (Original Creditor: 01 WEBBANK) ********* Derogatory 08/01/2022 $502.00
  2-MIDLANDCRE 31811**** Derogatory 08/01/2022 $502.00
  2-CREDIT COLL (Original Creditor: 06 PROGRESSIVE) ******** Derogatory 03/01/2022 $228.00
  Total Debt Removed= $730.00
  4/26 Inquiries removed
  Other Changes:
  DAVE/EVOLV 26925607 06/01/2023 $88/$75 (now reporting opened before signing up)
  Late Pays:
  DAVE/EVOLV Late 30 Days: 09/01/2023
  90 day follow up set for: 11/21/2023
  Reach out to your credit specialist with any questions!

• Initial Complaint

  Date:01/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company made it sound as if they were going to provide me help with my credit issues, but it only ended up costing me limit of pocket and making me pay for a seperate 3rd party service so they could monitor my credit. After receiving an obnoxious amount of calls from them for help accessing that service i was irritated and felt as though I was having to put more effort in then agreed. Now they are trying to say I owe them almost two grand! We spoke on the phone two times!!!!!! They never disputed a SINGLE debt for me, literally never did ANYTHING except for add more onto my total debt. It's pathetic! How do u get off trying to collect such a large amount on people who are already in financial strain!?!?! There was never any work done so why the heck am I responsible to pay you for anything?!?!?

  Business Response

  Date: 01/18/2025

  All the client has to do is let us back into her **** account like she agreed to via contract and recorded registration. If we did not hit the warranty and no voids happened from her own actions we will happily exit her full contract balance. 

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22828079
  
  I am rejecting this response because:

  I do not wish to move forward with your company. The incessant calls and demeaning emails that begin with statements such as "we are appalled at your lack of financial responsibility" and "we are dismayed by your blatant and willful disregard for your financial obligation". You will not gas light me into feeling obligated to pay $1600, just because your pushy sales team was able to pressure me into entering into an agreement, doesn't mean you DESERVE $1600. And I don't DESERVE to be bullied into doing business with a company that I feel is engaging in shady business tactics. You aren't going to force me to continue with the "plan", I don't trust you people and I refuse to continue dealing with you.   Send me a copy of my original "agreement", seems I never recieved a copy. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/21/2025

  We have already offered to meet more than in the middle. Give us access and if there are no voids we will happily exit. The fact she is unwilling to do so proves that we clearly provided value and she refuses to show the work because she does not want to pay for what was done. If nothing was done show us. All contracts and recorded registration will be emailed over.