Business ProfileforMaster Muffler Shops, Inc.

I took my car in to have the front struts replaced. While waiting I mentioned to the person running the desk (***) about the need to have my center caps installed correctly so the wouldn't come off. Within a month of service I lost the right front center cap. I called to see what they were going to do in replacing my center cap. After talking with ******, they don't want to replace the missing center cap. I told them I had been driving for several years without any problems with center caps coming off and after they worked on my car I lost one of the center caps within a month after they had to remove and reinstall them. I also told them the only place to get a replacement cap was through a dealer. I feel as if I have done everything I could to make sure the caps were installed correctly so this wouldn't happen. Since it did happen they are responsible for replacing the missing cap they should not have any qualms about replacing it. This job was supposedly going to take 3.5 - 4 hours to complete and it was done within 3 hours. Customers should not have to pay the consequences for their employees actions. This is not the first time I've had concerns after they have performed work on my car.