Reviews

This profile includes reviews for Zyia Active's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zyia Active has 2 locations, listed below.

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  Zyia Active

  294 W Life Science Way Ste 300 Draper, UT 84020-1928

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  Zyia Active

  9442 S 670 W Sandy, UT 84070-6610

Review Details

• Review fromNj R

  Date: 07/19/2025

  1 star
  If there was a possibility to leave negative stars, that would be my preference. I purchased an overpriced pair of shorts to support someone who I knew. I paid $13 in shipping to receive them and then another $22 in shipping to exchange them. Absolutely ridiculous. Their shipping policies are terrible and the products arent even that good.

  Zyia Active

  Date: 07/22/2025

  Hello,Thank you for reaching out. Were sorry to hear that youre not fully satisfied with your item. Wed be happy to look into your order for further review, but well need a bit more information to get ********** the meantime, you can view our full return and exchange policy on our website.Please reply with your order number and any specific details or concerns you may have so we can assist you further.

• Review fromKatja S

  Date: 01/13/2024

  1 star
  unfortunately the leggings does not fit and I wanna return. 5 days and 5 emails and an account on their website because I was told to do so later, still no instruction how to return. Burn my time, please!

  Zyia Active

  Date: 01/15/2024

  Hi *****. It looks like an agent replied to your email with return instructions within about 24 hours. We apologize if you did not see it. Another agent will reach out to you again with more details.

• Review fromPam M

  Date: 09/27/2023

  1 star
  Awful customer service. Zyia acts like they back up their products but they really don't expect them to last over a year. I reached out about the zipper falling off my $90 joggers and instead of offering to fix them or replace them, they offered me a $10 gift card to spend more money with their company... No, thanks.

  Zyia Active

  Date: 09/28/2023

  Hi ******,We are very sorry that you are not satisfied with your response from our customer support team. Our replacement warranty is good for one year. It appears that your item was purchased on 12/17/2021, so it would be outside of the warranty window. Please accept our apology.

• Review fromPam S

  Date: 05/25/2023

  2 stars
  Ordered a pair of joggers, super comfy, but had rips after two months and **** wouldnt cover it under warranty. For the price you would expect them to last longer

• Review fromJackie R

  Date: 04/23/2023

  1 star
  I agree with most of the reviews, products run extremely small, if you do a return you have to pay shipping even if you do an exchange!The second shirt I bought XXXL fits but not how I would like it to.Not sending back its not worth the effort or time!!Will not purchase from this company again

  Zyia Active

  Date: 04/28/2023

  Hi ******,We are very sorry that you are not satisfied with the sizing of the item that you purchased. We do offer product reviews on our website to assist with sizing selections. We typically do not pay for return shipping on items unless there is an error on our end with your order. If you are exchanging your item, we do not recharge shipping of the new item. Please let our customer support team know if you need further assistance.

  Zyia Active

  Date: 04/28/2023

  Hi ******,We are very sorry that you are not satisfied with the sizing of the item that you purchased. We do offer product reviews on our website to assist with sizing selections. We typically do not pay for return shipping on items unless there is an error on our end with your order. If you are exchanging your item, we do not recharge shipping of the new item. Please let our customer support team know if you need further assistance.

• Review fromLaura G

  Date: 03/30/2023

  1 star
  Charged a restocking fee for their product that doesn't fit per their sizing chart and representatives guidance. Tried several products per their "trained" representatives. RIDICULOUSNESS!! I should have known there would be a catch because it is MLM platform.

  Zyia Active

  Date: 03/31/2023

  Hi *****,We do apologize for your frustration. We do charge a restocking fee of $2 per item on returns. If you are exchanging those items for another item, you will not be charged a restock fee.

• Review fromMi P

  Date: 03/28/2023

  1 star
  DO NOT BUY FROM THIS COMPANY ***************** worst customer service ever, looks for ways to get out of taking any responsibility for defective items, s***** quality and material that is extremely over priced. Sizing is all over the place, everything is either too big, or way too small. Doesnt hold up wearing every day, cant imagine how you could work out in it! Customer Service is the worst! Customer has to pay for all returns and exchanges and restocking fees, might as well keep the item and give away, because by the time you pay for return and restocking youve paid for the item and then some. This stuff is over priced junk! Dont buy! Save yourself the headache! I purchased a lot of stuff from them and spent thousands, then stuff had holes, unraveled, boyfriend hoodies all bleed and Ive washed 10+ times, ruining other shirts, pants, jackets, belts they refuse to admit its a quality issue on their part and insists that I must be washing wrong. Every time I have an issue they ask how the damage occurred, what I was doing and how it was washed and dried! Obviously they have no confidence in their product and know its s***** quality that they are getting rich off of! DO NOT BUY FROM THEM

  Zyia Active

  Date: 03/30/2023

  Hi *******, We do apologize for the issues that you have experienced. We do strive to work with our customers as much as possible to offer the best customer support and experience. We also have a 30 day return policy for new and unworn items, as well as a one year Blue Moon Policy for items that fall within our policy for manufacturing defects.

• Review fromKayla C

  Date: 02/05/2023

  1 star
  Normally I am a size L but I bought an XL bikini top since I knew this was an “active wear” company and assumed it would run small. Well I was right and then some. The top didn’t even cover the parts a bikini stop is supposed to cover. It doesn’t seem like this line appeals to the curvier clientele which really sucks. I received the package around holiday time and didn’t have a chance to try it on with all the events we had going on. I tried it on first week of Feb and reached out to the rep that I purchased from on a Facebook party. She made it VERY clear that I was out of the 30 day return/exchange policy. I asked if I had any options and she basically said no because I was “WAY” over (her words not mine). She wasn’t helpful at all and now I’m stuck with a bikini top that I can’t wear or use. Frustrating all around. Usually I understand the refund/return has a limit but I’m not even able to exchange or get store credit. So I’m out the money & down a bikini top. Would not recommend.

  Zyia Active

  Date: 02/06/2023

  Hi Kayla,
  
  We apologize for this issue. Our return/exchange policy is 30 days typically but we do make exceptions depending on the situation. If you could provide us with your order number, we would be happy to have someone reach out to you in regards to an exchange.

• Review fromTammy G

  Date: 02/01/2023

  1 star
  I purchased a boyfriend hoodie and LOVED IT. So much so that 2yrs later I purchased another one. I didn’t realize that the dye in this shirt turned my skin purple and I thought I was having circulatory problems … actually went to emergency! Before I realized it was the hoodie I ruined a 700 thread count set of white sheets and my brand new white Apple Watch band is stained. I washed the hoodie THREE TIMES as per the washing instructions using the “hand wash” feature on my washing machine. My rep was great and wrote to them and they’ve come back to say I did not follow the washing instructions because I used my machine. I’ve since sent a photo of my “hand wash” feature on my machine. Waste of almost a hundred bucks on a hoodie that is useless and I’m out a $150 set of sheets and a watch band. I was shocked at their response!

  Zyia Active

  Date: 02/03/2023

  Hi *****,We are very sorry for this issue. We have been in contact with your representative in regards to a solution that will work best for you. Thank you.

• Review fromKelly F

  Date: 01/21/2023

  1 star
  Do not buy from this company. They will do everything they can to take your money and then hide behind "company policy" when you are shipped a clearly defective item. Ordered two pair leggings, same size, directly from website...not a representative. You can clearly see in the picture that these two are NOT the same size and one is 3 inches smaller at the waist than the other. **************** was zero help! And basically told me they can't help me and go back to my rep. I DID NOT order through a rep and explained this with every email. After 10 emails, the rep basically said there is nothing she can do for me.....love the guarantee they promise on their website..what a joke.

  Zyia Active

  Date: 01/23/2023

  Hi *****,We are very sorry for the misunderstanding with the agent that was helping you. You should have already received communication from us in regards to your issue.

  Zyia Active

  Date: 01/23/2023

  Hi *****,We are very sorry for the misunderstanding with the agent that was helping you. You should have already received communication from us in regards to your issue.