ComplaintsforLifeVantage Corporation

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered from this company a Collagen product understanding that it was to be applied to the skin.It has to be drank and I could not take the taste.Never thought it had to be swallowed by the ad that was presented. Actually, watched again and never mentioned this.Never answered emails.

  Business response

  08/22/2023

  I am having difficulty uploading the video located at the LifeVantage store, Liquid Collagen product:  ***********************************************************************************; Please advise if you cannot find/open this video.  It can be found by going to LifeVantage.com, clicking on the store, then liquid collagen, then view the video located on the liquid collagen page.   

  Customer response

  08/22/2023

   
  Complaint: 20456419
  
  I am rejecting this response because:  I don't comprehend the response.  It wants me watch a video.  What does that have to do with the ******** ad I bought from that did not have a video?  I have filed a complaint with PayPal and my credit card company both.  ************ had also entered into a continuing payment plan which I know I didn't agree to.

  
  Sincerely,
  
  *****************

  Business response

  08/25/2023

  I have been informed that our customer service department reached out to this customer and the matter is settled.  Please confirm.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is for order ********, auto-ordered on 6/20/2023. Member number is #*******. Problem is that a $30 of the $70 reward was applied to the order. Called customer service and two things were to occur. One, a ticket placed to the IT department to correct the error. Second, a $30 of the reward was to be placed on the order, like it should have. In addition, a product was shipped for the inconvenience. However, in calling their customer service, the product shipped WAS in Lieu of the $30 credit that should have been applied. This is not was understood on the call. The ticket to their IT department was to FIX the problem and APPLY my $30 reward, not just to FIX the IT problem. I want the $30 of the $70 reward to be refunded to my credit card.

  Business response

  07/20/2023

  Per our policy, we can’t issue a refund on a credit. Therefore, we sent free products and with additional credits:

  Due to the error, we gave Mr. **** 30 more credits on his account and sent a Tri Synergizer pack(1 NRF2,1 NRF1, and 1 NAD) valued at $167 for a combined value of $197.  

  
   

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Life Vantage has been sending me Protandim 30 count monthly for the past 15 years. My price was $32.49 on my CAP1 ***** The month I saw the charge was for $67.28.. Upon checking back on my **** statement, this change started on March 27, 2023. I called to check why today (******* at 2PM) and she informed me that the Management had decided to cancel the legacy pricing program for long-time individual customers.I asked to cancel all orders and to speak to a supervisor.. ******* says one supervisor will call me back. BTW; FYI the same product is available on Amazon for $54.00.

  Business response

  06/02/2023

  As ***** explained in the complaint, management decided to stop a legacy program that has offered a very limited number of early customers the lowest price available on our original and flag ship product Protandim Nrf2.  These customers have paid less than anyone else for this product for more than a decade.  Unfortunately, It has become necessary to stop this legacy opportunity.  At this time, and at the customer's request, ***********************, one of our best supervisors in customer services, has reached out and left a message for *****. We trust that he will return the call and clear up any misunderstanding that there might be at this time.  

  Thank you for the opportunity to address this issue.  

   

  *************************

  VP of Compliance and Assistant General Counsel

  Customer response

  06/05/2023

   
  Complaint: 20121070
  
  I am rejecting this response because:the phone number left was not a direct line but went to the general number with all of the ** nonsense. If they want to make an offer they should email me
  
  Sincerely,
  
  *****************

  *****************

  Business response

  06/07/2023

  As the **** of Compliance at LifeVantage, I had an opportunity to talk ***, extend an apology for not notifying him of the termination of the Legacy program after a decade.  I discussed current pricing which did not interest *****************  He has my number if there are further questions.  We wish him the best and appreciate his business for the decade he was with us.  

• Initial Complaint

  12/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  First order was in October 2022 I became violently ill from it. My body didn't tolerate it. My self and the friend that got me involved had both contacted Customer service via phone and email. Thinking everything was canceled. Now a 3rd shipment will arrive today! Spoke with Vanessa @ LifeVantage this morning. She canceled my subscription and informed me that I can send the last 2 unopened boxes back. Gave me return codes to write on the Box. Will take 30 days after they receive returned products. I have very faith in this Company. Note to self and others Steer clear of MultiLevel marketing companies..

  Business response

  12/16/2022

  Hello,
  
  So sorry about the delay. We listen to the call, and it should have been set up as an adverse reaction.
  We filled out the adverse reaction form, refunded the monies paid, and called the customer back and let her know she would be refunded.
  
  Thanks,

  Eric M*******

  V.P. of Compliance 

  Customer response

  12/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  Customer service agent Vanessa instructed me to send the last 2 UNOPENED shipments back with

  RMA  #******** & RMA #******** VIA USPS

  TOOK THEM TO THE POST OFFICE DECEMBER 16,2022 YESTERDAY  

  THE CLERK INFORMED ME THAT WAS NOT THE WAY IT COULD BE SENT. I NEEDED A RETURN LABEL FROM LIFE ADVANTAGE TO SEND THEM BACK ..OR I WOULDHAVE TO PAY FOR THE SHIPPING COST.  I PAID 20.95 TO SHIP EACH BOX BACK TOTAL COST 41.90 THEY ARE TO ARRIVE MONDAY DECEMBER 19,2022

  I HAVE RECEIVED NO REFUND..

  THE RESPONSE FROM LIFE ADVANTAGE IS UNTRUE.

  I WILL ASK AGAIN FOR A FULL REFUND INCLUDING MY SHIPPING COST

  CLEARLY, READING OTHER CUSTOMER COMPLAINTS THAT ARE SIMILAR TO MINE PROVES WHAT TYPE OF BUSINESS LIFE ADVANTAGE IS.A MULTI-LEVEL MARKETING SCAM

  
  Sincerely,
  ******* **** ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩