ComplaintsforRANLife, Inc.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We obtained mortgages on our primary residence through Ran Life Mortgage several times starting in 2013. They were easy to work with and we were satisfied with their service. Around the beginning of last year, however, we realized that the company had fumbled the credit reporting of our latest refinance loan. It was somehow not correctly reported, and my credit report and score did not reflect our years of on-time payments to this company. This artificially low credit rating has hurt our ability to obtain financing for several purchases, from before we even knew what was going on. We had had no late or missed payments during our time with the company, but my credit score kept dropping regularly, even as we paid off all other revolving debt as agreed. I contacted the company for help, and asked them to figure out what was wrong and correct the reporting on the three major credit reporting bureaus. They did nothing. To this date they have done nothing to fix this situation. My credit is significantly artificially low, and I have heard nothing from them. To this date my credit reports do not correctly represent my uninterrupted, stellar payment history with this company, and my credit score is now more than 100 points below where it should be with no other reason than RanLife's mistake. Incorrectly reporting financial information to the credit bureaus, and failing to correct it in a timely manner, is lazy and irresponsible at the very least. It needs to be corrected immediately.

  

  Business response

  06/14/2022

  Re: ID# ********
  
  RanLife is in receipt of the complaint which states that RanLife has negatively reported his credit erroneously, resulting in a decrease in his credit score.
  Upon receipt of the complaint, our subservicer conducted a thorough review of the loan file and determined that the loan was originated on June 14, 2019 by RanLife, Inc. with a first payment due of August 1, 2019. The first payment was made on August 6, 2019 and all subsequent payments were also received on time. The loan was paid in full on August 31, 2021.
  RanLife has not reported this loan delinquent to the credit bureaus at any time. If the Borrower possesses information that shows negative reporting, he may send it to RanLife for additional research, using the below address:
  

  RanLife
  Attention: Cash Department
  *** ***** ***** ******
  Suite 100
  Meriden, CT 06450  
  

  If you have any questions or need further information regarding this complaint, please contact the RanLife Customer Care Center at ###-###-#### from 8 am to 9 pm ET, Monday through Friday, and Saturday 8 am to 12 pm ET, excluding major holidays, or by email at [email protected].
  
  Sincerely,
  
  RanLife Complaint Management Team
  

  
  

  Customer response

  06/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: though Ranlife may not have reported any delinquency of payment on the loan account, evidence shows that the loan payments were not reported correctly and therefore adversely affected my credit rating. I still expect Ranlife to contact me and resolve the matter. Prior to this loan, which Ranlife reports was always paid on time, my credit rating was high. I still say Ranlife made errors in reporting to the credit agencies which caused my credit score to drop dramatically, therefore affecting my ability to successfully apply for other loans or refinance my current mortgage.
  
  Sincerely,
  ******* *******
  

  

  Business response

  06/22/2022

  RanLife is in receipt of the complaint filed by Mr. ******* ******* (the Borrower) with the Better Business Bureau. Mr. *******'s complaint states that RanLife has negatively reported his credit erroneously, resulting in a decrease in his credit score and that, while RanLife has previously advised that there has been no negative reporting, he believes RanLife is at fault.

  
  Upon receipt of the complaint, we conducted a thorough review of the loan file and determined that the loan was originated on June 14, 2019 by RanLife, Inc. with a first payment due of August 1, 2019. The first payment was made on August 6, 2019 and all subsequent payments were also received on time. The loan was paid in full on August 31, 2021.

  
  Mr. ******* has previously been advised that he may send proof of any negative reporting by RanLife to us to research. To date, RanLife has not received anything from the Borrower, showing that RanLife has reported negatively, as described above. The Borrower may use the below information to provide proof, if he desires. However, at this time, the above information and previous answer to Mr. *******’s complaint remains unchanged.

  
  RanLife has not reported this loan delinquent to the credit bureaus at any time. If the Borrower possesses information that shows negative reporting, he may send it to RanLife for additional research, using the below address:

  
  RanLife
  Attention: Cash Department
  *** ***** ***** ******
  Suite 100
  Meriden, CT 06450  

  
  If you have any questions or need further information regarding this complaint, please contact the RanLife Customer Care Center at ###-###-#### from 8 am to 9 pm ET, Monday through Friday, and Saturday 8 am to 12 pm ET, excluding major holidays, or by email at [email protected].

• Initial Complaint

  01/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried to call this company several times about mail I am getting for, I am assuming, a customer of theirs. I have gotten no answers to the calls. I sent a message through contact on website. I am waiting on a return contact. This is about multiple mailings I have gotten and that I do not have a return to sender address for any of these. So I had to look up Ranlife **** To contact them and inform them that a ******* D ************************* does not live at my address. So that if any actions are decided to be taken against this *************************, they will not be going to the wrong address. This last mailing was a final notice from what I could see in the Envelope's window before putting the mail back into the mail box for the carrier to return to the carrier office as there is no return address, as stated above. I figured if this was a final notice, that Ranlife should at least be informed that they won't find ************** at the address they have on record for him. It is possible he lived here over 3 years ago, before I bought the property. He doesn't live here now, and I'd like to make sure that Ranlife *** knows he doesn't live here. The mail comes from the Home Warranty Direct Home Warranty Dept.I do not mind if the Company contacts me, since I was unable to contact anyone by calling any of the numbers for the closest office that is in ****.

  

  Business response

  02/08/2022

  We apologize for the frustration this has caused you. We do not lend on properties in ********, we dont have a customer in our system by the name of ******* D ************************* & we dont have a Home Warranty Direct Home ************** as you mentioned in your complaint that the mail is coming from. Unfortunately a lot of companies use deceptive advertising and it sounds like that is the case in this situation as the mail you are receiving did not come from RANLife, Inc. despite appearing that it did.

   

  ***********************
  AVP of Licensing
  ***********************
  ************
  *********************************
  www.ranlife.com
  NMLS Licensed ************************************************************** is a private, HUD approved, mortgage lender. All products are subject to credit and property approval. Program guidelines are subject to change without notice. Other restrictions and limitations apply. NMLS #****.
  This e-mail message, including any attachments, contains information from RanLife, Inc.that may be confidential or protected by the work product doctrine, and which is covered by the ********** Communications Privacy Act, 11 U.S.C. Sections 2510-2521. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this message, and of any attachments, is prohibited. If you have received this communication in error,please notify us immediately by return e-mail and purge the original message.Thank you.

• Initial Complaint

  05/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am being charged twice for a payment I made in 2020. Last year there was an error, where one of my mortgage payments had gone into my escrow balance instead of making the mortgage payment. This was corrected last August and the payment was then correctly applied to my mortgage payment. However this year after noticing that my mortgage payments went up I contacted Ranlife and they advised that due to a withdrawal from my escrow account last August they added it back to my Escrow balance this year. However this was again found to be an error. I have been working with them for 2 months now and no progress has been made and I am only advised that they are waiting for a response. I have spoken with multiple supervisors who are unable to resolve the situation and upon asking to speak with the next level supervisors/manager and have on multiple occasions been advised that I would receive a call back However I have yet to receive a call back/resolution due to this issue.

  

  Business response

  06/03/2021

  RanLife is in receipt of the complaint filed by Mr. ***** *** (the Borrower) with the Better Business Bureau. Mr. ***’s complaint states that RanLife charged him twice for a payment made in 2020 and that the amount was also withdrawn from his escrow account in error. Upon receipt of the complaint, RanLife conducted a thorough review of the loan file and determined that the loan was scheduled to transfer from RanLife’s prior servicing office in February 2020. Prior to the transfer, the Borrower made his February 2020 payment to RanLife’s prior servicing office on January 24, 2020. The loan transferred as scheduled, due for the March 1, 2020 payment.

  
  After the transfer was completed, the February payment was subsequently returned for non-sufficient funds (NSF). The prior servicing office requested that the current office send a payment back to them, as the payment had been returned, and in August 2020, the prior servicing office requested repayment of the funds returned as NSF in February. The current servicing office reversed the most recently made payment, and on August 26, 2020, sent $741.35 back to the prior RanLife office. In order to bring the loan current, RanLife removed the same payment amount of $741.35 from the Borrower’s escrow account and applied the funds as a payment, also on August 26, 2020. The Borrower had previously sent RanLife’s prior servicing office the funds to cover the returned payment; therefore, the funds were returned and applied to the Borrower’s escrow account on May 24, 2021. An escrow analysis was completed on May 24, in order to reflect the correct escrow account balance.

  
  At RanLife, we strive to exceed our customer’s expectations with every interaction. RanLife fell short of this goal and sincerely apologizes for the confusion and delay in the payment posting on this account.
  

  If you have any questions or need further information regarding this complaint, please contact the RanLife Customer Care Center at ###-###-#### from 8 am to 9 pm ET, Monday through Friday, and Saturday 8 am to 12 pm ET, excluding major holidays, or by email at [email protected].
  
  Sincerely,
  
  RanLife Complaint Management Team
  
  Tell us why here...

  Customer response

  06/03/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

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