ComplaintsforThe Falls at Hunter Pointe

• Initial Complaint

  11/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Good morning, my name is ***** *******, and we rented an apartment at ***** ***** ******* **** in Sandy Utah, with The Falls at Hunters Pointe Apartments, Avenue 5 is the management company. On September 15th, my partner *** ****** went to the office to verbally give notice that we would not be renewing for another year. The lease ended mid-November and we received a Renewal Notice on our door on September 13. *** spoke with a leasing agent in the front office by the name of Brandy. *** told Brandy he would not be renewing, and Brandy wrote this information on a yellow sticky note. *** asked Brandy if he needed to fill anything out or do paperwork, to which she replied “no”. So he left. On November 10th I received a final accounting statement with our move out charges. There is a charge for one months rent, $1391 under Insufficient Notice Penalty. I contacted the office to dispute this because a notice was given to the office, the manager, Jesse, told me that there was never notice given and they required 60 day notice otherwise it is outlined in the lease that there is a one months penalty. After speaking with Jesse, I asked *** to return to the office to speak with her in person. With Brandy in the room he told Jesse he had given notice, to which Brandy admitted that she DID in fact write it on a sticky note but it was not entered into the system. Even though this employee admitted to negligence, we are still being told this charge stands. I have been working in property management for 12 years, and I have spoken with Jesse in length about how this charge should not be something we are paying due to the employees negligence. I have requested to speak with upper management, have called the corporate office in Seattle and have not received any contact. I rightfully want to dispute this charge and feel that because an employee was not doing her job correctly, we should not have to be charged this balance. Can you please point me in the right way?

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