ComplaintsforTim Dahle Infiniti

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So I purchased a used Jeep Cherokee Trailhawk from Tim Dahle just under a year ago. I've had it in their shop a number of times with different warning lights going on and off. They would say it is fixed and a few weeks later that particular light would come on again. Most recently it has been the "service airbag system" light would come on intermittently. TD decided they couldn't fix it and sent me to LHM Jeep. This is the side curtain airbag that LHM pulled out of it. It had deployed prior to my purchase and someone (maybe them) cut the deployed airbag and zip tied the remnants and tucked them back in. This is criminal according to Utah statute. I tried to get someone to speak with me about this but no one will call me back. I'm just beside myself!!

• Initial Complaint

  12/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of the transaction: July 15, 2023 Amount Paid: $8,299.99 I reluctantly purchased a 2016 Hyundai Elantra under persistent pressure. The salesman promised that the vehicle would be a reliable choice and it would give me no issues. He also assured me that the vehicle had never been in any accidents and had a clean title. Which I later found out was a lie, since the car had been in an accident. Regrettably, within two hours and six miles of driving, the engine light illuminated, and the car struggled to accelerate. I returned the vehicle to the dealership the salesman was off that day, so the sales floor manager assisted me with the issue. He ran a diagnostics test and right away seemed aware of the car's engine issues, claiming it was a recall covered by Hyundai. He reassured me that they would make things right and the car would be a very reliable car since it was going to have a new engine. The car was returned to me a week later. I again had the car for a day and the check engine light turned back on. The car was returned to me a total of 2 times before it was indefinitely left at Murdock Hyundai of Murray. I was told that first the technician was waiting on a recall approval that was not approved and later a "goodwill" claim that was also denied. I would not have gotten this information if it had not been for my constant calling and driving over to Murdock Hyundai of Murray. It is now being kept until Tim Dahle approves an engine replacement. It has been six months since I purchased this vehicle, and the last communication I had with Tim Dahle Infinity was to inform them that I was told they would need to approve a new engine for the vehicle. I asked what they would do in my situation and they suggested that I put pressure in the General Manager over at Murdock Hyundai of Murray for misleading me and them into thinking this was a covered fix. At this point I no longer feel safe with a repaired vehicle. I have lost faith in both dealerships.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2022 dodge charger GT from this car dealership. I was negotiate the price, that’s when Lukas went and got a copy of Kelley blue book to show me they could not drop the price of the vehicle, Because of the equipment / features that was on the vehicle. The next day I was looking at the equipment and realized there are several things that are not on the vehicle, that they told me was on the vehicle. These are the Items that are not on the vehicle - Blindspot alert, ventilated seats, GPS and low tire pressure warnings, these are to name a few. I’m not sure what else is not on the vehicle because they did not walk me through these features. Now I know why they did not walk me the equipment / features because it is not on the vehicle. When I reached out to them and ask them to fix this, they pretty much told me we are done here. Juan told me I had a credit score in the 600s. He told me the exact credit score that I had. I work in a business that we are not allowed to tell the customer what the credit score is. I received a letter from Wells Fargo where I financed my car they sent me a letter showing my credit score in the 700s. Juan said they had to give me a high interest rate, because of my credit score. I have reached out to Wells Fargo and ask them to look into this. Because I should have a very good interest rate with my credit score is in the 700s. They told me that I had to purchase a theft protection warranty, and it was non-negotiable. On the theft protection warranty it says this purchase of a theft protection product is optional and is not required to finance lease or purchase of a motor vehicle. When I talk to them about this, they told me that they charge everyone this and it’s non-negotiable. I believe that this is wrong. I should have the option whether or not I want to purchase this. They also charged for under coating that is not on the vehicle. I canceled my extended warranty with them, and still have not heard from them.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My name is ******* ****. I bought a Chrysler 200 S 2015 from Tim Dahle Infiniti on the 10th of June, 2023. I had a down payment of $3000 and financed about $11k. I was there with my Uncle and cousin. Before I bought the car, I had two requests. To check out the car thoroughly so that any visible repairs that need to be carried out now should be. The second was that I wanted it registered in Idaho. I am a Brigham Young University Idaho student. The sales people, Lukas and Scott assured me on many occasions that my requests were easy enough for them to carry out. They even convinced me that their in-house service personnel would do a better job of thoroughly inspecting the vehicle than anybody else I might bring. I acquiesced and they told me to come back a day after I signed the deal to ensure they could carry out all the requests I had made. After a short while, I noticed several issues. I brought it back to the dealership and was quoted 4000$ to fix problems that were existing in the car before I bought it. I paid $250 just for the same service personnel to assess it. When I asked why these problems weren’t communicated to me earlier, Lukas said the service team did not have a record of any thorough investigation of the car. He said they only did a visual inspection. I have now spent close to $2000 trying to fix a car I just bought and the car has been in a shop far longer than I have driven it. I was told by the woman in charge of registration that registering in Idaho had some complications. This was not what Scott or Lukas had said. They had in fact promised that it would be easy and they requested for my current Idaho plates several times through text. I have been lied to, treated like I wasn’t human, I have had the dealership employees hung up on me and even shout at me to stop calling them for answers, and I have been severely cheated. I needed a car for an important internship and for a big part of it, I have not been able to use the car.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The Utah Motor Vehicle Enforcement Division website states: "When the price of an automobile is quoted, it has to be clearly identified and the price must include everything the customer has to pay, except for sales tax, title and registration fees." Tim Dahle Infinity required as a condition of sale the unadvertised and not optional charge of $700 for "shop fees". This effectively was charging me for work that was done prior to me purchasing the vehicle when this dealer cost should have been included in the price of the vehicle which would be visible up front to the purchaser. as opposed to the current business practice of adding it in to a list of fees disclosed during arrangement of financing. I disputed the fee multiple fees and was finally told if I didn't like the deal offered I could leave. We needed a car and wanted this particular car, but Tim Dahle would not honor the price offered on both KSL Classifieds as well as the Tim Dahle Infiniti website.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My Car, a 2008 Infiniti FX 35 is under the Takata airbag recall. I get reminders that it must be replaced weekly and calls also. I live 4 hours from Tim Dahle but my son was using my car and he is closer. I called to schedule my 'fast and easy' recall service and was given an appt in a few days. Then they proceeded to tell me that we had to bring the car in and they would inspect the car. If the airbag needed to be replaced, they would order the parts and schedule a time to bring it back for the repair. No one could give me the time frame that it would take to get the parts in...and being that the car will be back in my possession 4 hours away in just a few weeks...this was not only asinine but also impossible for me to commit. I then called the number for infiniti service on the recall flyers and the representative was shocked by their request to bring the car in so they could inspect and then order the part but their service manager confirmed that was their policy to her. She had never heard of anything like that. I was transferred to Infiniti corporate and spoke to Teasha a regional manager who backed the nonsense about inspecting to see if my car qualified for the repair. Mind you they have been sending weekly notices for 5 years and calling me often to remind me that my airbag is faulty and needs to be replaced. Never once, in the communication, written or verbal, was this craziness floated. I don't know if Infiniti is trying to cover up for a parts shortage with this nonsense but the dealer is clearly using this to 'inspect' for repairs to increase their service revenue. I just want them to have the part ready at the appt. so if a faulty recalled airbag that has killed people is in my car, they can exchange it under the recall warranty in a single appointment. Apparently, this logical customer service step cannot be done?

• Initial Complaint

  08/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Tim Dahle’s Infiniti dealership website advertised a vehicle for $46,111 with a “No Cost” forever warranty. I contacted the dealership and talked to them about the vehicle on Saturday 7/17. I told them I lived 3 hours away and was interested in the vehicle but could not make it to them until next week. They told me if I put $1k down that they would hold the vehicle for me and I could transfer the $1k to another purchase if I didn’t like it. They sent me the paperwork on the vehicle before I came down so I could review and they added a $2,407 “worry free” warranty to cover the amount it cost to classify this vehicle as a “NO COST” forever warranty. I asked them if this was a flat fee that they added on to every vehicle and they said that it wasn’t. The amount changed on every vehicle. the amount advertised on their website is not what they sell the vehicle for. This is clearly a bait and switch tactic. I told them I didn’t trust them and wanted my money back and they refused.

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