ComplaintsforChrome Capital, LLC
Motorcycle Dealers
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a 2009 street *** and got it through chrome capital I paid and paid and they went out if business and still took my money and I have not recieve a title or any explanation. I paid it off from my end and they never sent me a title or tried to contact me at all. I. Need the title.Business response
01/29/2024
On January 24th, 2023, we received notice regarding a complaint filed against ********* Capital (*********) through the Better Business Bureau. ********* is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
********* Capital was the servicer for Chrome Capital leases from approximately 2015 through 2022. Chrome Capital is no longer in business and ********* does not have access to any of its previous records. We recommend a customer trying to obtain a title for a ******************** lease, contact their local DMV assistance and guidance on the process.Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i have a motorcycle lease through this company and can not sell the bike due to it still being in chrome capital name and they are out of business now. what do i need to do moving forwardBusiness response
01/23/2024
On January 18th, 2024 we received notice regarding a complaint filed through the Better Business Bureau in regards to Chrome Capital. Foursight is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
Foursight Capital was the servicer for Chrome Capital leases from approximately 2015 through 2022. Chrome Capital is no longer in business and Foursight does not have access to any of its previous records. We recommend a customer trying to obtain a title for a Chrome Capital lease, contact their local DMV assistance and guidance on the process.Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid off our 2016 ****** in 2018 and I recently found out that Chrome Capital LLC never took their name off as the owner.Since there out of business, how do I go about getting their name off?Business response
08/08/2023
On July 27, 2023 we received notice regarding a complaint filed against Foursight Capital (Foursight) through the Better Business Bureau. Foursight is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
Foursight Capital was the servicer for Chrome Capital leases from approximately 2015 through 2022. Chrome Capital is no longer in business and Foursight does not have access to any of its previous records. We recommend that a customer trying to obtain a title for a ******************** lease, contact their local DMV assistance and guidance on this process.Initial Complaint
04/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I am the personal representative of ***** ***** ******* who passed away in 2022. He had a harley davidson financed through chrome capital which is no longer in business. I am trying to get the title for the motorcycle in order to complete estate tasks. DMV outlines lienholder is still on title. No way to contact anyone regarding this issue.Business response
04/19/2023
April 10, 2023 we received notice regarding a complaint filed against Foursight Capital (“Foursight”) through the Better Business Bureau. Foursight is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
Foursight Capital was the servicer for Chrome Capital leases from approximately 2015 through 2022. Chrome Capital is no longer in business and Foursight does not have access to any of its previous records. We recommend that a customer trying to obtain a title for a Chrome Capital lease, contact their local DMV assistance and guidance on this process.Customer response
04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want to see about getting the lean off my titleBusiness response
11/17/2022
On November 14, 2022 we received notice regarding a complaint filed against Foursight Capital (Foursight) through the Better Business Bureau. Foursight is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
Foursight Capital took over the servicing of Chrome Capital leases in 2015. On November 13, 2014 ************************* signed a contract to lease a *************** FLSTC from Chrome Capital for 36 months. The terms agreed to on this contract were monthly payments of $288.03 with a purchase option at the end of the lease.
Mr. ******* account became delinquent when his November 2017 payment was not received according to the terms of his contract. ********* was unable to reach **************** and exercised our right to repossess the motorcycle. To date we have not been able to recover our property and are continuing to search for it. Upon recovery we will sell the motorcycle at auction to the highest bidder and apply proceeds to the remaining balance of Mr. ******* lease.
If Mr. ******* wishes to satisfy the remaining balance of his contract to retain possession of his motorcycle we invite him to contact us at ************ during our business hours.Initial Complaint
07/26/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
This account inaccurately reported from my credit report in 2 credit bureaus like Equifax, and Transunion. CHROME CAPITAL LLC ************ Date Opened:08/01/2016 I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus.Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I leased ******************** as I was nearing the end of my lease I decided to keep the motorcycle and buy it from chrome capital I paid the remaining balance and was told I would be getting a title I have yet to receive a title.Business response
02/15/2022
On February 15, 2022 we received notice regarding a complaint filed against Chrome Capital LLC (Chrome)through the Better Business Bureau. Chrome is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
******************** satisfied his obligation and purchased his *************************** on February 7, 2020. The lien was released and documentation was delivered to Mr. ********* address of record on February 27, 2020 ***** tracking # **** **** **** **** **** 07). Because it appears that the title paperwork may have been lost, we have reached out to the *********************** for guidance and will contact ******************** directly with next-step details.
We take the issues presented by ******************** seriously and have made every effort to provide a prompt and equitable response. If ******************** would like to discuss this process further, we encourage him to contact us at ************.Initial Complaint
10/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I leased a bike from chrome capital ended up purchasing the bike at the end of the loan paid it off and still have not received the title to the motorcycle and they have not released it through the ***Business response
10/08/2021
On October 7, 2021 we received notice regarding a complaint filed against Chrome Capital (Chrome) through the Better Business Bureau.Chrome Capital is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
On August 17, 2015 ********************* signed a contract to lease a *************** FXDWGI from Chrome Capital. The terms agreed to on this contract were 36 monthly payments of $287.10 with a purchase option at the end of the lease.
**************** satisfied his obligation and purchased his *************************** on August 21, 2018. The lien was released and documentation was mailed to **************** at the address of record on August 30,2018. Because **************** did not receive the documentation, a lien release has been mailed to the address listed on this complaint. *************** can track this lien release on the **** website using tracking # **** **** **** **** **** 53. We apologize for any inconvenience this has caused.
Our success is based on customer satisfaction with our products and services so we take the issues presented by **************** seriously and have made every effort to provide a prompt and equitable response. If **************** would like to discuss these concerns further we encourage him to contact us at ************.Initial Complaint
07/28/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
PURCHASED A HARLEY FROM 17 CUSTOMES FINANCED THRU CHROME CAPITAL 2016. MOTORCYCLE FELL OFF TRAILER AND WAS TOTALED BY GIECO INSURANCE COMPANY, BIKE WAS PICKED UP BY AGENT. GIECO PAID CHROME CAPITAL THE PAY OFF OF $11,702.00, THE COMPLETE PAY OFF. PAID 7/22/16. IT IS STILL ON MY CREDIT REPORT. I AM NOT ABLE TO GET A LOAN BECAUSE OF THIS. I HAVE TRIED SEVERAL TIMES TO CONTACT THEM, AND NEVER GET A PERSON.Business response
07/30/2021
On July 29, 2021 we received notice regarding a complaint filed against Chrome Capital (“Chrome”) through the Better Business Bureau. Chrome is committed to providing the best possible customer service, so we have investigated the complaint and made the following determination.
On May 14, 2016 ******** ******* signed a contract to lease a Harley-Davidson FXSTSI from Chrome Capital for 48 months. The terms agreed to on this contract were monthly payments of $305.59 with a purchase option at the end of the lease.
Chrome Capital was notified on July 7, 2016 that the motorcycle was involved in an accident and had been deemed a total loss. Geico insurance contacted us on July 13, 2016 and were provided a payoff quote that would satisfy the obligation in full. The insurance settlement received from Geico on July 29, 2016 was not sufficient to pay the account in full and Chrome Capital provided Mr. ******* with a deficiency balance calculation on August 1, 2016.
We invite Mr. ******* to contact us at ###-###-#### to discuss the remaining balance.
Our success is based on customer satisfaction with our products and services, so we take the issues presented by Mr. ******* seriously and have made every effort to provide a prompt and equitable response. If Mr. ******* would like to discuss these concerns further, we encourage him to contact us at ###-###-####.Business response
08/04/2021
Copy of the signed lease agreement for the Harley-Davidson FXSTSI dated May 14, 2016 has been sent to the address on file.Customer response
08/04/2021
Complaint: ********
I am rejecting this response because: We have asked for it in the past and never received it. Twice!They won't mail anything, the need to scan it and post it here as an attachement. Pretty Simple to do and will determine this immediately.
Sincerely,
******** *******
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.