Complaints

This profile includes complaints for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Select Portfolio Servicing, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake City, UT 84119-3284

• 

  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

• 

  Select Portfolio Servicing Inc.

  PO Box 44133 Jacksonville, FL 32231-4133

• 

  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

• 

  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15, 2025
  Financial Hardship
  Select Portfolio
  
  Dear Select Portfolio Financial Hardship Department,
  I am requesting a 6month deferment on my loan given my current medical conditions/bills, student loan payments and federal taxes obligations. I have submitted the documents requested but will resend it to be sure you received it.
  Respectfully,
  Mr. **** ******
  On Novermber 5th I reecived an harrassing phone call from a respresenative -------lets schedule a time to talk -----

  Business Response

  Date: 11/06/2025

  Select
  Portfolio Servicing, Inc. (SPS), the mortgage servicer for the subject mortgage
  account, received your recent correspondence on 11/5/2025. Upon initial review, we feel the
  issues raised in your correspondence have been addressed and resolved through
  our previous communications. We will carefully review your correspondence and
  if we determine that it includes new information or supporting documentation
  that would cause us to change our position, we will respond within 30 days from
  the date we received your correspondence. Otherwise, while we regret that you
  remain dissatisfied, our position remains unchanged, and an additional response
  will not be provided.

• Initial Complaint

  Date:10/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house taxes just went up $2500.00 per year, my house insurance went up $400.00 per year this past June. SPS upped my mortgage payment $800.00 per month. The math doesn't add up. The increase in taxes and house insurance total $2900.00 per year but SPS wants me to pay $9600.00 a year more. I tried talking to them but I do not get a clear explanation of the additional $6500.00 increase and where it came from. There is no reason for the extra $6500.00 they want per year.

  Business Response

  Date: 11/03/2025

  Due to file size, a full copy of the response with enclosures will be sent to the customer via mail.

  Escrow
  In the inquiries, Mr. ******* questioned the payment increase related to the escrow account.
  Our records indicate that the account was modified in 2011, prior to SPS's involvement, and we are
  unable to provide a breakdown of the underwriting for this modification. The fact remains that the
  enclosed Home Affordable Modification Agreement was signed by Mr. ******* and, therefore, is valid
  and enforceable as Mr. ******* agreed to the terms when it was signed. As outlined in the Home
  Affordable Modification Agreement, the new principal balance was $346,751.98. The loan originated on
  May 11, 2007, with a principal balance of $343,000.00. We have also enclosed the Note for review.
  Please know that SPS reviews the escrow account annually to ensure sufficient funds are available to
  cover tax and hazard insurance disbursements. Additionally, an escrow analysis can be completed if
  there has been a change in the collection lines or a significant refund has been applied to the escrow
  account. Each time an escrow analysis is completed, the escrow shortage is recalculated over the new
  period to be repaid, and any amount of the previous shortage that was not repaid is reanalyzed into the
  new shortage amount.
  Furthermore, SPS escrows only for the base tax amounts charged by the tax authority, and any
  supplemental tax bills, such as those for trash, water, and sewer, are the responsibility of the
  homeowner.
  
  On November 11, 2024, $8,357.64 was disbursed to North Branford Town for delinquent sewer taxes for
  the years 2016 through 2024, as we received notification. Due to our interest in the property, we
  advanced the funds from the escrow account. As the amount advanced was over $500.00, this prompted
  an escrow analysis. However, the delinquent tax line was not deleted prior to the escrow analysis taking
  place, and captured the delinquent line due in August 2017, which is the following year, as the delinquent
  taxes date back to 2016, which also captured eight years of delinquent taxes as outlined in the enclosed
  Annual Escrow Account Disclosure Statement dated November 15, 2024. We apologize for the
  inconvenience this error may have caused. The Annual Escrow Account Disclosure Statement advised of
  a payment change effective January 1, 2025, in the amount of $9,373.54. It also reflected a two-month
  escrow reserve cushion of $3,172.08 and a shortage of $78,561.50, which was to be collected over 12
  months at $6,546.79 per payment.
  A new escrow analysis was completed on January 15, 2025, which removed the delinquent tax line. Per
  the enclosed Annual Escrow Account Disclosure Statement dated January 17, 2025, the payment was
  reduced from $9,373.54 to $2,124.53, effective March 1, 2025. It also indicated that the two-month
  escrow reserve cushion was reduced to $1,767.64, and a projected surplus of $5,040.98 was noted.
  However, a surplus was not present in the escrow account and was not released.
  A new escrow analysis was completed on April 1, 2025. The enclosed Escrow Analysis dated April 3,
  2025, indicated a payment change effective June 1, 2025, of $2,892.46. This escrow analysis indicated
  the annual hazard insurance estimated to be at $2,191.00, and the annual property taxes estimated to be
  at $8,414.82. The base escrow amount remained the same at $883.82 from the previous escrow
  analysis. It also reflected the two-month escrow reserve cushion of $1,767.64 and a shortage amount of
  $9,215.14, which was divided over 12 months at $767.93 per payment.
  The most recent escrow analysis was completed on August 19, 2025. The enclosed Annual Escrow
  Account Disclosure Statement, dated August 20, 2025, indicates a payment change effective October 1,
  2025, of $3,090.78. This escrow analysis indicates the hazard insurance increased by $461.00 annually,
  and the property taxes increased by $1,842.30 annually. This caused the base monthly escrow payment
  to be $1,075.76, which is $191.94 more than the previous escrow analysis. It also indicated the account
  has a shortage of $9,291.77, which is divided over 12 months at $774.31 per payment. SPS is also
  collecting the escrow reserve cushion, which is allowed pursuant to the Real Estate Settlement
  Procedures Act (RESPA) and is equal to two months of base escrow payments.
  If you or Mr. ******* need to review the regulation that allows SPS to collect an escrow cushion, please
  visit ***************************************************************** in section (c) (1) for more
  information.
  Additionally, we encourage Mr. ******* to remit the full contractual payment monthly to fully fund the
  escrow account and to assist with the shortage. If Mr. ******* finds this increase has made the payment
  unaffordable, SPS may have loss mitigation options available to help with the monthly payments. Please
  contact an SPS representative at the number listed below or visit our website for more information.
  Please note that per the enclosed COVID-19 Decision Notice and COVID-19 Deferral Confirmation, the
  account was approved for a three-month Deferral for past due mortgage payments for the months of May
  2020 through July 2020, plus the escrow advance amount of $1,771.36, for a total deferral of $5,493.49.
  By accepting this offer, all past due monthly principal and interest payments were to be added to the
  deferred principal, and the account would be brought up to date. The deferred payments are a noninterest-
  bearing balloon due on the maturity date of February 1, 2051, or at payoff of the account,
  whichever comes first.
  
  Lastly, we have enclosed the Escrow Disbursement History, Rolling Balance History, and the Annual
  Escrow Account Disclosure Statement dated April 8, 2024, for your review. As of October 31, 2025, the
  escrow balance is negative $4,238.36.
  As of the date of this letter, the account is due for November 1, 2025.

  Customer Answer

  Date: 11/10/2025

  
  
  Complaint: 24044459
  
  
  
  I am rejecting this response because: They never told me of the sewer tax and the numbers still do not add up, they raised my mortgage by almost $1000.00 per month, I feel they are being dishonest on the increase, increasing it much higher than needed.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 11/13/2025

  Due to file size, a complete response with enclosures will be mailed to the customer. 
  
  Taxes / Payment Increase
  In the inquiry, Mr. ******* raised concerns regarding delinquent sewer taxes and the monthly escrow
  payment increasing. SPS has received and responded to these same or similar disputes. We feel these
  issues raised have been addressed and resolved through our previous communications. On November 3,
  2025, SPS responded to these concerns. A copy of that Response Letter (with enclosures) is enclosed.
  To reiterate, SPS escrows for only the base tax amounts charged by the tax authority, and any
  supplemental tax bills, such as trash, water, and sewer, are the responsibility of the homeowner. On
  November 11, 2024, $8,357.64 was disbursed to North Branford Town for delinquent sewer taxes for the
  years 2016 through 2024, as we received notification. Due to our interest in the property, we advanced
  the funds from the escrow account. As the amount advanced was over $500.00, this prompted an escrow
  analysis. However, the delinquent tax line was not deleted prior to the escrow analysis taking place, and
  captured the delinquent line due in August 2017, which is the following year, as the delinquent taxes date
  back to 2016, which also captured eight years of delinquent taxes as outlined in the Annual Escrow
  Account Disclosure Statement dated November 15, 2024. We apologize for the inconvenience this error
  may have caused. The Annual Escrow Account Disclosure Statement enclosed within the Response
  Letter advised of a payment change effective January 1, 2025, in the amount of $9,373.54. It also
  reflected a two-month escrow reserve cushion of $3,172.08 and a shortage of $78,561.50, which was to
  be collected over 12 months at $6,546.79 per payment.
  A new escrow analysis was completed on January 15, 2025, which removed the delinquent tax line. Per
  the Annual Escrow Account Disclosure Statement enclosed within the Response Letter dated January
  17, 2025, the payment was reduced from $9,373.54 to $2,124.53, effective March 1, 2025. It also
  indicated that the two-month escrow reserve cushion was reduced to $1,767.64, and a projected surplus
  of $5,040.98 was noted. However, a surplus was not present in the escrow account and was not
  released.
  
  A new escrow analysis was completed on April 1, 2025. The Annual Escrow Account Disclosure
  Statement enclosed within the Response Letter dated April 3, 2025, indicated a payment change
  effective June 1, 2025, of $2,892.46. This escrow analysis indicated the annual hazard insurance
  estimated to be at $2,191.00, and the annual property taxes estimated to be at $8,414.82. The base
  escrow amount remained the same at $883.82 from the previous escrow analysis. It also reflected the
  two-month escrow reserve cushion of $1,767.64 and a shortage amount of $9,215.14, which was divided
  over 12 months at $767.93 per payment.
  The most recent escrow analysis was completed on August 19, 2025. The Annual Escrow Account
  Disclosure Statement enclosed within the Response Letter dated August 20, 2025, indicates a payment
  change effective October 1, 2025, of $3,090.78. This escrow analysis indicates the hazard insurance
  increased by $461.00 annually, and the property taxes increased by $1,842.30 annually. This caused the
  base monthly escrow payment to be $1,075.76, which is $191.94 more than the previous escrow
  analysis. It also indicated the account has a shortage of $9,291.77, which is divided over 12 months at
  $774.31 per payment. SPS is also collecting the escrow reserve cushion, which is allowed pursuant to
  the Real Estate Settlement Procedures Act (RESPA) and is equal to two months of base escrow
  payments.
  As of the date of this letter, the account is due for November 1, 2025.

• Initial Complaint

  Date:10/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Federal Employees that are furloughed and sending in their mortgage payment 2 days past the grace period are being charged late fees of 59.00.

  Business Response

  Date: 10/20/2025

  Select
  Portfolio Servicing, a mortgage servicer, is unable to identify any account
  associated with the information provided in the inquiry.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called today May 29th with my uncle on the line (who is on title and on the loan) to ask about why his supplemental taxes were not paid since he is in escrow. She kept telling me he can’t give verbal authorization for her to speak to me and she needs written consent. In the state of California it is not required to get written consent when the authorized user is on the phone. My uncle doesn’t speak English and needs help with his home. I work in mortgages so I know that legally as long as you are on a record line and the client gives verbal permission legally you can discuss the account. Also I wasn’t asking for sensitive information we are asking why the taxes weren’t paid since they are collected in escrow. I felt discrimination since she never asked to help by getting a translator on the line. I had to ask for it and at that point my blood was bubbling because she wanted my uncle to repeat my questions vs me stating them. This company needs to be handled and needs to understand the law doesn’t require that. And if someone is struggling to speak English he or she is definitely won’t understand how to send a written consent.

  Business Response

  Date: 05/30/2025

  Select
  Portfolio Servicing, a mortgage servicer, is unable to identify any account
  associated with the information provided in the inquiry. It appears that the inquiry does not contain any information to identify the SPS customer. We are unable to confirm authorization or provide a full response to address the concerns in the inquiry.

  Customer Answer

  Date: 06/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  the clients name is **** *****
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 06/02/2025

  Select
  Portfolio Servicing, a mortgage servicer, is unable to identify any account
  associated with the information provided in the inquiry. We cannot find an
  account associated with the name **** ***** as provided in the inquiry. Please provide the full address of the subject property.

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our home built in 2003 and the amount to be financed $150,000. Over the years we have suffered several hardships, unemployment, brain tumor, and Cancer. Through all of that we have still tried to make timely payments on our home. This company now says that we owe them over $500,000 on our home and that we need to pay them $40,898.61 before October 23, 2024, they have already set a foreclosure date of November5, 2024. We are now being constantly harassed by strangers showing up at our door, calling all day about buying our home. We do not have any way of paying that amount of money and we do not want to lose our home. Please remove all of these charges and allow us to keep our home. Please remove whatever information you have made public that is causing all of this harrassment.

  Business Response

  Date: 10/21/2024

  FYI-Unable to upload the response as it's too big -

  Loss Mitigation
  In the inquiry, loss mitigation assistance was requested. On July 1, 2024, an Assistance Review Application was initiated. As outlined in the enclosed Assistance Review Decision Notice dated July 10, 2024, SPS reviewed the complete Assistance Review Application for eligibility under its loss mitigation options which were established through investor rules and were based on the individual circumstances. We were unable to offer an SPS Trial Modification Plan because in performing our underwriting of a potential modification, we could not reduce the principal and interest payment, or the payment reduction achieved did not meet the payment reduction that is required for the account.
  However, a 12-month Repayment Plan was offered as an alternate option, which consisted of 11 monthly payments of $5,868.74 and a final payment of $5,868.79, with the first monthly payment due on or before August 14, 2024. The Repayment Plan was the only option available per program guidelines. In order to have accepted this offer, SPS needed to receive the first Repayment Plan payment on or before the specified due date. *** considered the Repayment Plan withdrawn because we did not receive the first payment by the required due date. Previously, the account was approved for a Repayment Plan as outlined in the enclosed Assistance Review Decision Notices dated June 7, 2022, and March 4, 2024. *** considered the Repayment Plans withdrawn because it was requested that the Repayment Plan be closed out, or because we did not receive the required payments by the required due dates.
  SPS is required to service its accounts according to the requirements of the Noteholder, which may include limitations on modification characteristics.
  A refinance may be an option to consider. *** does not originate accounts and is not able to provide new financing. However, financing may be sought with another company to see if a more beneficial payment may be reached. If you or *** and Ms. ******* have any further questions, please contact SPS at the number listed below or visit our website for more information.
  Unpaid Principal Balance
  In the inquiry, the total unpaid principal balance was questioned. The account service transferred to *** on November 1, 2014. At the time, the account had only gone through one modification in 2008. The enclosed Loan Modification Agreement capitalized outstanding interest, escrow, and other fees/costs of $59,586.80 into the principal balance. The balance transferred to SPS was $206,867.92 as outlined in the enclosed SPS Transaction History. The account went through an additional modification in 2015, as the account was due for May 2008 due to non-payment. The enclosed Home Affordable Modification Agreement that was implemented in 2015 details the new principal balance, deferred amount, and a deferral forgiveness offer if the account remained current. The account did not remain current, and payments were not made between October 2015 and October 2019, which caused the account to fall past due again. The account was again modified in 2022 as outlined in the enclosed Lien Modification Agreement which increased the outstanding principal balance to $506,734.38, with $151,301.82 of that balance being deferred. *** is under no obligation to waive any outstanding amounts as these amounts accrued for the account due to non-payment of the monthly mortgage. Allegations
  In the inquiry, *** ******* raised several claims regarding harassment. We have reviewed the claims and find no merit to the allegations. SPS is confident that the servicing of the account by *** has been compliant with all applicable state and federal regulations.
  Regarding phone calls, we will cease verbal communication with *** and Ms. ******* regarding the account. However, we will continue to send notices as required by law. If you or *** and Ms. ******* would like us to resume communication in the future, please contact us at the number below.
  As of the date of this letter, the account is due for January 1, 2024. There is a foreclosure sale scheduled for November 5, 2024.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22431667
  
  I am rejecting this response because: The payments that were offered were excessive and unreasonable. We have asked repeatedly to have our payments no more than $1500 per month in order to keep our home and they have refused with all of these excessive charges added to our account. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My servicer to my mortgage keeps double billing me. My amount is set, and they keep sending me my invoice to pay double the amount. I do not think this is a correct way to handle my account. They give NO explanation whatsoever. I have tried on numerous occasions to get this resolved. I have written letters and emailed them about this. They answer back by saying I would have the issue addressed in 30 days, and still they continue to double bill me, without resolving this with their billing department.

  Business Response

  Date: 09/13/2024

  Please see the attached

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage from Loan Care was recently sold to New Rez who contacted Select Portfolio Servicing. SPS Paid off my loan from Bank of America, which I took out when I purchased my house, (2004) and had been paying $62 a month. SPS is now demanding $464.88 to pay them back for the loan. They will not accept partial payments or they will put a lien on my house. I did not ask for my mortgage to be sold to another company,, nor did I ask for SPS To pay off my loan.
  I was happy paying the monthly rate to Bank of America. Who has $464 in this economy to pay for a loan payout which I was handling fine with my $62 payment per month?
  It isn’t right that companies make decisions for us when there was no need to have the loan paid in full right now. I’m a single mother and don’t justify the liberty that big companies take, knowing that we have no recourse. What can be done? There are other bad reviews for SPS!

  Business Response

  Date: 09/10/2024

  See attached document

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN SENT BOGUS CLAIMS OF DEBT BY THIS SELECT PORTFOLIO SERVICING, INC. WHOM CLAIM TO BE A " DEBT COLLECTION" AGENCY! I DISPUTE THE VALIDITY OF THE THE STATED FOREGOING DEBT, THE WHOLE AMOUNT OR AND ANY PORTION OF IT! I REBUKE IT & STATE THAT FOR A FACT, IT IS (NOT VALID)!
  I do not & will not agree in any form OF LANGUAGE that I owe anything OF THIS FALSE CLAIM! I HAVE READ OVER 450 COMPLAINTS TO AND ABOUT YOU WHICH LEAD TO FRAUD! FURTHERMORE THERE IS NO ORIGINAL CREDITOR & I REQUEST THAT INFO OF ORIGINAL CREDITOR, BECAUSE IT DOES NOT EXIST!! THEY ARE NOT, I HAVE READ OVER 450 COMPLAINTS OF WRONG DOING TO REAL LIVE PEOPLE FROM THIS SO CALLED (AGENCY) & ALL OF THEM WERE VERY SUSPICIOS AFTER RESEARCHING TONS OF INFO REGUARDING THIS BOGUS COMPANY "SELECT PORTFOLIO SERVICING, INC."! THEY ARE COMMITING FRAUD, STEALING FROM PEOPLE UNDER THE VISE OF BANKS USING THEM TO COMMIT THIS FRAUD! BANKS ARE SELLING ALLEGED DEBT TO THIS FRAUD COMPANY WHOM APPERARED OUT OF NOWHERE THEY ARE GOVERNMENT, & NOT REAL PEOPLE, THEY ARE ARTIFICIAL PERSONS, AN ABSTRACTION & A CREATURE OF MIND ONLY, "GOVERNMENT" ANTITIES CAN ONLY INTERFACE WITH OTHER ARTIFICIAL PERSONS, IMAGINARY, HAVING NEITHER ACUALITY NOR SUBSTANCE IS FORCLOSED FROM CREATING AN ATTAINED PARODY WITH A TANGIBLE ILLEGAL MANIFESTATION AS THIS IS, THAT NO GOVERNMENT AS WELL AS WELL ANY LAW AGENCY, ASPECT, COURT & SO FORTH, CAN CONCERN ITSELF WITH ANYTHING, OTHER THAN (CORPORATE ARTIFICIAL PERSONS), & THE CONTRACTS BETWEEN THEM! THEY ARE ALLCORPORATE ENTITIES, ARTIFICIAL PERSONS! I AM A PEOPLE, A LIVE WOMAN, FLESH & BLOOD! I WILL NOT BE BULLIED! THIS FACTUAL & TRUE & I DEMAND AS A LIVING BREATHING PERSON OF FLESH & BLOOD ALL PROOF & ORIGINAL DOCUMENTS, AS THERE ARE NONE! THE TRUTH IS OUT THERE NOW & IT IS BEING EXPOSED!

  Business Response

  Date: 08/22/2024

  See attached document

  Business Response

  Date: 08/28/2024

  We are unable to assist without authorization from our customer.

  Customer Answer

  Date: 08/29/2024

   
  
  Complaint: 22152572
  
  
  
  I am rejecting this response because: THERE IS NO INFORMATION HERE TO GO ON & I HAVE SENT COMUNICATION THROUGH THE MAIL SYSTEM, THIS RESPONCE IS INCOMPLETE & HAS NO MERRIT, WHAT SO EVER! THERE IS NONE!
  
  
  
  Sincerely,
  
  
  
  Suzie Shumway

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *******************, made a call to Select Porfolio Servicing customer service and spoke with a representative with the name of *****. This representative was extremely rude. She treated me like if I was ignorant. She kept interrupting me every time I wanted to speak. At the end of the conversation I told she needed to have better customer service skills and to communicate and treat customer better with a lot more patience. She sounded very frustrated the entire call.

  Business Response

  Date: 08/19/2024

  Please see attached.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPS is my mortgage holder. We had an insurance claim for water and mold damage which the insurance company paid out on. Because there is a mortgage on the property our checks were co-signed to my wife and the mortgage company. We mailed out the check on April 29th overnight and it was deposited by SPS into the wrong *********** mortgage). All SPS had to do was sign and return check. It is now June 23 and as of 5:00 pm today, I still cant get an answer to a very simple question, When will SPS be returning my endorsed check back? We call every other day only to be told Its a process to transfer this money to the right account. I feel SPS has taken advantage and profited off our money and is dragging their feet on returning our check signed. Thank you for listening to us, Sincerely, *************************

  Business Response

  Date: 06/26/2024

  Select Portfolio Servicing, a mortgage servicer, is unable to identify any account associated with the information provided in the inquiry.