ComplaintsforTaskEasy, Inc.

• Initial Complaint

  11/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  TaskEasy came to my house on November 7, 2023, and I had premium service which includes: Premium $91/service - -Mowing, mulching and blowing* *grass longer than 6 inches. -Grass trimming. -Pavement edging. -Bush and shrub trimming. -Weeding of flowerbeds. TaskEasy sent contractors out but they just mowed the grass. The contractors left grass clippings on the sidewalk and on the mulch in the backyard. The contractor seemed to be allergic to weeding the flowerbeds and trimming the bushes in the flowerbeds. Additionally, pavement edging as it looks like my grass is edged in weeds and doesn't look manicured as advertised. The TaskEasy agents I did talk to didn't really listen or read the emails and photos I sent them. As I was told blowing leaves away in the yard, and mulching, is an extra charge even for the Premium package which I have and is supposed to be included (Order *******).

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Task easy does not have a way to cancel their service on the app or website unless it is canceled by email. Task easy had sent out a contractor that did not understand that you should not mow grass two days after it was already mowed by them. I tried to cancel and found how shady they were by trying to force you to pay which I did even with proof and a lot of back and forth over .0010 cm of grass cut and damaged lawn.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They are contracted through my rental company to acquire a vendor for pool cleaning services. My previous vendor stopped coming for personal reasons and they had assigned a new vendor to come and the vendor hasn’t come in almost 2 months. The vendor keeps lying and saying they can’t access the pool due to my screen door being locked when they have the access code for it. I’ve reported this to Task Easy on multiple occasions yet they keep trying to send the same company. I get emails that the service is scheduled and no one shows up. I call to see what’s going on and don’t get any real answers. I’m always told they will send an email and follow up with me. I even watched them show up once for 2 minutes then drive away. I reported it immediately to then be told they will follow up with me and I still don’t have an answer almost 2 weeks later. My pool looks like a pond already and has a white film on top of it due to the neglect since no one has came out. Even though my rental company is still charging me and paying them for the service. I’m sick of being told they will find out what is going on and still there is not an answer. It is hot and my family can’t even enjoy the pool we have!

• Initial Complaint

  07/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I used Task Easy for several of my company's rental homes and the results are subpar. The vendors Task Easy hires are typically lazy and do a shoddy job at best. When I rejected some jobs, Task Easy asked for photos of the issues. I provided photos twice. I then received a message stating they never received the photos and they approved the work in favor of the vendor. They get away with it, as I am not able to see the yards since they are spread over several states. My local property manager had to tell me the vendor was neglecting an entire side of the property and conveniently leaving out "after" photos of this area. I sent the photos four times. I also paid an additional fee for tree removal for young trees that blew over during a storm and the vendor removed the tree, but left the tree stakes. I argued this should have been part of the job, but they refused to ask the vendor to remove the stakes on his next visit and charged me $150 for removing the stakes. I was left with little choice but to move forward since I am not physically in the area and the HOA was breathing down my neck. My other homes are not much better and the fee for mowing small yards is too high. I am looking at another service for all my lawns. All in all, vendors are lazy and nickel and dime customers. The upcharges are ridiculous and again, the vendors do a crude job of those as well. Task Easy has horrible customer service that resolves nothing.

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I currently reside at *** ***** **. I rent the home from Open House. Task Easy sends various vendors to my home, to provide landscaping service. Task Easy has fraudulently reported, to my landlord, on multiple occasions, I have refused service and they were unable to mow the lawn. This is a lie. On 10/14 Task Easy sent an email to my landlord stating I refused service, the vendor was in the yard applying mulch at the time the email was sent. On 10/31/22 another email was sent to my landlord stating I refused service; however, service was rendered on 10/28/22, and I had video footage, to show I did not approach the vendor, or come outside, when Task Easy stated I refused service. When my landlord contacted Task Easy and informed them I had video footage to support my claims, the emails stopped. Today, I received a phone call stating another email was sent by Task Easy stating I refused service. I am in the house quarantined for COVID. I have not been outside. In fact, I called Task Easy on 3/21/23 to obtain the next service date, as I have received a violation for weed overgrowth, from the HOA on 3/14/23. Task Easy came to my home on 3/13/23. Why am I receiving HOA yard violations? Because the service rendered is terrible. On 3/13 the vendor did not trim the weeds in the mulch bed nor cut the lawn on the side of the home and back yard. But nonetheless, I was going to ask the vendor to remove the weeds with the wacker on the next visit. I was informed, the vendor would come out on 3/23/23. I called the office today to speak with someone regarding the email that was sent to my landlord —stating I refused service. I was not allowed to speak with anyone. I was told I did not have an account listed and service was never rendered to my address. I asked to speak with a supervisor. I was denied. I was told they did not have a supervisor. There must be invoices/billing for service rendered to my home on these dates. So why, are these emails being sent to my landlord?

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I signed up for the premium plan which includes: Mowing, mulching and blowing* Grass trimming Pavement edging Bush and shrub trimming Weeding of flowerbeds I have complained to the company about the person that comes out has never trimmed my bushes. They were scheduled to come out either Mondays or Tuesdays. Last week, they didn't come out on either day. I went out of town and noticed on Sunday I was charged. They came out on Thursday, and they sent me an email that I never saw because I didn't have access to my email. I didn't get to notify them that bushes were not done because I wasn't home. I called the company and asked if they could send someone back out because they didn't do my bushes. (I live in a HOA neighborhood. So, you know how that goes.) I was told they couldn't send someone out because the order was closed. So, I said then you need to give me a refund. I have complained about this issue multiple times, and it still hasn't been corrected. I was told they wouldn't be able to give me a refund. I then asked for a supervisor. Without even checking, the rep stated no supervisor was available. I said, "How do you even know because you didn't even checked?" She attempted to act like she was checking and stated we would have to submit a request for a callback in 24hrs. I waited 24hrs and never received a call. I called back and was told it takes 24-48 hrs for a call back. Now it is 48 hrs, and I still have not received a phone call from a supervisor. I also sent a message over through chat. I called again, and the rep refused to put a supervisor on the phone. I am so disappointed as to how this have been handled. I want a refund for the services I paid for, but have not fully received.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  TaskEasy charged me twice for one service. I’m seeking a refund of the double charge of $96. TaskEasy told me they scheduled a landscaper to service my front and backyard on Wednesday Feb 2, 2022. I always have my get to my backyard locked. So knowing the contractor was arriving Wednesday, I made sure to unlock the gate at 6:30am Wednesday. However, when I arrived home Tuesday night Feb 1, 2022, the contractor had already mowed my front lawn and couldn’t access my backyard because the gate was locked. He came a day too early and I was unaware. I can’t leave my gate unlocked for 3 days not knowing which day the contractor will arrive. So when TaskEasy asked for my approval of the service, I rejected the approval because the work wasn’t complete. I called TaskEasy, and the scheduled the contractor to finish the job. There was no agreement to set up a 2nd job. I was paying $96 for a complete, finished, satisfactory job. Since it wasn’t finished, and I wasn’t satisfied, TaskEasy owes it to me to remedy the situation. They agreed. So they turn around and still charge me twice in error. I demand a refund for this double, duplicate charge. I the contractor would have arrived on the scheduled date, the gate would have been unlocked, they would have been able to complete the job in one visit. By the way, this has happened before with the same contractor. It happened in May of 2021 where I had been charged twice and had to call multiple times to get a refund. I eventually got it, but they wouldn’t admit fault.

  Business response

  03/07/2022

  David ******,

  
  

  I am sorry for any issues you had with our customer service. We strive to make offer the best experiences. 
  I did research your concern and have found only one charge. We do show that the service was rejected initially but not charged. The second time the task
  was performed correctly. That is where we show a charge for the $96.  If you are showing an additional charge please, send me the information so, that I can
  get it resolved immediately. We never want to charge for less than satisfactory services.  I look forward to hearing from you so that we can resolve this matter together.  

  Send the information to.  ********************************* 
  
  

  Sincerely,

  
  

  *********************

  Bid Team Manager

  TaskEasy

  Customer response

  03/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a customer of ********************** for some time. Never had issues, paid accordingly. September 2, **** my lawn was serviced. The morning of September 3rd I notice the lawn was still high. I rejected the payment per their email. On September 4th they still attempted to process my payment. I received an email that same day requesting pictures of my property. The pictures requesting photos. Photos were sent on the 4th and 5th. I was told by multiple reps and received emails that they were coming back to re-do my yard. They continue to attempt to process my card 3 and 4 times a day. If I have the right, per your website, and your email to reject the service, what is the issue? V.

  Business response

  10/05/2021

  Offering quality service is a very important part of TaskEasy. We do not want to charge you for something that isn't up to standards.  This is an automatic system, upon approval of a job the system send through the request for payment. Since, there is an issue, I want to work with you to fix it. Please, email me personally at ******************************* and send your phone number and address with the request so that I can assist you in getting it resolved. 

• Initial Complaint

  09/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company is an absolute sham. They told me they would have my yard done between 9/1-9/5 and they didn’t so I called on 9/6 and they told me they didn’t even have a contractor in my area which was NOT disclosed to me when they asked me to sign up for service. They said they would find a contractor as soon as possible. The next two days I hear nothing so I called again. The second rep told me getting a contractor would take 7 business days to find, and I said that’s too long you told me service would be provided over a week ago and now you want me to wait another week. He told me he couldn’t do anything more for me and hung up on me! I sent all this information via email to the home office. They responded several days later apologizing and promising to have someone out by today, 9/14. No one came and I logged into my profile to see my appointment was cancelled. Called customer service again and he says it was cancelled because (you guessed it) THEY STILL HAVENT FOUND A CONTRACTOR.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has repeatedly failed to provide contracted services and sub-par incompleted services for the spring and summer months of 2021. For the 2nd time since June my lawns are overgrown. I have made multiple email contact with the company both requesting and demanding service and contact which have been ignored. They have repeatedly rescheduled my services for 2 months right up to last week. Now they have terminated my service by email contact without explanation while leaving me with severly overgrown lawns and no means to aquire services as all other contractors already have full calanders for the season. I am physically disabled and cannot perform the work myself and do not have equipment for this reason. I was already fined by my HOA for this issue back in June and suspect I am about to be fined for the 2nd time in less than 3 months because of their failure to provide service. I suspect this is in response to an online review of the company.

  Business response

  10/06/2021

  Good morning, 

  
  

  This is in response to Complaint # ******** 
  *************************

  **********************************************************************************************************************************************************

  
  

  ********,

  
  

  I am sorry to hear that we weren't able to meet either of our [yours and TaskEasy's] service expectations. Unfortunately, as with so many other industries, we are unable to find enough workers in all of the locations we need to cover.  I hope that in the future we will be able to have more options for your area.  We do hope that you are successful in finding the service you need in your area.

  Customer response

  10/07/2021

   
  Complaint: 15861204
  
  I am rejecting this response because: This business terminated my contract after continuing to fail to provide the contracted services. I was left with overgrown lawns for the 2nd time in 3 months due to contractor not showing up and repeatedly rescheduling service as well as not performing the contracted services when on site. They repeatedly failed to mow and trim lawns and proceeded to terminate my contract in revenge for negative online remarks about their company practices.  
  
  Sincerely,
  
  *************************

  Business response

  10/13/2021

  K.H.

  We have been unable to find workers to service in your area. Although we are continuously recruiting we do not have an estimate on when that might change. We do hope that you are successful in finding the service you need in your area. 
  
  

  
  

  Customer response

  10/16/2021

   
  Complaint: 15861204
  
  I am rejecting this response because: This was not the justification sent to me via email, voice mail, and posted online. This business tried to blame me for the termination of service by claiming I rejected services on four occasions or more. The reality was that their contractors never did a proper job or fulfilled the contracted services from May 2021 thru Sept 2021. They repeatedly rescheduled services anywhere between 3 to 5 times every month. I received proper service on only one occasion in late June for the entire season. They repeatedly left my lawns overgrown and most contractors would not bother to mow the back yard at all! Yet this company repeatedly tried to charge me full price for multiple services never performed. Luckily, after leaving me with overgrown lawns, yet again, I found a local contractor who charges 50% less than this company for the same services and has repeatedly shown up and performed service as promised multiple times already, along with fixing the 2 month overgrown lawns that TaskEasy dumped me with despite the multiple emails I sent them warning of this problem. The reality is that this company takes no efforts to monitor lying cheating contractors and over charges customers for services routinely not performed, all while repeatedly blaming customers for the problems that they are unable to manage. Just like they did to me multiple times this season after repeated problems with the subpar to non existent service they failed to provide.   
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩