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iGenius
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    Im wondering when i can see the money back on my account. How long will that take?

    Sincerely,

    ***** ******

    Business Response

    Date: 03/31/2025

    Hello,

    Thank you for reaching out. We appreciate the opportunity to address your concerns.

    Our records indicate that your account has now been refunded as requested. If you have any further questions or need additional assistance, please do not hesitate to contact our support team at ************************************************************************.

    We appreciate your patience and thank you for your time.

    Best regards,
    iGenius Compliance Team

    Business Response

    Date: 04/02/2025

    Hello,

    Typically refunds take 3-5 business days to be fully processed back. We are glad that we could assist you and hope this resolves any issues you may have>

    Thanks

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased SELECT on iGenius on February 13, 2025. I asked for a refund and to cancel my subscription oN 16, February 2025. I am well within the 10 days timeframe, as per refund policy. I have already sent a total of 4 emails urgently requesting a full refund and to cancel my subscription. The average response time is that of 48 hours, and I have been waiting for way more than that. It has been 3 full days no, yet no response. I am formally requesting to cancel my subscription and refund my money as soon as possible. I await for a a response to come as soon as possible.

    Business Response

    Date: 02/19/2025

    Hello,

    Thank you for reaching out regarding your refund request. We acknowledge your concern and appreciate your patience.

    We want to confirm that your account has been refunded as requested. Please note that refunds typically take ******************************************************* your original payment method, depending on your financial institution.

    If you have any further questions or require additional assistance, please let us know.

    Best regards

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I joined iGenius on the January 12th, 2025 and I would like a full refund. I paid a fee of ******* CAD for the subscription, which I would like to be refunded to the same account I have paid with. I am well within the 10 day time period for the request of a refund. I have sent an email to the support team of this business on the next day that I joined and requesting a cancellation, but there has not been a reply even though I waited for 48 hours (which is the response time that they have advertised on their website). I want to cancel my account and subscription. I would appreciate a response as soon as possible. Thank you

    Business Response

    Date: 01/16/2025

    Thank you for reaching out to us regarding your account and refund request. We have reviewed your request and can confirm that your account has been successfully terminated as per your instructions. A refund has been issued to the original payment method used for your subscription.

    Please allow 3-5 business days for the refund to be processed and reflected in your card or bank account, depending on your financial institutions processing times.

    If you have any further questions or require assistance, please feel free to contact us at ************************************************************************.

    Best regards

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,i want to delete my iGenious account and I also wrote 2 emails to the iGenious support but without an answer. My membership will be renewed in almost 2 weeks and I want to quit before it renews. I hope somone can help me.Sincerely ******

    Business Response

    Date: 11/26/2024

    Hello,

    This individuals account was closed as requested and their support emails have been answered.

    Thanks 

  • Initial Complaint

    Date:10/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Czesc, dolaczylem do iGenius 16 pazdziernika 2024 r. i chcialbym otrzymac pelny zwrot pieniedzy. Zaplacilem oplate w wysokosci ***** USD za subskrypcje, ktra chcialbym otrzymac z powrotem na to samo konto, z ktrego dokonalem platnosci. Jestem w okresie 10 dni na zlozenie wniosku o zwrot pieniedzy. Chce anulowac swoje konto i subskrypcje pod tym numerem identyfikacyjnym ******* i nazwa uzytkownika grzegorzszreder. Bede wdzieczny za odpowiedz tak szybko, jak to mozliwe. Dziekuje, ******** *******

    Business Response

    Date: 10/20/2024

    Hello,

    This individual's account was refunded as requested. It appears they may have become confused with the refund process, and mistakenly contacted us via BBB instead of the support email.

    Thanks

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