ComplaintsforTanner Transmissions, Inc.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 31, 2023, we engaged Tanner Transmissions for a transmission assessment on our 2017 Volkswagen Jetta. They provided a repair estimate of $6,677.67, which we deliberated on before authorizing repairs on September 6, 2023. However, the service provided by Tanner Transmissions, particularly by Jim, was unprofessional with poor communication and service quality. Despite authorizing repairs, the repair process was prolonged, and additional issues arose, including the need to replace a speed sensor. When we attempted to retrieve the vehicle on October 9, 2023, it was incomplete, with unresolved issues and an illuminated ABS light. Tanner Transmissions claimed the vehicle was fully repaired on October 10, 2023, but new issues emerged immediately after payment, including irregular gear shifts and dashboard warning indicators. Upon return to Tanner Transmissions, Jim adopted a confrontational attitude and refused to reassess the transmission issues. We then took the vehicle to VW Southtowne for evaluation, indicating a severe lack of proper repair by Tanner Transmissions. Despite attempting to dispute the payment through our credit card company, Chase, we were unsuccessful. Due to Tanner Transmissions' failure to fulfill their contractual obligations and provide satisfactory service, we are exploring legal options to seek redress and accountability for their actions.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took car to 9000 S. location to have trans serviced No problems at all. Was told that it need to be rebuilt. Had it rebuilt and it completely failed on the way home. They had the car from Nov 22 to Jan 23 when I got it back it did not shift right in shift lever Was told cable was worn. Had someone else look at and they fixed shift lever problem. Still had real hard 1/2 shift problem. Tanner said it was motor mounts but motor mounts were new. Had other mechanics look at and was told it was trans. Tanner kept telling me they were to short of mechanics to look at it so I let it sit until May. When tried to start in May it would not. Battery post had been twisted out with pair of pliers. When I took car to them they put on tester and stated that something electrical had failed and would not fix until fixed. This part was not bad but shift link was incorrectly positioned when installed by Tanner. If they had read what the tester told them to do they would have know this. If they were competent mechanics they would have known this. I paid another mechanic to fix this and took the car back to them to fix the hard 1/2 shift problem. They tried blaming the problem on the motor mounts again. I had purposely changed the mounts again the day before just to see if they would do this. They has also left the windows open Nov - Dec sitting outside and it was full of leaves had rained gotten wet, blown dirt. They got grease all over inside leaked trans fluid all over the paint and windshield. When I complained Jim handed me a rag. I paid another Transmission shop $3034.88 to try and fix what Tanner had done and they could not fix. They stated that they would try and fix the bottom end for another $1600.00 but I did not have the funds. Tried to go to small claims court but Tanner would not play in Mediation and Judge through out when she found out it had to be arbitrated. Have spent past several months trying to find an Arbitrator but just read that BBB will provide volunteer.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  7-22-22 Dropped off 2005 Subaru Outback ****** told Blake he was going to college in St. George Aug 8, 2022. He was told it worries be done a week before he left. Was told additional work besides the transmission needed to be done … (Shift solenoid) ****** called multiple times beginning of Aug 2022 was told it would before he left. Friday before he left car wasn’t. This is where I (Dad) stepped in. I was told every excuse … short on staff, parts weren’t available. I asked when the car was going to be done they told me the following week I came back the following week more excuses finally was able to pick up the car on August 19 was told to meet warranty requirements I had to bring it back the next week I did as they instructed had it checked out and warranty information recorded took the car to my son in Saint George late August 2022. From here, bullet points due to lack of going into detail. Saint George shop fix the same problem. *A couple months later transmission started doing the same thing could not drive it all the way home had to tow it, but it was still drivable just at low speeds took it to tanner transmission on May 5th, 2023 Did not hear anything back from them for weeks we called weekly was told rear differential was bad got quotes. We had to come into shop to get quote after multiple calls and messages with no response. We said no to their quote asked to have transmission work completed so we could get the rear differential done at another location. They took over a week to make it available for us to tow. *They sabotaged the vehicle so it couldn’t be driven. Had to tow it to different company late July 2023. Again vehicle was drivable except for at high speeds we could not drive it to the next repair shop. We had to tow it.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  PWell I paid them over 2500 do to get my transmission done because it would not go into over drive I got my truck back and was told that he had his electrician look at it and then said the overdrive is intermittent that until fixed I would eat more gas well since getting it 3 or 4 weeks ago I had my boss look at it well he showed me 3 wires that go to a plug on transmission were taped together. And also my back seal of transmission was leaking we still can't get it in to overdrive and I am spending lots of money in gas to get to work this shop is in ogden utah

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am the owner of a 1995 Dodge Automatic Truck with a Cummins diesel. I took my truck to T***** Transmission on March 5, 2022, because I was having problems shifting to high gear. I explained to Jim T***** the problem I was having and he had one of his transmission technicians, Don E*****, run some tests but he couldn't get power to the transmission. They pulled the transmission and rebuilt it. Jim T***** called me on March 16, and told me it was done, the amount of the bill, and I paid him $3687.59 in good faith prior to the test drive. We went on a test drive and it still wouldn't shift into high gear and it also shifted rough into each gear. A few days later Jim T***** called me and told me it was my computer and it was not getting power to the transmission. He told me he would have to locate another computer. On March 24, I called to see if he had found one and he told me he had found one on ebay and he would received it on April 12. I called on April 16 and he informed me that he was going to send my truck computer out to be repaired. It wouldn't be back until April 25. I have been without my truck for six weeks and still have no results from T***** Transmission. I feel that this is very poor service and has made my life difficult trying to get back and forth to work. I would like my truck back, repaired like promised! I feel as though I am getting the royal run around.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  on 11/05/21 i ******** ******* took my 2015 chevy impala due to my transmission light was reading hot.he told me he would look at.so i went back the following day,he then told me and my nephew it would cost a flat 699.00 i took the money and dropped off my car,he had it over a month he never reached out to me .so then i went in on a saturday at about 11oclock.me and my 8 yr old granddaughter noticed a big dent on back driver side by my tail light .i was highly upset he then told me a customer of his backed into my car,but it got hit 3 days prior to when i seen it.not once did he call me or made a police report.so i finally pick up my car after a month.to take it to an auto body shop to get fixed from when it was hit at his shop.after a month im now having to take it back to his shop because im having the same problems with it as before.but i had to go thru their finicial company so they can pay him off.but now im in det.cus they had to do a title loan to pay off.im a single woman raising 2 grand kids.i need justice.he cant keep burning people like he does.

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The date was November 30th, I just paid the full $2688.76 to Tanner Transmissions to install a used transmission from a junkyard into my 2010 Dodge Charger. They told me everything is ready to go, not 5 miles while I was heading to work, my car started to smoke, the car wouldn't move at the light near the Chevron in the 4700 South road heading west. Stopped in the middle of a busy road were I could've been hit, seriously injured or killed. I had to push my car into the Chevron gas station at 2716 W 4700 s. I looked under my car and the bran new transmission I bought started leaking. I called Tanner Transmission and they sent over a tow truck to pick up my car, I arrive their the next day demanding an explanation and the clerk named Blaine said he had to go to a important meeting and said we will fix my car. I requested a rental car and Blaine said Tanner Transmission would provide me $30 a day for a rental, it's now Thursday and I have not received $30 or even a phone call from Tanner Transmission. I wish to speak to a attorney about this case.

• Initial Complaint

  11/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Had 07 ford tarus sel towed to larry miller ford draper service department because my engine was running very ruff, larry miller charged us for parts. & labor they never repaired. My car has 6 old spark plugs my husband had changed a while back. Ford service had informed us that they only replaced 3 of the 6 dirty spark plugs. Ford never replaces all 6 apark plugs. My 02 sensor is messed up npw. My car leaking oil. I have no heator at all. It wont blow heat like it did prior to ford touching my car. My MAF sensor wasnt cleaned out by ford service department either like they charged us for. We had to replace our own spark plugs. Wires. Thermastat was broken. Pvc line needed replaced causing a huge vacuum leak inside my engine block. Other hoses needed replaced. Sensors. My hardwar & software needed updated. My dash board needed fixed not readying properly. Now my check engine light is back on saying my cadilac converter in bank to low random misfire. My engine leaking oil from the upper sides after fords service. Now im needing a new engine thankz to larry miller ford draper shisty service department not fixing my car peoperly and charging us an arm & a legs wfor parts & labor that was never performed byford.we want our engine replaced. All other damages refunded somwe can take our car elsewhere for repairs needed

• Initial Complaint

  07/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Tanner Transmissions performed repair work in a defective manner. This caused me to take my vehicle to Larry H Miller Ford Lincoln in Draper, Utah. The work was then successfully performed for the amount of $4943.43. Invoice ****** is attached. We desire a refund of the amount paid to Tanner Transmissions for the defective work, in the amount of $3851.75. According to the agreement with Tanner Transmissions, also included, you (the BBB) are the mediation service.

• Initial Complaint

  07/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had my car towed to there drop in ogden two weeks ago and now I can't find out what is going on with my car they don't answer there phone and when I went to there shop in ogden to talk to them there door was locked and couldn't get in to talk to them to find out any thing

  Business response

  07/20/2021

  Customer thought he still had warranty and we were awaiting proof of required service.  When he could not provide it, he authorized repairs on the 19th of July and we are proceeding with those repairs

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩