ComplaintsforCard Member Services
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I booked travel on British Airways 2/28/24 in the amount of $3415.70 on my credit card with card member services. As soon as I booked the travel 3 additional charges showed up on my credit card account in the amount of $1000.30, $1111.80, $1303.60. I contacted card member services to create a fraud alert. They ended up contacting british airways and my flight was cancelled and the original charge was credited back to my account. I did NOT create a fraud alert for the charge of $3415.70. They then billed me for the $1303.60 charge saying it is not fraud. So not only was my flight cancelled that I booked because of their complete incompetence but now they are saying that I owe the $1303.60. I do not have a flight because card member services disputing the original charge and then I'm expected to pay $1303.60 for a charge that I did not authorize.Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I continue to receive phone calls daily from several different phone #s but that go directly to voice-mail with the same exact message, I returned phone call to 2 separate #s and requested to be removed from there call list only to be hung up on. I want them to stop calling.Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a $50 dollar prepaid card, and on the card $38 was fraud on the card, I filed a dispute with this company on April 27, was told it would last only 45days then told it would take 90 days, I emailed them on July 24th they still didn't have the claim resolved, and they emailed me back stating it would have a reason on July 26th which is the 90th day, I called them they still had not resolved it then I emailed them, they email me back claim is denied which tells me they did not research this they just denied the dispute for no reason, I asked them to provide information they had to make a denial decision, and they refused to give any reason, they did not even research this just denied this for no reason, at the last moment just to shut me up but they now realize that they caused me to do the oppositeInitial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called this company Home Play Membership Services at ###-###-#### to cancel their bogus subscription and to request a refund. I was told they would have to send me a refund request form and I would have to fill it out and return it to them. I asked to speak to a manager and Taylor or Catelin said she was the supervisor and then she said she was the manager and the highest person that I will speak to. She transferred me to a voicemail, I hung up. I called back and spoke to Amanda who hung up on me. I called back and spoke to Jim who hung up on me two times. This company is very rude and unprofessional. I was finally able to get a mailing address but wasn't able to get a parent company or owners name. I was hung up on or sent to voicemail everytime I requested this information.Initial Complaint
01/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I tried to cancel my account with cardmember services multiple times. I have paid them over and over again what the remaining balance was in my account to close it. the first time the sent me another bill the following month for interest charges on the payment I paid in full the month previous. the second I closed my bank account. after this they said my bank canceled payment which shouldnt be possible because my account was closed after all my balances and accounts were pulled from and there were no pending transactions. I had to wait a month for this. over and over they send me bills and late fees for amount that I have paid in full and called to confirm this dozens of times. they are taking advantage of people and there is no recourse or actions a person can do. besides not pay there penalties and have it multiply month by month.Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A company keeps calling me trying to lower my interest rate or today it was to eliminate my credit card debt after I make three months of minimum payments. Ludicrous offer! All of my credit card balances are at 0% right now. Ni matter what I say they don't take me off the do no call list. They speak with Indian accents and can't tell me how long the company has been in business.Initial Complaint
03/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Card Members Services calls me at least 3 times per week regarding my Discover Card and lowering my interest rates although I have told them to remove me from their list AND that I'm on a Do Not Call List.Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 1/4/2022, received everyday rewards + card, but I applied for/wanted max cash rewards. Supervisor told me I was “upgraded” for good credit and there is no way to change it to the card I applied for. I didn’t love the lack of communication, but tried to focus on solving the issue. I was told there’s no way to change my card to the one I wanted. I said I didn’t want this card, would cancelling hurt my credit. She said maybe and then I have to dispute it and said she wouldn’t email the credit bureaus or do anything to help. Then, I asked if there was any way I could cancel this an re-apply with a note to get me the card I want. She wouldn’t do anything to help with that either and offered to send me to another department to ask. Since it had been 90 minutes and she was the 3rd person I spoke to, I stated that I think it’s fair to ask her to find out the details then let me know. I could then just apply or cancel this card. She said it’s not her job. Flabbergasted, I asked if there’s anything she can do and she said I should go back to my bank and educate them on how credit card applications work. When I said that won’t solve the problem, she said yeah but it will stop the next person from having to do this. I’ve had two other ccs for years with this company. I was treated poorly, but am hoping this was a one time event. There was a lack of communication, followed by a supervisor that agreed I was in a bad situation due to how the business works, then refused to be creative or helpful in any way except to say “ I would be frustrated too”. Please just put someone in touch with me who can get me the card I applied for in the first place.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Salt Lake City, UT 84101
Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.