ComplaintsforTim Dahle Mazda Murray
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a one-year service agreement from Tim Dahle on 09/08/2023 together with a car. This service agreement provided that if I cancel within 30 days of the contract, I will get a full refund within 30 days of the cancellation request. On 09/19/2023, I requested to cancel the contract in writing (email) and for a refund of the fee paid. Outside of an acknowledgement of my request and despite multiple emails, I did not receive any information or refund in the last two months.Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a 2018 CX-9 with a bumper to bumper warranty at this location. About a year or two later, in March 2023, we traded in our 2018 CX-9 for a 2023 CX-9 lease. At the signing table, we were told we would get $1,125 check back for purchasing the bumper to bumper warranty on our trade in. Scott, in their financial department, let us know they were recently bought out by Tim Dahle and explained they were owned by D. Dahle when we bought our warranty. Scott said they would honor the previous warranty and I should expect a check for $1,125 within 10-30 calendar days. With this knowledge, we chose to set our down payment dollar amount to exactly $1,125. We never received the check and the window to pay the down payment was getting close, so Scott paid the amount in full on our behalf and told us to pay him back when we get the check. We still haven’t gotten the check, but we paid Scott back with an extra $15 to thank him for spotting us the money. My husband and I have called Tim Dahle Mazda in Murray multiple times regarding this check, but our calls are never returned. We just want our money.Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Apirl 12 I purchased a car at *** Dahle I drove it 10miles home, the next day I tryed turning it on, it would no start, I called notified the dealership car is not turning on I was told it had passed 160 point inspection that if it had anything 50% or less functional they would fix it, they told me wait till Monday they would tow the car and get it checked. I notified them I was undergoing brain surgery and would be checking to se what was happening, Monday came I was operated and when I got out of operation I was told the car wasnt going to be checked until 10daya later. Then I messaged the dealership and told them no I was not interested in purchasing that car if it dosnt run for the 7 day worry free time I have to return it, they told me not to worry to worry about my recovery and when I was able to go in they would get me a loner car until mine was checked, it was probably something small, 4 days later I was called to return the loner car however my car still was in status unknown, I told them multiple times inwas Not interested in a loner car I needed a car for work, we looked at my options on trading the car and then they told me come back another day, after 15 days they took my loner car and made up a purchase agreement for an exchange car offering me 6k less for my first purchase, or they could wait to find out what was wrong with the car however it was my car my problem here me are almost a month I havent had my car one day my worry free time to try the car has come and pass the exchange is costing me 6k and I only had this car one day, since they picked it up to get it fixed and now are stating are not responsible for repair cost and do not know when my car will be fixed. I purchased this car had run 10 miles and its been in the possession of the dealership since it wouldnt turn back on, it was there possession when I clearly expressed if I could not drive the car for the first 7 day worry free time I did not want the car!Business response
05/22/2023
Sorry for the delayed response I was out of town, I need to get some additional info so I can look into the complaint. Can you provide me with *************** Dahle the car was purchased from as well as the last six of the Vin number.
Customer response
05/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.