ComplaintsforNate Wade Subaru

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 3 pack service pack. This included 3 oil changes and 3 tire rotations. I only used 2 of the 3 that I purchased. No one said anything about this package expiring or that I had to use it in X amount of time. I work from home and don't drive like I use to. Shop is telling me that the package has "expired" and when I told them to either do the oil change or refund the difference I was told I would get a call back. No one called me and no one will answer my call. I would like my money back for the 3rd service I purchased and I will go to a company who wants my business and follows through. I spoke to AMY in service on 07/11/22 and that was the last time I was able to reach anyone

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a Subaru outback, it had a carfax guaranteeing a buyback which is apparently not true we drove it and within a week it was dead. They told us the vehicle was serviced and it wasn't. So we have a car that we needed for work that won't drive. Stuck with no way to fix it and a **** for nine thousand some odd dollars. We bought it as is because they told us they have to sell it that way cause it was over eighty thousand miles.

  Business response

  09/23/2021

  Hello ******, 

  I looked into your deal and see you are correct, we sold this car to you "as is" with no warranty. The buy back you are referring to if from the company Carfax is I believe it only allowed it they misrepresented the car on the Carfax somehow. I would be happy to help in any way we can if you would like to contact me at ************ or email me at ************************************. 

  Customer response

  09/23/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August of 2020 was the original purchase Here is my complaint: The first day I brought the 2013 Subaru Impreza home there was a large coolant leak which they took care of the next day. They assured me everything was great with this car. The AC stopped working it took 4 or 5 visits over several months and several hundred dollars to discover a leak and a broken part causing the freon to continuously drain. I then paid $700-$800 to get that fixed. The AC was fixed finally in April 2021. A week later I went shopping got back in my car which started and the gear shift would move but the gas would not go reverse or drive. A tow truck driver did something and it appeared to be fine but i took my car in regardless as I was stranded when that happened. I was assured all manner of testing was completed and my car was fine. May to June my car began losing acceleration power I made an appointment and left my car alone a few days. It no longer starts or turns over. I have video receipts etc.

  Business response

  07/20/2021

  Customer purchase her car 7/31/2020 @ 107432 miles as is, customer signed they buyers guide stating as is. The customer came into our service department on 09/17/2020 at 109464 miles with a complaint that the a/c stopped working. The repairs cost was 402.28 plus tax, as a good will gesture we issued a check to the customer for $200.00. The a/c system did need additional repairs some the customer paid for some the dealership paid for.

   

  The customer said they were having a gear shift issue, the customer stated that the tow truck driver came and the car started working properly. Customer brought the car in for inspection, no codes present, no problems found or duplicated for this concern.

   

  The customer was contacted by our Fixed Operations Director, he worked with the customer to get the car to the dealership. The car now has 116,338 miles. We did full diagnostic checks on the car, found the battery has failed and needed replacement. The customers complaints coincided with having to jump start the car, when the battery died it would cause multiple items not to work as designed.

   

  We replaced the battery, cleaned the throttle bore and road tested the car multiple times. The car performed as designed, returned the car to the customer at no charge as a goodwill gesture.

   

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  Customer sent the following email to our Fixed Operations Director. –

   

  Hey Randy

   

  It was nice meeting you face to face.

   

  My car started up probably the best she ever has since I got her. I took the freeway home and the max RPMs she got up to was 4000 for just a second then she went back down.

   

  Her highest spikes other than that were like 3.5 RPMs at the times where she was previously going up to 5000. Based on what you found out about this engine that seems normal. 

   

  I appreciate what you guys have done for my car in confirming she’s in great shape for years to come and that the issues weren’t related to an alternator or tranny problem or anything huge like that. Seems like she’s just a very electronic car and I’m trusting the battery replacement you guys did made her happy. 

   

  As much as I love your team, I hope I don’t have to see you guys any time soon for anything other than maintenance stuff and my brakes I need done soon. Im sure the feeling is mutual. 

   

  I hope you and Derek and everyone have a good weekend coming up

   

  ******* ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩