ComplaintsforMark Miller Toyota

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  By the way I have used Mark Miller Toyota for years and they have always given me great service at a fair price.I went to them with a leak in my **** Toyota Forerunner. They said they would diagnose it for $160 dollars. I agreed. They diagnosed it as a leak in the rear seal and the timing cover. They quoted me over $2000 dollars to fix it. I agreed. The next day they called me and said there was sludge in the engine and they did not want to fix the seal. They were worried about dislodging the sludge that might clog the engine. So they said they would put it back together and just charge me the diagnostic fee. When I came in they made me pay $596.93, I think that since they did not do the work agreed upon I should have only owed $160 for the diagnostic fee. So I believe they owe me $336.93 By the way they apparently did dislodge the sludge because the next day my oil filters clogged and I had another company flush the system and fix the seal. But I am not going after any damages for that.

  Business response

  02/16/2023

  We have reviewed this case and found that we do owe the customer a refund due to an error on our part. We have spoken to the customer and have agreed to refund $404.57 which will either be refunded to the credit card that was used, or via a check in the mail - it will be up to our accounting office on how the refund will be processed.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dash on my 2010 vehicle is melting. Toyota did advise me that it is a manufacture defect but because the issue did not occur in a strategic window of time they will do nothing to correct the problem. I was not notified by Toyota as a company or this dealership of the potential issue with the ***** models dash. In speaking to corporate I was told good luck and pay for it yourself. I told them specifically this is "shady" business and corporate "****************" acknowledged it was but that they would do nothing to remedy the situation. They provided me a case# ************ and told me to have a good day.

  Business response

  10/03/2022

  Unfortunately, this vehicle is out of any coverage or warranty period, and the concern is no longer a covered issue. There is no goodwill being offered by Toyota or the dealership, and any repairs will need to be performed at the expense of the customer.

  Customer response

  10/07/2022

   
  Complaint: 18131122
  
  I am rejecting this response because: It is the responsibility of the company to notify the purchaser of manufacture defects. I was not notified of a melting/sticky dash at any point of my ownership. It is unethical of a company to not warrant a manufacture defect because they provided no attempt to notify the customer of the issue. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I washed my RAV4 2008 water would somehow affect the radio.I took the RAV4 to ***** at Mark Miller. I was told the leak was coming from either the windshield or the sunroof.It was diagnosed by Mark Miller as coming from the sunroof. I paid to have Mark Miller fix this on June 2.June 4 my husband decided he should test the sunroof since it was removed and reinstalled. The sunroof was unable to function. It became stuck partially opened. The sunroof sunk in so that it was not even setting properly in the space designed for the sunroof.June 6 my husband kindly took the RAV4 back to Mark Miller so that I did not lose another day of work dealing with this.Mark Miller took no responsibility for the broken sunroof. The sunroof worked prior to me taking it to Mark Miller to fix the leak. The water affecting the radio was related to the seals around sunroof.Mark Miller did something on June 6 to supposedly fix the fact that the sunroof is now sunken in. It is still sunken in.***** shrugged it off and said it is $3000 to fix it. Mark Miller is responsible for the broken sunroof. The sunroof was not broken when I took the RAV4 in on June 2.I still cannot wash my car.

  Business response

  06/19/2022

  We have brought the RAV4 back in to determine the repair.  We have ordered parts and are waiting for them to arrive.  We have split the cost of the repairs and the customer as agreed that is a fair compromise.

   

  Thanks,

   

  **** Miller

• Initial Complaint

  05/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealership used deceptive marketing practices to gain business. They used a illegal bait and switch tactic on CarGurs to advertise selling of Tundra CrewMax 4wd limited edition for ******. When contacting them about this truck I was told it was sold already and I needed to place $500 deposit to get mines.A bait and switch is also a violation of the Consumer Fraud and Deceptive Business Practices Act.

  Business response

  06/22/2022

  From: ***************************************** <*****************************************>
  Sent: Sunday, June 19, 2022 2:14 PM
  To: *************************** <**********************************>
  Subject: Copy of Response for BBB Complaint #********

   

  We have brought the RAV4 back in to determine the repair.  We have ordered parts and are waiting for them to arrive.  We have split the cost of the repairs and the customer as agreed that is a fair compromise.

   

  Thanks,

   

  **** Miller

  Customer response

  06/22/2022

   
  Complaint: 17242703
  
  I am rejecting this response because: your response is in relation to another client, please read my original claim and respond accordingly.

  
  
  Sincerely,
  
  ***************************

  Business response

  06/30/2022

  Our inventory system digitally communicates with many third party sites. Unfortunately, we have no control over those third party sites. In this case, the vehicle in question was listed with the wrong price through CarGurus, and although it was already sold when ***** contacted us, it had not been updated through the CarGurus platform. Although it is uncommon for price discrepancies to occur between our inventory system and a third party website, it's not unheard of, which is why we have disclaimers listed. We would never intentionally use misleading practices, and we do not participate in any kind of "bait and switch" tactics. We sincerely apologize that it appeared that way. We contacted ***** directly to work with her and to provide accurate pricing on a Tundra built to her specifications.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩