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Business Profile

Financial Services

Brex, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

This profile includes reviews for Brex, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brex, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Brex, Inc.

      650 S 500 W Ste 300 Salt Lake City, UT 84101-2891

    • Brex, Inc.

      12832 S Frontrunner Blvd Ste 500 Draper, UT 84020-5757

    • Brex

      153 Townsend St Fl 6 San Francisco, CA 94107

    • Brex

      110 S Park St San Francisco, CA 94107

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Dan V

      Date: 11/04/2023

      Brex took my money and never returned it. I closed a business account with some funds in it and were supposed to send a check to me equivalent to the funds. The check never came.

      When I contacted them via support chat to ask them about it, they kept claiming that they had emailed me a form to fill out and get the check from me. The email never came.

      Support chat refused to stay on the line for this for me and kept saying to wait for the email. Of course, the email never did come. I still would like my money back and am surprised that a US Bank can treat their customers this way. Maybe they're a victim of the SVB fallout, but either way I would still like my very normal business account sum back.

      Until then, I cannot recommend this company less. Do not touch Brex.

      Brex, Inc.

      Date: 11/13/2023

      Thank you for bringing this customer complaint to our attention. We welcome the opportunity to respond to the customer's inquiry. We have corresponded directly with the customer and have provided information regarding the status of the funds in the account. For customer confidentiality reasons, we are unable to provide details. Please let us know if we can assist further.

    • LM H

      Date: 08/29/2022

      Horrible, nasty company! If I could give half a star I would....System is buggy and super invasive. **************** stinks, when you can get a human to respond. This company needs to go bankrupt, we don't need another pseudo bank pushing customers around, find a real bank that still has some customer service VALUES and respects customer autonomy - OH!! also, they are collecting data and threatening the user to be locked out if they refuse - STAY AWAY!!

      Brex, Inc.

      Date: 09/01/2022

      Upon review of records, the reviewer's author does not appear to be a Brex customer nor is there any indication that the author has ever contacted Brex with any questions or concerns. We invite the reviewer to contact our customer experience to discuss the concerns or questions they may have regarding Brex.

    • Nicholas D

      Date: 08/16/2022

      My previous employer gave me a prepaid mastercard via brex as an end of year bonus. It has expired and I need to speak with someone at brex to reissue the card. It is IMPOSSIBLE to speak with anyone without having a business account. I've tried email, and get told I don't have an account. I can get to chat support without having an account. The one phone number does not work as I don't have an account. How is this possible?

      Brex, Inc.

      Date: 08/17/2022

      Thank you for bringing this customer complaint to our attention. We welcome the opportunity to respond to the customer's inquiry. We have corresponded directly with the customer since this complaint was filed and have reached a mutually agreeable solution. For customer confidentiality reasons, we are unable to provide details. Please let us know if we can assist further.

    Brex, Inc. is NOT a BBB Accredited Business.

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