1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Davey O.
1 star04/11/2023
We just built our home and used many contractors. Creative granite was an absolute nightmare to work with. They were horrible in every way possible. Bad communication. Sent out amateur installers. Installed countertops crooked. Lost our sinks. Didnt come when they said they would. Delayed our house by about a month. We are finished with the house and they still have not finished with the job. They ruined our granite with the wrong sealant and now they have been avoiding our builder and us for the last two weeks as we are trying to come to a good resolution. Then they had the nerve to put a lien on our property. My biggest regret on building is using this company. Since using them, I have talked to tons of people that abuse them and nobody is happy with their work and other professional say that they are the worst to work with would not recommend them to my worst
Creative Granite & Design LLC Response
04/12/2023
We installed the countertops late because painters werent done. We went at least 4 times and couldnt finish the work. They just keep asking for discounts because they claimed the granite is ruined. Granite is a natural stone and comes with a lot a marks and strikes that we have no control. They selected the material and saw it before we installed it. The last time we went and clean the countertops they told my technician we better get a BIG DISCOUNT So bottom line they do not want to pay the bill. Thats why we had to put a lien on the property. Again nothing wrong with the granite. Thats how Granite comes from Nature.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.