47 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mary W
1 star11/20/2023
I ordered boots from Sundance catalog on 11-6- was on my credit card on 11-7, 2023 for $272.79- boots didn’t fit so returned boots on 11,8 & using their return label for $7.75–charge for boots hasn’t been refunded to my account- finally got to agent on 11-18- seems there were a # of agents along the way - spoke with agent in SLC today- they’re only on the 15-16 day returns & so it will take a couple of days for return to be refunded - I will never order from this company again.Review from Sarah H
1 star08/09/2023
Clothing is gigantic. Received my order incomplete so it arrived in three seperate packages. Costs me $7.95 per package to ship back. The clothes are supposed to be Petite sizes. They are HUGE Still have not processed returnReview from Sarah M
1 star07/26/2023
Returns processing totally unacceptable. They received my returned merchandise yesterday and told me they cannot process my refund until after they have processed all the other returns in the order in which they were received and they are currently 3 weeks behind. This is outrageous!!! I ordered 4 dresses, kept 1 and returned the others. They owe me over a thousand dollars and I want my money back now!!!Review from Kelli M
1 star06/27/2023
Worst returns! They Dont tell you when you order but if you return something it takes 30 days to process return! Unacceptable!! They tell you on your receipt that comes in your order! So dishonest! Do yourself a favor shop at Anthropologie instead!!Review from Denise R
1 star06/25/2023
Terrible service and horrible return policy- still waiting for an exchange and a return sent back on June 1st; its now June 26. The representatives I have spoken with are both uninformed and rude. I agree with other reviewers that Sundance products are not the issue- its the people and the policies (especially returns) that are the problem.DO NOT do business with this company; I never will again.Review from Robin R
1 star06/17/2023
I purchased 2 dresses from Sundance Catalog which arrived promptly. Unfortunately didnt fit and returned them within timeframe of proper returns. *** called numerous times to try and get my refund back and they told me they were backlogged on returns. Still waiting after a month and still no refund. Why cant you be like LL Bean or even Amazon and give a refund without having to pay shipping costs as well. REALLY horrible customer service! So disappointed and never going to purchase again!!!!Review from Kay P
1 star06/15/2023
I ordered presents for my girls for Mothers Day and they changed the in stock date to October 30, 5-6 month delay, with no notice. I buy a lot from Sundance and was very disappointed by their customer service. They offered no explanation and no apology. Ill shop elsewhere from now on.Review from Debbie J
1 star03/21/2023
Recently ordered 2 armchairs for $1800. When they came they looked beautiful but were hard as rocks to sit in! I called to have them taken back. I ended up not only paying the shipping to get them there but another $430 to send them back. So now Im out over $600 for chairs I dont even have! I have been a Sundance customer for years but I will never order from them again!Review from Rich H
1 star02/24/2023
I sent in a return and they admit they have it but they dont Have enough employees to process the return. Seems like they have enough employees to process my initial order. 3 weeks and they still owe me $600. Horrible call center. Donor buy from this company. Good product but bad service. Ill pass.Review from Judie K
1 star02/16/2023
Would not purchase from them again. Misleading info in ad about shipping times. Bad communication, no purchase confirmation or notice of any delays to shipment. I am waiting for a product that when I purchased in mid Dec. 2022 advertised it would ship in 1-2 weeks. I tried to cancel the order but they say I would not be reimbursed for $196 in shipping costs! Stay away!
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