Customer ReviewsforVyde

I submitted all my paperwork on Vydes' website as requested on their checklist over a month ago. Had I not scheduled an appointment call 3 days ago I would have not known that my taxes had not been filed. The website is not updating properly to keep me notified. I had to send screenshots showing that all of the requested files were already uploaded in my account for them to see it. I scheduled a follow appointment call for 3 days later with my Vyde liaison and was called by a company guide/bookkeeper to cancelled the appointment because my liaison was out on maternity leave. When I asked to speak to the person that was covering for him I was told there was no one covering that could assist and I would have to wait until he returned. It is not good business ethic that everything gets dropped because one person is out of the office and a manager is not available to speak with. Working with this company has been a total waste of my hard earned money. If I could rate them zero stars I would.

I have been attempting to use my Vyde account since the initial sign up in September of 2023. I have complained many times of my inability to actually take advantage the website, since I cannot access areas of the site which would show how the company is receiving and using information. My complaints have largely been ignored. IT apparently was contacted but I never heard from them how to actually utilize the website. I am left completely in the dark and strongly resent paying for a service I cannot use. I had high hopes this service would be beneficial for my first year of a small business, I was wrong.

I know this firm underwent re-structuring in late 2023, but it was no excuse for the sheer negligence I had to deal with. It was almost like the entire tax firm just went home for half the year and just forgot that they had to file taxes for hundreds of businesses. I had established my business in 2023, so I had them file my personal tax return for 2022. I had filed for an extension for this and I ended up getting a letter from the *** saying that my extension was filed late and my taxes were due! It then took me over 3 months to get in contact with my tax advisor. When I finally got on the phone with them, he simply said "oops," they forgot about my tax return. Nice lol! If you want to pay a tax firm to not file your taxes then I would highly recommend these guys!

Unresponsive, and no work whatsoever done in the last 5 months, while they keep charging me monthly. Software is confusing and does not work well, the people stated to be my liaisons are not, and I have to go through hoops and loops to get in contact with the right people. I have talked to three different tax experts and I still don't have a plan for my taxes coming next year. I would not recommend to anyone.

Im at the point to where Im ready to cut ties with Mazuma and go to a different credit union. I had to get a new card because of fraud, understandable. They said itd take about 10 days to get the new card because theyre going through an update with their card machines. Okay. Well during my waiting period I recieved an email that there was a card error and to disregard the card that would be coming in the mail and a new one would be sent out. So I have to wait another almost 10 days before getting the correct card. This is so unconvenient and nobody likes having to constantly keep driving to the Mazuma location to get cash out and wasting more gas when I should have a debit card! Up until now Mazuma has been okay, which is why Im giving at least 2 stars, but this past week or so has been super frustrating and stressful as a consumer.

Stay far away from this company! FAR AWAY! Waiting for updates since April and I'm writing this in August. Not only have they taken my money but I'm been stuck in live chat limbo to figure out what's going on. This is my first time doing business taxes and it is beyond late.

DO NOT USE MAZUMA USA, LLC or you will be kept in the loop between live chat and the booking team for months without any progress. A little bit of background story, I started my small business last Aug. 2022 and was referred to Mazuma by Incfile. I paid for the business tax and ******************** to MAZUMA at the end of March 2023, and so far they are still working on the books. My business only has $2k-3k in sales so it shouldn't take them a few months to figure out my books. They can't give me an estimated timeframe for when they will be finished my books which is worrisome.

Terrible service. I paid a lot of money for absolutely nothing. I begged them for assistance. "Live chat" agents just told me that they were unable to help me, only my designated worker could help me, and they would promise she would call or email me back and she never did. I took videos of these conversations and documented how poorly this company (dare I say) OPERATES. Do not waste your time. Any good reviews on here have got to be paid or robots. I would never recommend this company. It was a relief when I finally got a representative to listen to me to end my subscription after attempting to leave Mazuma for TWO MONTHS. They wasted my money and my time. Disgraceful

Started my business in 2020. *** File referred Mazuma. Long story short , they have not provided any service whatsoever. No tax services , nothing . Even had my business listed in their system incorrect. I am a S Corp. and they have me listed as an LLC. I have been paying since Oct 2020 and feel totally scammed and looking to recover my money as it is not over 2k. Highly dissatisfied with the communication and level of honesty as a company whom is dealing with your finances and personal information. SZ

Terrible service! My bookkeeping is constantly open and I have chatted and called several times for this issue. I was told that someone would be reaching out to me and no one has. instead I've received emails saying my ticket was closed. Ive even received that email WHILE I was actively chatting with someone. Had all of my documents in for MONTHS and they filed an extension supposedly. The extension was good until today, October 15th, and its Saturday of Course they're closed and my taxes are not filed. They KEPT saying everything looks good and they will be filed on time. Today I received a message (while they're closed) saying my tax return checklist need to be completed and they're waiting on bookkeeping. My bookkeeping is saying completed in the dashboard. ABSOLUTELY FURIOUS!!! I logged into mazauma and now things that has been checked off for months are unchecked after I chatted with someone just yesterday and he stopped responding with me right in the middle of the chat. His name was *******, should've known. so now we can't refinance our home because our personal taxes are tied up in the business taxes AND I DON'T HAVE THEM. I want all of my money back and my taxes filed as promised. Its already the end of the year and taxes are on the way to being due again. never again!!!!