We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Diviine Modestee LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and have reached out several times about my shipment never being packaged or delivered. I want my money back but no one in customer service responds to me. Absolutely a scam do not shop there

    Business Response

    Date: 09/03/2024

    Hi Mara, 

    I believe the owner has spoken to you as well but I wanted to reach out and let you know that we have sold out of the Penny dress, but a restock should be in by Friday. If the restock does not come in by Friday we will be refunding your order. I did respond to your email. I'm sorry it was a delayed response. Please reach out if you have any other questions or concerns. We have received your messages and will do our best on our part to make this right.

    Thank you, 
    DM FASHION 

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a swimsuit and tried it on in the bedroom it didn't fit. I contacted DM fashion to return it. They approved it but said I have to mail it back. No problem but they didn't give me a shipping label or address or how it works or anything! They aren't responding to my messages!
    I have bought from them and my sisters at least three swimsuits before 2020 and loved them, This is the first time it didn't fit. I think they made the tops shorter then in the past.
    I want a refund or an exchange as it was $104 which is a lot of money for me as I have 6 little children to care for. Not sure I will buy from them again.

    Business Response

    Date: 06/05/2024

    Dear Better Business Beauru, ********* purchased 3 bathing suits of January 11th, 2019 which were final sale items. And then she made another purchase on April 18th, 2024 for a swim top and swim bottom. We received an email from ********* on Customer Support on April 7th. ****************************************************************** Cherry Red Gingham and informed her and said it is not on our agenda to restock this year. We have checked other communications with ********************************* and we have no other complaints or concerns concerning her order. This is the first we have heard of it and we would be happy to help her exchange her top as she got a jUnor size which is shorter than our women's length. We are not sure about any other issue as our quality is A+. We would be happy to exchange it and minus shipping for her return and would have to speak with her since she is over the return window. She needs to reach out to us in 2-3 business days at Customersupport@diviinemodestee.com.

    Sent from ********************************* (Customersupport@diviinemodestee.com)

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested refund or exchange on 2/14/24....store credit was approved on 2/14/24. Per DM Fashion's policy, we are to mail the clothing back to receive store credit. Dress was mailed back on 2/15/24 and was delivered to the address on 2/20/24. As of today, 2/29/24, they have not returned my emails, my messages on Facebook, my messages on the approved return for store credit. Total scam...not only am I out the dress, but they have kept my money. That's theft.

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a couple dresses from this company and the first arrived and did not fit. When I went to inquire about a return, they only offer store credit. I did not feel this was adequately displayed on their page and I would not have taken the risk otherwise. I contacted the company and explained that I was devastated that I lost all that money- I was only purchasing dresses from different companies to try on to see if one would work- but never intended to keep all the dresses I was purchasing- just the one that I liked best. I asked them respectfully for a refund and they are refusing. Their customer service is horrendous and I would not recommend doing any business with them... unless you like throwing away money.

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 28 2022 I purchased 2 dresses as a guest on their web site. I returned 1 dress and would receive a credit. I know I received an email- but it got deleted. I Have tried to contact the company on their face book page and through email to order a swim suit to use my credit- But I have no way to get the info I need to use the credit. there phone number tells you its a full mail box and I have no response for the email and FB post.
    I would like to use the credit I should have. Or they can send me my money for the dress I returned.

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I purchased 3 dresses on Monday Nov 28th, 2022. This was a "cyber monday", and I paid full price for 2 out of 3 dresses.
    Dress 1: $79.00,(excluded from any sale offer)
    Dress 2: $89.00, (this dress was part of Buy one Get one 50% off)
    Dress 3: 19:20 (the dress I got 50% off) .
    Upon checking out , there was not a visible notice that all these dresses were "final sale", if so I would not have purchased these items. Buying clothing online is very difficult, and companies should expect returns for clothing items. When I requested to return my items, they DENIED the request, saying because it was a sale they do not allow for returns. Well, ok even though I disagree with this, because all stores have "cyber monday" sales, (they are not special for having a sale) and it was not a clearance item, I still paid FULL PRICE for two of the dresses. So, what "sale" are they talking about. If they don't want to allow the return on the one I paid half price for then OK, but to not allow it on the full price items is robbery. This is my complaint. Thank You

Diviine Modestee LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.