Business ProfileforPromoleaf, LLC

We recently placed Order #***** with Promoleaf for a set of 36 mugs with custom etching of our pictorial mark. Before placing the order, we received a sample from Promoleaf of a mug representing the item we would be customizing and receiving. I have photos that demonstrate that there is no etching of any kind on the bottom of the mug. However, all of the mugs we received have 'Made in China' etched in a large font into the bottom. This was not indicated on the product listing, nor shown in any product photos, nor on the sample mug. I do recognize that the country of origin is to be indicate somewhere but it does NOT need to be etched into or printed onto the mug and it's often a sticker, as Promoleaf even acknowledged. Now, we're left with 36 mugs with huge text on the bottom that was never disclosed and was completely and totally absent from the sample mug, all product photos, the product listing, and more. Since this is a custom piece of art, having anything printed anywhere that was not in the provided artwork, shown on the proof, or displayed on the physical sample, is misleading and completely unacceptable. I am requesting as a result a full refund, or a reprint of the order without the mark on the bottom of the mugs.