Mobile Phone Service
Metro by T-MobileAbout
Overview
Own this business?BBB Accreditation & Rating
Metro by T-Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?
About This Business
Years in Business: 25
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 6/11/2020
- Business Started:
- 12/16/1999
- Business Incorporated:
- 12/16/1999
- Type of Entity:
- Corporation
- Related Businesses:
- T-Mobile USA, Inc.
- Business Management:
- Mr. Mike Sievert, CEO
Additional Contact Information
- Principal Contacts
- Mr. Mike Sievert, CEO
Additional Information
- Business Categories
- Mobile Phone Service
Latest Reviews
Eva T
"These phone carriers, from Boost to Metro BY T-Mobile, tamper with your service in retaliation for wanting to port out to another carrier. If you are paying money for a service, you have the right to choose whatever company you want to do business with." ... Read full review
Michael P
"I bought a phone from Metro in April paid cash I've had service with them until today I tried to have my phone unlocked so I can switch services I would talk to seven different people on the phone including going to a Metro store myself and the clerk at the store called customer service and was assured my phone was unlocked. So finally after being extremely upset and agitated I called again and I asked for a supervisor seven different people that I spoke to never once said that I had to have the phone for $365 days they all assured me that it was unlocked." ... Read full review
Edward B.
"I went to pay my phone bill I was having some trouble with my phone so after I paid ***** they said my phone was broke they tried to get me to pay ****** for another phone I told them I was gonna go to another provider because of past problems with them I ask for my ***** dollars back because my phone didn't work and my bill wasn't due for another 6 days and the *** said we don't give refunds on bill payments they could have gave me the money and cut my phone that didn't work off they might as well held a gun to my head and took the money either way I was robbed I'm calling the BBB tomorrow and filing a complaint."
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.